Marshall Reviews 792

I've had my MONITOR II A.N.C. headphones for over two years and I love them. Recently, I spent £20 plus postage to replace the ear pads, only for the headband to rip due to wear and tear. When I contacted Marshall live chat for advice, they informed me that they neither supply nor replace headbands and suggested I replace the headphones entirely, offering a voucher. I wasn't expecting this response and am not willing to spend another £200+ for a new pair. You'd think they would at least recommend a company that could help with the repair.

I assume they have been bought out now, as the quality is terrible. I recently bought the fridge, which is noisy and just feels cheap. I also bought one of the MG30GFX, which again is just troublesome. I am sending them both back this week and just buying another Orange amp which I should have done in the first place

On their website they only mention 30 days full refund return policy, but they don’t mention customers need to pay for return shipping cost. They also don’t let customers in Canada know that they ship products from USA, and if you need to return it you need to pay a hefty price to return it to their warehouse in USA. Feels like a big scam for such a large company. I will never buy or recommend them to anyone.

After developing a poor product Acton II Voice Wi-Fi ( even a kid in a garage can develop an Alexa powered speaker without software issue ), Marshall disowned the line-up and left customers who paid a premium in a lurch. Their solution was buy back , which meant paying them more money for a replacement product and return the purchased product ( The economic math which doesn't work in the customers favor ) . Secondly , like a headless chicken , they lack descision making skills, while HQ asked me to check with local dealer / distributor for replacement , the local dealer wants to do buy back

Not up to par with other high end brands.
I researched a WiFi speaker and got to their support website which stated that the model supported multi room and WiFi.
After purchase I found out with the help of a friendly support person Megan that it wasn’t an option and it was a discontinued product line.
It wasn’t really clear from the documentation that it was a legacy product. Unfortunately you can build out a smart home system based on Marshall

I've been a Marshall headphones fan for a while now. I'm on my third pair (Monitor ANC 2), have advised countless of my friends and relatives to buy them and yet over a stupid broken button is where it's all gone wrong..

The golden/brass button became really loose after only a year of use. It would randomly turn off my headphones (or turn them on), switch tracks or deconnect my noise-cancelling during sessions. So I did what anyone would do, I sent it back for repair through Coolblue (the store I bought it at in Belgium (EU)).

I got it back 2 months (!!) later with the note that the supplier had said 'they couldn't repair it'. No other explanation or information on why they hadn't simply sent me a replacement if they couldn't repair it.

I then, of course, contacted Coolblue who also barely had any information on the subject - which they found weird since they normally receive quite the extensive reports on repairs.

So they had to call the supplier, who then claimed since they couldn't fix it, that it must be broken due to 'personal usage/damage' and not be covered by warranty. They then had to relay that message to me, which you can imagine I didn't take very well.

It's an absolute lie since I have loved that set of headphones and treated it correctly just like I have my previous ones. I've kept them safely tucked away in their little pouch when not in use and have always treated them carefully since I found that the Monitor 2 ANC has a more sensitive button than my previous Monitor. An issue that you can see on other forums as well, so it's not an unknown issue.

So to chalk this up to 'personal use' just because it cannot be fixed? That's appalling.

I've read on multiple forums that the customer service has been lacking for Monitor lately. Maybe it's time to switch brands (for headphones, their amps and such for me still are great).

Their customer service was top notch when I needed to return a product as it didn’t do what I had expected

Not only that the Monitor II headphones I bought are a wonderful product. It's the best you can get in this price segment with a great one button steering. Unfortunately there was a problem with a sizzle coming up in very long calls. The really fast (we are talking about hours - was like they were waiting for my answer) and friendly customer support tried to solve it with me. Unfortunately it could't be solved, therefore they have sent me a new one. Really outstanding! I will buy only Marshall from now on :-)

after sales customer service is terrible, some kind of bots answering, no solutions to problems or answers to questions, just the standard ones that are on Marshall's link. I have been a fan of Marshall for 10 years, but after my last purchase I will be giving up. bots... ID
Sorry but, Marshall's products have become the usual garbage of Chinese production
well I did what you asked, I forward all the mails, no response, apparently too many mails for the bot...conclusion, avoid Marshall made in China, which are all made in China now.
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Glad to change my mind about Marshall support, problem solved. Thank you. special thanks to Sherri.

I have experienced excellent customer service from Marshall.

Good and fast communication, providing best solutions.

I can fully recommend Marshall shop and also their products, independent on the shop where you have purchased the article, if you need help, they are always willing to help you professionally.

Absolutely the best customer support I've come across. I really recommend buying a pair of marshall headphones, if you have any problems with your headphones, you will have the best support to solve your problems.

Bought the Acton III. Awesome sound quality

I sought a solution for the thin filter falling off in the earpiece of my Minor III, but I couldn't reach any resolution. There was a warranty document on the box, but since I couldn't find my receipt, I couldn't get any response. Even sending me a small filter that I could have installed myself for a fee would have been acceptable, but they didn't do that either. Customer satisfaction is at zero. I would have expected a brand of this size to take a more customer-oriented approach. After purchasing so many products from them, I won't be buying again.

I have two Stanmore II speakers that needed repair. Both speakers were beyond warranty but Marshall agreed to repair the speakers at their expense. My only expense was shipping the speakers.

The company does not care about their customers’ experience. My house is hard to find so I always make sure I provide my phone number on all online orders I make. Marshall claims they gave DHL my number but DHL says they didn’t. The package was not delivered to me. Instead, it was delivered to an access point far away from me. I had to pay a taxi 20 euros just to go pick it up. When I brought this up with customer service they did nothing, didn’t care, and completely refused to refund me my shipping charge. Apparently keeping 12 euros is more important to them than keeping a customer. Last time I buy anything from them.

Truly one of the best services out there! Every problem I had they helped me solve and got me an answer really quickly ♥️

For the size of the Emberton ll, the sound quality for a serious classical listener is more than acceptable. I use the speaker in my office. It surprises how enjoyable my music is from such a small, two-speaker box. And the build quality and customer service are both superior.

Amazing sound quality, bought a Stanmore II on sale on black Friday, and pretty happy with it. Do make sure to check your delivery address clearly though, as they don't allow you to correct it once you place your order, which was slightly inconvienient.

I had an issue with the Mode EQ headphones from Marshall, I contacted support and they were incredibly helpful at finding a solution.
After talking with them for a few days the only solution was to place my headphones, gladly I did not have to send in my old headphones, I received a package randomly and after opening was slightly stunned, they replaced mine.
I didn't realize they were going to do this and didn't keep track of the emails back and forth but every few days or so.

Thanks guys for the great service!
Also I was within the 60 day period of ordering the item.

Have a pair of Monitor ll A.N.C.’s that I loved, but had sound issues after just 2 years, I was sent a replacement pair which I thought was great service, however the replacement pair have now stopped connecting to any Bluetooth device after only 1 year of use. I have tried every troubleshooting option multiple times and no luck and the warranty period ran out in march 2023 even though the replacement pair are only a year old. I contacted customer service to explain everything and all I got back was to try the troubleshooting options and provide warranty details despite me already explaining the above. And now they haven’t replied to my last 3 emails.. Expected far better quality for a brand like Marshall, to have two pairs stop working for different reasons when I treat them with good care, and being one of their most expensive pair of headphones at £269.99 is really disappointing and also that there isn’t even an option to send them in to be looked at or fixed.