I ordered 3 times off Carmen and each time I chased for a delivery she gave me the 'I'm poorly and haven't been great recently' line, *eye roll*. First of all I was so apologetic and wished her wel... See more
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Like others here, I ordered at the end of December 2017 and have not heard anything else. Sent 3 complaint emails and have not heard back from any of them. I will be looking into escalating this but... See more
Ordered for Bonfire night, delivered 22 of December. No response to queries at all. Got an email at the start of December advising order to be delivered. The nougat is far too soft and sugary. Nowhere... See more
Order never arrived. Reason given is poor health. Before that was death in the family, before that was carbon monoxide poisoning. Emails out deals and new offers to their mailing list, but doesn't... See more
Company details
Information provided by various external sources
Gourmet Marshmallows, Vegan marshmallows, Vegetarian Marshmallows, Artisan Marshmallows Deli, Gelatine free, Handcrafted, Veggie Sweets Confectionery
Contact info
1.4
Bad
88 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Order never arrived
Order never arrived. Reason given is poor health. Before that was death in the family, before that was carbon monoxide poisoning.
Emails out deals and new offers to their mailing list, but doesn't fulfill older orders, blaming it on backlog.
No responses to requests of refunds, and have been told on more than one occasion they have been posted that day!
Shame, the marshmallows are really tasty, but it's pot luck wether you receive them!
24 September 2017
Unprompted review
Absolutely appalling experience
Absolutely appalling experience with delivery AGAIN. I keep going back because it is hard to find vegan marshmallows but there is always a very long wait for delivery and very little communication. On this occasion, I ordered in June and am still waiting in September. I have emailed Carmen on 6 different occasions and have asked to cancel and have a refund 3 times. Carmen has responded once to say she has health issues and a significant backlog. This is fine and I am sympathetic but if you can't deliver the goods, you refund the order. The marshmallows were ordered for a summer camping trip in July (ordered 4 weeks before needed!!). Now summer is long gone.
17 September 2017
Unprompted review
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