Martin Phillips Carpets Reviews 33

We had a very disappointing experience. We agreed in person that all carpet would be removed and taken away, and we paid extra for this service.

After the job was completed, we were then told there would be an additional charge to take away the “new carpet” waste as well — despite this being part of the same job and already agreed. Trying to separate “old” and “new” carpet just to charge more is unreasonable and feels like the terms were changed after the fact.

On top of that, the fitter gave the impression he couldn’t be bothered and was in a rush to leave once the job was done, without properly dealing with the waste as agreed.

Overall, this came across as unprofessional and misleading.

We are very happy with our purchase. The customer service was excellent – always very helpful, professional, and quick to reply to any questions. The floor panels are great quality and very good value for money. We are really pleased with the whole experience and would definitely recommend this company.

I have had nothing but positive experiences on several occasions for different types of flooring. Mark and Marty in Downpatrick have always offered their honest knowledge, helping me to choose the best option of flooring for my space and specifications. Not only professional and knowledgeable, but reliable through to fitting and after sales, any issues have been rectified, such as small delay in delivery. I was communicated with throughout.
Their independent fitters, namely Conor (carpets) and Tommy (laminate) have been fantastic. Both entirely trustworthy, tidy and also utmost professional.
Will use again.

I wanted living room carpet, mottled brown flecked with random pattern. I use a real fire and wear boots in and out from gardening, that's why I wanted mottled brown to cover up any marks. Unfortunately they're not made or stocked anywhere in mainland GB ! I ordered mine from Martin Phillips in Belfast and delivery from The Van Men also in Belfast. The colour ordered was Firenze Brushstrokes Burnt Umber. Delivered from factory to Martin phillips and then with deliverance shipped over.

Good price, good communication, quick delivery. Very pleased

The team at Martin Phillips have always been excellent and v helpful, professional and friendly.
Like the convenience of the online ordering system. A+++

The customer service here is fantastic, there was an issue with the delivery initially but was resolved quickly and with me (the customer) in mind. Communication was quick, polite and professional - especially over the Christmas period - the product is also good quality and as described. Would definitely recommend.

Couldn’t fault Martin Phillips Newtownards, we recently renovated our new house and have gotten a lot of flooring from here. Everyone we dealt with was great. The fitters were exceptional and gave us some really good advice for further flooring.

Very easy to order online. Was contacted soon after order placed by phone for an update and delivery dates. Delivery was perfect, very friendly and nothing was a bother. The lino is perfect for my needs and at a great price too.

For me personally the speed of getting my purchase from place of order and into my home and the fitters are first class, friendly and efficient
I've still more flooring to get and these are the people I will be going back to
Lisburn Branch is my first choice

Very happy with my purchase. Customer service was very good

Great selection of floors. Was able to find new wooden floor within my budget and it is great quality! Staff very friendly and helpful in Downpatrick site. Couldn't fault.

Quick ordering and delivery
Well packaged and perfect product

I was told the flooring I picked online was no longer available as clearance and was full price , I was able to purchase online at clearance price . I checked with store and was told this twice . I was quoted £600 and was able to buy online for £150.
Very poor service from sale staff in newtonards branch

We got stairs, landing, attic and all bedrooms carpeted by this company's Banbridge store. Lee and his team were so helpful and their prices were the most competitive we could find. Their fitters were professional, worked so hard and did an excellent job. I cannot fault them.

Bought over £800 worth of carpet from them. Originally planned to lay the carpet myself but unfortunately slipped a disc in my back and couldn't. Called the store to see if they could fit it. Took me 4 days of calling 3-4 times per day just to get through to the store. Then to be told they wouldn't be able to fit it for 4 weeks. The person on the phone couldn't have seemed less interested if they tried. Once they have your money the customer service is non existent.

Excellent Lino product
Could do better in contacting purchaser regarding delivery details
Actual delivery guy was terrific

Previously ordered vinyl for my mum as a present, took 4 months of delays then when vinyl was laid, was not t product I ordered. Salesman in Ballymena practically called me a liar, when I checked online Def a different vinyl/ colour. Head office gave me a discount on a carpet for myself to apologize as my mum didn't want to go through drama of upheaval again. I then ordered ordered a vinyl for my home, got a call the afternoon before due to be laid, not in stock n told I should have ordered in in shop rather than online, so my fault 🤔 apparently will be delayed just over a week, so lost t day I booked off work and have had to change delivery of a large sofa until they lay it. No confidence in this store

This is my 2nd purchase from Martin Philips and once again I am so pleased with my floor! Excellent price and the fitting was quick & tidy! Quality of floor is outstanding and I’m getting lots of compliments! I will be a returning customer for sure!

We ordered carpet for upstairs hall and open tread staircase from their Banbridge office. The stairs had carpet down the middle so we said keep it the same. They sent someone out to measure and they had a rough sketch. The stairs were to be carpeted the same way. What we didn't realise was this carpet needed stitching down both sides for each tread. So the fitter arrived and then it was mentioned "was it suppose to be stitched". We had no clue and were given no options. So I suggested putting the carpet over the whole tread. The fitter did one and I looked at it and said it looked ok so to go ahead. However i was just trying to resolve a situation on the spur of the moment and received no advice from the fitter. However the bar at the back was only holding the middle of the carpet and not the whole way across. I mentioned this to Martin Phillips when I paid the bill and they said "if there were any problems with it they would sort it out". So we went back to them and discussed everything and they accepted it was missed about stitching the carpet. A new solution was found that the fitter could change the bar at the back to a full length one. So fitter has just been and guess what WE have had to pay another £90 for a mistake which was not our fault. I rang them to say this wasn't fair but they think it is! Don't use this company! They do not care about their customers and i certainly won't ever be using them again!