marlies|dekkers Reviews 

I've been a longtime customer of this brand and have felt like their fit and sizing is mostly reliable, but materials are not superior or commensurate with cost (same materials as lower-end bras) and absolutely do NOT buy anything 'leather look' because it's PVC and will peel and degrade soon enough.

The bigger issue is the total nonresponsiveness of their customer service — a significant problem if you're ordering from the US, because there will, I guarantee, be some kind of customs issues with your package, and it will likely require the cooperation of their team to clarify outstanding questions, and they will NEVER respond. Not exaggerating; I don't mean it takes forever. I mean never. It's now been three weeks since I ordered and I have had like 6 exchanges via email with the FedEx customs agent asking everything from materials to shipper address to product numbers and manufacturing location and material component. I even linked to the product pages but that wasn't enough. I likely will not receive it at all, and that will require some kind of claim with the utterly nonexistent customer care team at MD.

I reached out to customer care through their email, phone, AND social media: flatline.

It is JUST not worth it if you're in the states.

In the past, I enjoyed purchasing my lingerie from Marlies Dekkers because I was impressed with the fit and quality. Unfortunately, this time the bra didn't fit, and I had to return it. The return shipping costs with DHL are 20,49 EUR if you use the shipping box provided by Marlies Dekkers. I'm not willing to take the risk of spending that much money for nothing again. It was a very frustrating experience.

I've owned a beautiful Gloria front-closure bra for several years, and despite its age, it still looks amazing. Unfortunately, the front clasp recently broke, meaning I could no longer wear it.

I contacted their excellent customer service team, and they kindly sent me a replacement front closure free of charge. I was so impressed by this level of support. Thanks to their help, I can now have the bra repaired and continue enjoying it for many more years.
Highly recommended!!!

Great quality swimwear. Amazing customer service!

Very fine and lovely lingerie. Stylish and comfy.

Needed to contact support, fast and prompt reply. Very helpful.

Good quality, great fit and beautifully designed products. I cannot fault the customer service, they are always extremely helpful, easy to reach and always solve my issues. Thank you Marlies. Please open up a shop in the UK.

Dear fans of the excellent quality of Marlies Dekkers, I am very pleased with the quality and style of the products. They are original, creative, and very comfortable. Usually, when I buy a good bra, I had to throw them away after a year. Now I have six Marlies Dekkers and I buy them every year. The style and quality are top-notch, and they make me feel stylish thanks to the designer and the extra straps feel very sensual. I recommend it to every woman who wants to feel special and feminine.
Regards
Ania

Frustrating process. The information they provided the shipping company was incomplete - essentially they didn’t tell them that they had already charged me VAT. This meant the shipping company tried to charge me VAT too so the import duty bill was more than double what it should be. Could have been easily rectified if they told UPS so they could update my invoice.
Whilst Marlies Dekkker are very responsive on web chat, they then just sent a generic email saying “you are liable for import duties and taxes” which I totally agree with… but I’m not paying more than double the actual amount because you provided UPS with incorrect information.

A very bizarre experience all round. Not sure how an international business can send good with incorrect information and then have no one who understands.

Would not order again obviously!

Order number W201207266

A group of us went for dinner before a showing at the science center. A manager came out to say he could only split our bill 6 ways. He was rude and pompous. As a result my friends got stuck paying to cover the group. We have decided not to go back. I remember liking that bat/restaurant. It’s very different now.

Love their product but their operations are broken

Purchased something earlier in the year for £109 however they processed the order through customers for over £400. The worth of the good is what the customer pays, not what the pre-sale price is. Why on earth would you pay tax on an imaginary value?

Got in contact with the shipper who 'waived the fee', as when they looked realised I was being charged tax on something I should have paid. However six months later I've been sent an invoice from a debt collector and it all stems back to how the order was originally processed... incorrectly...

When I originally contacted Marlies Dekkers, they made up their own rules without understanding how tax works in the UK, acknowledged it's not correct but said it would cost too much to fix. So they're happy to pass on hilarious fees to the customer.

If you are based in the UK DO NOT, order from them or you will have a nasty bill waiting for you...

I had a problem with closure of swim suit. Chatted with customer service and asked if it was possible to replace the closure 2 days later it arrived at home with a hand writen card of a very nice customer service lady. I was already very happy with the quality of the Dekkers products now i am amazed by their service! thank you

love these bras.
useful costumer service.

I hesitated for a bit to buy this swimsuit, it’s -5 degrees outside, but the design was the cutest I’ve ever seen.
I went ahead, it arrived in a snap, and my mind is BLOWN!!!! The quality is so exquisite, the fit is gorgeous, I just cant praise this piece enough.
Marlies, you won my heart, summer is here in February

Love the brand and the products. The measurements are very accurate (for my body).
The prices in the app are different (and lower) than the prices on the website (login in with the same account...) - that is weird but you need to know that when the sales start.
Other than that very fast delivery (in NL).