I had miss my monthly payment which I was worried about . The reason being my previous months hours were not a full month so my pay was down. The agent I spoke to was easy to speak to and arranged fo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Marsh Finance helped me when I needed a car, years later my job was affected by restructuring and i was let go. I spoke to customer services, special thanks to Abdul & Sarah, who restructured my... See more
Company replied
By far the best team I have worked with in regards to car finance. Family run business and always happy and willing to help. Requested a call back due to a missed payment on my account and the team we... See more
Company replied
I can’t thank you enough Mashy for the help and support you gave me during what was a really stressful and upsetting time. After being messed around, I was feeling overwhelmed, but Mashy took the time... See more
Company replied
Company details
Written by the company
We’re a family owned independent motor finance company, who has been established and lending to the public since 1973.
Contact info
Crossfield Mill, Crawford Street, OL16 5RS, Rochdale, Manchester, United Kingdom
- 01706 648882
- enquiries@marshfinance.co.uk
- marshfinance.co.uk
4.6
Excellent
526 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Marsh Finance have always been very…
Marsh Finance have always been very polite and helpful.The customer service is excellent.
5 May 2026
Unprompted review
Reply from Marsh Finance
Thank you for taking the time to leave such a positive review, Robert. It's fantastic to see that you've always found us to be polite and helpful, confirming our commitment to supporting every customer, every time they get in touch.
If there's anything else we can help with, just pick up the phone.
Kind regards,
The Marsh Finance Team
Brilliant customer service
Brilliant customer service, very polite and patient customer service advisor. She went the extra mile to explain rings in detail and help as well.
1 May 2026
Unprompted review
Reply from Marsh Finance
Hi,
Going the extra mile is something we pride ourselves on, so it's great to hear that you experienced this in your recent dealings with Marsh.
Thank you for your kind words, and happy driving!
Best wishes,
The Marsh Finance Team
Excellent very helpful
Excellent very helpful, as got behind due till illness.
1 May 2026
Unprompted review
Reply from Marsh Finance
Hi Barry,
We're delighted to support you during a tricky time, and hope all is well now. Thank you for taking the time to leave a review, and please don't hesitate to get in touch if you need further support.
Kind regards,
The Marsh Finance Team
Spoke to Mobasher this evening
Spoke to Mobasher this evening. Although my query hasn't been resolved just yet due to me needing to wait until a full 5 working days has past, he was very polite and helpful and assured me if my problem hadn't resolved itself by monday to call back and they will be able to sort it then. Never had any issues with Marsh finance, they financed my car within my monthly budget when I had a relatively low credit score and ive just settled in full last week. Thank you Marsh finance.
30 April 2026
Unprompted review
Reply from Marsh Finance
Hi Orla,
Thank you for taking the time to share your experience 😊
We’re really pleased to hear that Mobasher was able to support you and keep you informed while your query is being worked through. We’ll be sure to pass on your kind words to him.
It’s also great to hear you’ve had a positive journey with us overall, and we appreciate your continued trust. Congratulations on settling your agreement 🎉
Kind regards,
The Marsh Finance Team
Very understanding of my situation and…
Very understanding of my situation and happy to help
30 April 2026
Unprompted review
Reply from Marsh Finance
Hi Gaz,
Thank you for your kind feedback 😊
We’re really pleased to hear you felt supported and that our team could help when you needed it.
Kind regards,
The Marsh Finance Team
Thank you for your help today
30 April 2026
Unprompted review
Reply from Marsh Finance
Hi Anthony,
Thank you for your feedback 😊
We’re really glad we could help today! It’s always great to know the team made a difference.
Kind regards,
The Marsh Finance Team
Reply from Marsh Finance
Hi Alastair,
Thank you for your kind words 😊
We’re really pleased to hear you had a positive experience and found the support helpful.
Kind regards,
The Marsh Finance Team
Everything was resolved quickly and the…
Everything was resolved quickly and the customer service was excellent
29 April 2026
Unprompted review
Reply from Marsh Finance
Hello!
Thank you for your kind feedback 😊
We’re really pleased everything was sorted quickly and that you had a great experience with our team.
Kind regards,
The Marsh Finance Team
Very good and good support
29 April 2026
Unprompted review
Reply from Marsh Finance
Hi Hossam,
Thank you for your feedback 😊
We’re really pleased to hear you had a positive experience and felt well supported.
Kind regards,
The Marsh Finance Team
Helpful customer service
Helpful customer service. Dealt with in a timely manner.
28 April 2026
Unprompted review
Reply from Marsh Finance
Hi Jolene,
Thank you for taking the time to leave a five-star review! It's great to see that customer service was supportive and dealt with you quickly.
Don't hesitate to get in touch if you have any questions in future.
Kind regards,
Marsh Finance
Address change
Rung up to change address, although the wait to speak to someone took a while, Leonie was helpful and very quick to resolve the matter
28 April 2026
Unprompted review
Reply from Marsh Finance
Hi James,
Thank you for your feedback 😊
We’re sorry to hear there was a wait to get through, but we’re really pleased Leonie was able to get everything sorted quickly once you spoke to her. We’ll be sure to share your comments with the team.
Kind regards,
The Marsh Finance Team
I spoke with Mobasher he is an…
I spoke with Mobasher he is an incredible guy very patient and professional in handling issues. Will always recommend them any day anytime.
27 April 2026
Unprompted review
Reply from Marsh Finance
Hi Stanley,
Thank you for your kind words 😊
We’re really pleased to hear you had such a positive experience. We’ll be sure to pass your feedback on to Mobasher; it will mean a lot to him. Your recommendation is greatly appreciated.
Kind regards,
The Marsh Finance Team
Changes to information on my documents.
My call was answered very quickly, and everything I needed sorted was done efficiently with absolutely no problems.
27 April 2026
Unprompted review
Reply from Marsh Finance
Hi Mairi,
Thank you for your kind words!
It's great to see that you got answers quickly and didn't encounter any problems along the way.
Our customer team are a credit to Marsh, and we're delighted that they could assist you.
Happy driving.
Kind regards,
The Marsh Finance Team
Great service thank you for your help!
Great service thank you for your help!
27 April 2026
Unprompted review
Reply from Marsh Finance
Hi Maja,
Thank you for taking the time to leave a review 😊.
We were happy to help, and look forward to answering any future queries you might have.
Kind regards,
The Marsh Finance Team
Extremely friendly customer service and…
Sarah was friendly and very efficient in dealing with my issue
25 April 2026
Unprompted review
Reply from Marsh Finance
Hi Mark,
Thank you for your feedback! 😊
We’re really pleased to hear that Sarah was able to resolve your issue efficiently while keeping things friendly and straightforward.
We’ll be sure to pass your kind words on to her.
Kind regards,
The Marsh Finance Team
Very good customer service
Leoni was clear, precise and very friendly, very easy to speak to, felt at ease and comfortable discussing my situation, would highly recommend
24 April 2026
Unprompted review
Reply from Marsh Finance
Hi Diana,
Thank you for your lovely feedback! 😊
We’re really pleased to hear that Leoni made you feel at ease and supported throughout the conversation. Creating a comfortable space to talk things through is so important, and it’s great to know that came across. We’ll be sure to pass on your recommendation.
Kind regards,
The Marsh Finance Team
Great experience
Staff were always helpful every time I called. Service was great. Literally 0 issues… Plan to use Marsh to finance my next vehicle!! 👍🏿👍🏿(Sarah , you’re a star!!)
24 April 2026
Unprompted review
Reply from Marsh Finance
Thank you for the kind words!
Our staff are a credit to Marsh, and we'll be sure to pass on your kind words to Sarah.
It's also great to see that you plan on using Marsh to finance your next car. We look forward to helping you 🚗
Kind regards,
The Marsh Finance Team
The way you guys talk to people you put…
The way you guys talk to people you put people mind at rest and if someone’s having difficult doing a payment, you guys are there to help thank you
24 April 2026
Unprompted review
Reply from Marsh Finance
Thank you for such kind words, Anthony.
It's a pleasure to support customers and ease their concerns. It's great to see that you could resolve your issue with our helpful team. If there's anything else we can assist with, just get in touch.
Kind regards,
The Marsh Finance Team
Sarah was very easy to talk to and…
Sarah was very easy to talk to and helped me with my situation. Very helpful 👌
23 April 2026
Unprompted review
Reply from Marsh Finance
Hi Stephen,
Thanks for leaving a review!
It's great to see that Sarah could support you and provide a voice to talk to.
If anything else comes up, or you just have a quick question, don't hesitate to get back in touch.
Kind regards,
The Marsh Finance Team
Very polite lady
Very polite lady
Answered all my questions and sent confirmation via email straight away
23 April 2026
Unprompted review
Reply from Marsh Finance
Thank you for the kind words, Shirley 😊
It's amazing to see that all your questions were answered and you received confirmation instantly.
If there's anything else we can help with, just reach out.
Kind regards,
The Marsh Finance Team
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