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Mascotte cigarette papers are the worst…
Mascotte cigarette papers are the worst choice ever at all. Its much worse for rolling than a wet toilet paper, its torning, breaking even without wetting and the glue is like there is no glue at all. And it smells like burning newspaper when smoking and my eyes hurts. Backroll style rolling is near to impossible. If you successully make a cigarette, then it will break during smoking. Its a parody for a cigarette paper tbh.
8 packs of rolling papers in a box
8 packs of rolling papers in a box? When a carton of tobacco has 10 packs you could have made it 10 or 11, but no let's put 8 in a pack. Your company is a disgrace and you and anyone associated with you has no honor.
Awful customer support
I ordered in June (2020) multiple products from the Mascotte online shop and had to add even more products to get free shipping. The problem was that the calculation for free shipping was bugged and made customers add even more products to be eligible for free shipping, even if they reached the amount already.
After the order was made, I informed Mascotte about the shop calculation issue by contact form and received a call from the regional manager about that the next day. She apologized for the inconvenience and offered me a full refund. She also asked me to provide more feedback, which she will forward to the developer team. She then sent me an email and confirmed the full refund where I replied to.
I sent out multiple emails but haven't gotten a reply or the offered refund. I also called the regional manager directly and tried to talk to her, but she hung up on me twice. The first time mid-talk.
What a shame.
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