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Welcome to Martello on Trustpilot! At Martello, we’re passionate about supporting conveyancers with clear, reliable, and independent environmental search reports. We understand the fast-paced, detail-driven nature of conveyancing, which is why we’ve designed Martello to be your go-to partner for accurate insights into environmental risks. Our user-friendly platform simplifies complex processes, enabling you to access the information you need to make informed decisions with confidence. Whether it’s contaminated land assessments, flooding risks, or other environmental concerns, we deliver practical, professional solutions tailored to your needs. Here’s what you can expect from us: Unmatched Reliability: Trust our expertly crafted reports to meet the highest standards. Exceptional Support: Our friendly team is always on hand to help you every step of the way. Fast Turnaround: Get the answers you need without delays. We’re proud of the relationships we’ve built with conveyancing professionals across the UK, and we’re here to keep earning your trust with every report we deliver. If you’ve worked with us, we’d love to hear about your experience! Your feedback helps us grow and continue to provide exceptional service. Thank you for choosing Martello. Let's tackle environmental challenges together! 🌍
3 Wraxall Piece Green Lane, BS8 3TW, BRISTOL, United Kingdom
Well prepared report and very helpful when I rang for clarification and advice on the contents of the report.
Reply from Martello
Thank you so much Noel for your review of our product and customer service. We try very hard to make sure that home buyers get the support that they need. Best of luck on moving home and don't hesitate to reach out if you have any more questions.
Absolutely brilliant company. Henry went above and beyond to help us with a problem that came up on our survey. He listened to our concerns, talked through problems and followed up with emails. It’s not often you get that level of service these days. Would definitely recommend them for any environmental survey you need. Thank you.
Reply from Martello
Thank you so much for your kind words! We know how stressful these things can be, so we’re just glad we could help make things a little easier for you. It means a lot to hear that our support made a difference, we genuinely care about getting things right for people. If you ever need anything in the future, don’t hesitate to reach out. Wishing you all the best with the next steps!
Environmental report for new property via solicitors was very easy to understand including a URL code to interactive map with further details. Dr Henry Crosby was very personable and available via phone to discuss results of report and allay any concerns. Provided a back-up email to further support, saved time raising enquiries via solicitor. Many thanks again.
Reply from Martello
Thank you so much for your thoughtful review! We know how important it is to get clear, straightforward answers, especially when it comes to something as big as buying a property, so we’re really glad you found the report useful. It was a pleasure to chat and help put your mind at ease. Wishing you all the best with your new place, and if you ever need anything, just shout!
A great firm to work with! Since starting to use Martello for environmental reports there has been a marked decrease in the amount of follow-up work required.
Reply from Martello
Thank you Heather for taking the time to fill in this review. We really appreciate it! And are also so pleased to hear that we are reducing your workload!
The team are absolutely brilliant! Always there at the end of the phone or email if you need them. Nothing is ever too much trouble and they are really receptive to suggestions. Anything to make life easier! Will recommend them to everyone!!
Reply from Martello
Thank you so much Edwina. We are so pleased that you are happy with our teams performance, it's working with early adopters like yourself that have allowed us to build such a useful product and customer support function!
I have nothing but praise for this company. The quick response to questions is so
unusual these days, it comes as a surprise! It’s a shame the score is limited to 5: I would give it far more. A brilliant service. Thank you Henry at Martello.
Reply from Martello
Thank you so much for your amazing review, Grace! It means the world to the whole team that you value our quick responses and service. We’re always here if you need anything—your support is truly appreciated!
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