Marsden Brothers DIY Reviews 30

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

I feel sorry if Marsden Brothers DIY is still trading and the dodgy dealers at Marsdenbrothers.co are trashing their reputation. I only saw these reviews after I ordered a Kärcher pressure washe... See more

Rated 1 out of 5 stars

Ordered tumble dryer end of April. Not arrived and cannot get replies from phone number ( rings out or hangs up) their courier gave date of 14 May for delivery. Tracking is on the way since purchas... See more

Rated 1 out of 5 stars

Took Money - Never delivered No response past initial confirmation. chased, informed of 3 week delay till 14th May. No contact from courier as advised & no way to contact them. Definitely a s... See more

Rated 1 out of 5 stars

I ordered a washing machine end of April still not got it when I googled fast track parcel there address it was a different name global grass has the unit. So Its a scam informed my bank and got my m... See more

Company details

  1. Do-it-Yourself Shop

Written by the company

Traditional DIY hardware store. We have many services including interior design, key cutting, watch batteries. As well as all the usual paint and decorating supplies, handtools and power tools, building supplies and gardening products. If we don’t stock something, we can probably special order it for you. All you have to do is ask!! Local free delivery is available.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

30 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 1 out of 5 stars

Washing machine

I ordered a washing machine end of April still not got it when I googled fast track parcel there address it was a different name global grass has the unit. So Its a scam informed my bank and got my money back.

28 April 2024
Unprompted review
Rated 1 out of 5 stars

Dodgy Dealers

I feel sorry if Marsden Brothers DIY is still trading and the dodgy dealers at Marsdenbrothers.co are trashing their reputation.
I only saw these reviews after I ordered a Kärcher pressure washer at the end of April. My experience is exactly the same.
Delivery date later than advertised due to “a busy few weeks”. Tracking number provided to a carrier called Fast-Road-Parcel. Delivery date now well overdue and no reply to my emails to seller nor carrier.
Seller’s phone number rings out or cuts off before answer.
Galling to see their website still advertising a wide range of goods.
Buyer beware. Feels like a scam to me.

28 April 2024
Unprompted review
Rated 1 out of 5 stars

Took Money

Took Money - Never delivered
No response past initial confirmation. chased, informed of 3 week delay till 14th May.

No contact from courier as advised & no way to contact them.

Definitely a scam

14 May 2024
Unprompted review
Rated 1 out of 5 stars

Ordered tumble dryer end of April

Ordered tumble dryer end of April. Not arrived and cannot get replies from phone number ( rings out or hangs up)
their courier gave date of 14 May for delivery. Tracking is on the way since purchase. Courier “fast-Road Parcel” is a false company. No replies to contact on email or their website Use these people at your peril! Scammers!
Reported to Jarrow trading standards!

25 April 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a drone for £179 hasn't…

Ordered a drone for £179 hasn't arrived. Did get a email to say it had been dispatched but nothing since this was 3 weeks ago. Have now gone through my bank. Upon researching the business went into liquidation in 2023 so definitely have been scammed

23 April 2024
Unprompted review
Rated 1 out of 5 stars

I don't think this is the company that…

I don't think this is the company that I ordered from but someone using there name PLEASE DO NOT ORDER anything from a marsdenbothers.co site as they are a scam company and so is the delivery company I google maped the addresses for seller and delivery the sell address is actually a carpet place and the delivery company is a plot of land that's for sale I ordered a airfryer on the 17th April said 8 to 10 working days still not got it said there was a delay on delivery on the 4th may it would be delivered by today and still no airfryer informed my bank to get the money back

17 April 2024
Unprompted review
Rated 5 out of 5 stars

I recently went in to buy oven cleaner

I recently went in to buy oven cleaner. I was recommended to use this Mellerud Oven & BBQ Cleaner. I was advised it wasn’t like using the oven cleaner with the bags but I didn’t want that at the time of purchase. I was very pleased how well it worked. I did have to leave it on for longer than recommended as my oven door was terrible but it isn’t now! I will definitely by this product again when my bottle is empty 😃. The staff were so hopeful and very friendly. I definitely be back to visit again soon!

23 December 2020
Unprompted review
Marsden Brothers DIY logo

Reply from Marsden Brothers DIY

Anne-Marie, Thank you for your purchase, we are super happy that it has sorted out your oven door! We look forward to seeing you again in the store in the new year.

Rated 5 out of 5 stars

Excellent

Great staff, range and knowledge base - highly recommended

15 December 2020
Unprompted review
Marsden Brothers DIY logo

Reply from Marsden Brothers DIY

Thanks Pete! Glad to be of service!!

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