Ordering was easy, the products were delivered in a timely manner & without issue. The Kitty Curlz cardboard cat toy(?) was smaller than I expected, my cats can't really curl up inside of it so maybe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered the kitty kurlz It was a buy one get one free meanwhile they kept sending me messages to buy this other product or add this other product to use. Then another discount offer before I got a m... See more
Company replied
I ordered the kitty kurlz fromMatlene’spet shop.Item is as described and my kitten really likes it. Communication is not great - asked for shipping updates since the tracking was subpar. Got an answer... See more
Company replied
Marlene's is a great small business. I ordered Kitty Kurlz on promo for buy one, get one free. Communication was terrific. I received regular updates on shipping. They also reached out to offer anothe... See more
Company replied
4.0
Great
269 reviews
Replied to 98% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I brought my cats the kitty kurls…
I brought my cats the kitty kurls doughnut and was that impressed went and brought the kitty kicks aswell
14 January 2026
Unprompted review
Reply from Marlenespetshop
Hey Jennie,
Wow, looks like your kitties are living the ultimate toy life! 😺 We love hearing when one favorite leads to another. Can’t wait to help you surprise them with even more fun soon!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Great quality products!
6 February 2026
Unprompted review
Reply from Marlenespetshop
Hi Cyndi,
Thank you so much! 😸 We’re thrilled you love the quality. We can’t wait to help you spoil your kitty again with something new and fun!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
The toy was exactly as described and…
The toy was exactly as described and loved by my cat. The delivery was quick and the packaging was very protective.
19 December 2025
Unprompted review
Reply from Marlenespetshop
Hey Mark,
We’re so glad to hear your kitty is enjoying the toy! 😺 Quick delivery and safe packaging are always our little promises, so it’s awesome to hear they hit the mark. We’d love to help you surprise your furball with something new again soon!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Great product
Great product, my cat loves the Kitty Curl. Great customer service..😺😺
5 January 2026
Unprompted review
Reply from Marlenespetshop
Hi Gilles,
So happy to hear your kitty is loving the Kitty Kurl! 😸 Nothing makes us happier than seeing little paws happy. We’d be thrilled to help you spoil your furball again anytime!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Not only is the product great...
Not only is the product great, and the packing for shipping it is innovative, unique for its size, but the service is striking as well--because when there was a question about anything, there was an immediate email call-back to solve it--you can't do better than that!
6 February 2026
Unprompted review
Reply from Marlenespetshop
Hello Gaye,
Thank you so much for your wonderful words! 😄 We’re so happy to hear that everything, from the product to the packing to our little emails - hit the mark. We can’t wait to help you with your next order and make it just as smooth and fun!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
My cat ONLY plays with Marlene Pet Shop Prducts
I had previously purchased many toys for my cat but he didn't like to use any of them. Then I found Marlene's Pet products and ordered 2 Kitty Kurlz & a scratching bed. He plays with the Kitty Kurlz constantly and loves to sleep in the bed. Thank you so much!
11 January 2026
Unprompted review
Reply from Marlenespetshop
Hey Mary,
Wow, we’re thrilled to hear your kitty has found his favorites with us! 🐾 It makes our day knowing he’s happily playing and snoozing away. We’d love to help keep his toy collection exciting, so don’t hesitate to treat him to something new soon!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Kitty Kurlz
Order confirmation and delivery was really good. My cat is still unsure of the Kitty Kurlz but she keeps investigating it 😆
22 December 2025
Unprompted review
Reply from Marlenespetshop
Hi Helen,
Thank you so much for your kind words! 😺 It sounds like your kitty is doing the classic “inspect before commit” routine, so cute! We hope she warms up to the Kitty Kurlz soon, but in the meantime, if you’d like to explore more goodies she might love, we’d be thrilled to help you pick something new.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Timely Order Processing
My order was processed and delivered in a very timely manner. All ten of the cats in our family have enjoyed playing with their "curly".
16 December 2025
Unprompted review
Reply from Marlenespetshop
Hi D.,
Wow — ten cats having fun with the “curly”? That’s amazing! 😸 We’re so happy to hear everyone is enjoying it, and that your order got to you quickly.
We’d love to help you treat your furry crew again anytime — more fun is always waiting!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Great experience!
Fast shipping! Good prices! Meow meow loves the toys!
6 February 2026
Unprompted review
Reply from Marlenespetshop
Hello there,
We’re thrilled to hear Meow Meow is loving the toys! 😺 Fast shipping and happy kitties make our day too.
We’d be delighted to help you spoil your furry friend again anytime, there’s always more fun in store!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
The cat did like the toy
5 February 2026
Unprompted review
Reply from Marlenespetshop
Hi Clyde,
So glad your kitty is enjoying the toy! 😸 Nothing makes us happier than seeing little paws happy. We’d love to help you surprise them with something new again soon!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
I ordered the BOGO Kitty Kurlz and…
I ordered the BOGO Kitty Kurlz and shipping was fast, product was outstanding, and my cat has not stopped playing with it.
8 December 2025
Unprompted review
Reply from Marlenespetshop
Hey Amy,
So glad to hear your kitty is having a blast with the Kitty Kurlz! 🐾 There’s nothing better than seeing our products bring that kind of joy.
We’d love to help you spoil your fur baby again — there’s always more fun waiting!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
The Kitty Kurlz was a great product
The Kitty Kurlz was a great product, so far durable and fun for all of my kitty's. Shipping was fast and transaction was seamless.
Great people to work with.
18 December 2025
Unprompted review
Reply from Marlenespetshop
Hi David,
We’re so happy your kitties are enjoying the Kitty Kurlz! It’s always a joy to hear our products are bringing some extra fun and durability to playtime. 😺
We’d love to help you treat your fur babies again soon — there’s always something new to try!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Customer Service was incredible and…
Customer Service was incredible and responsive!
3 January 2026
Unprompted review
Reply from Marlenespetshop
Hello Neha,
Thanks so much for the kind words! We love helping our customers and making sure everything goes smoothly. 🐾
We’d be thrilled to assist you again anytime — there’s always more fun for your furry friends waiting!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Super fast shipping with zero issues!
7 January 2026
Unprompted review
Reply from Marlenespetshop
Hey Robert,
Yay! We’re thrilled your order arrived so quickly and smoothly. Nothing makes us happier than hassle-free shipping! 🚚
We’d love to help you spoil your pets again soon — we’ve got plenty more goodies waiting!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Gave my son free wet food and other…
Gave my son free wet food and other snacks to try and he loved it
10 December 2025
Unprompted review
Reply from Marlenespetshop
Hi there,
We’re so happy to hear your little one enjoyed the treats! It’s always a joy to see our furry friends loving something new. 🐾
We’d love to send more goodies your way anytime — your son deserves it!
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Awesome service and products!
The product we ordered was exactly what we were looking for. Our cat loves it. As for customer service, excellent. We had an issue with the shipment of our order and they fixed it ASAP!
4 February 2026
Unprompted review
Reply from Marlenespetshop
Hey Jhen,
Thank you for the kind words—we’re really happy everything worked out! It’s great to hear the product was a hit with your cat, and we’re glad we could sort out the shipping hiccup quickly. If you ever need anything else, we’d love to have you shop with us anytime.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
Both my cats NOT interested
Both my cats totally NOT interested in these. Bought 2 one for each they sit tried everything to get them interested in them.
Grandkids play with them more then the cats
🐈 🐈⬛️
Bought them I believe at the end of 2024 they look Brand New
5 February 2025
Unprompted review
Reply from Marlenespetshop
Hello Karla,
Thanks for sharing your honest experience—we know how picky cats can be, and sometimes they just have their own opinions 😅 Even though this one didn’t win them over, we really appreciate you giving it a try. If you’re ever open to exploring something different that might better match their play style, we’d be happy to help and would love the chance to have you shop with us again.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
My cat loved this so much she destroyed…
My cat loved this so much she destroyed it in less than a week!
4 February 2026
Unprompted review
Reply from Marlenespetshop
Hey Sue,
This gave us a big smile — sounds like your cat truly put it to the test! 😄 We love hearing when a product becomes an instant favorite, even if it didn’t last very long under enthusiastic paws. If you ever want to give it another go (or try something similar), we’d be happy to help you find the next hit for your kitty.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
The ordering was easy
The ordering was easy. Customer service is fabulous and the product that I did receive is awesome. My little fur baby loves it. She rubs against it. She plays with the balls awesome product. I would go back and purchase other things as well.
4 January 2026
Unprompted review
Reply from Marlenespetshop
Hi Deborah,
We’re so happy to hear everything went smoothly and that your fur baby is having so much fun with her new favorite! Those little moments of play and cuddles are the best. We’d absolutely love to see you back whenever you’re ready to pick out something new.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
My cat loves her new toys..
My cat loves her new toys... The customer service is fantastic 😍 and it's great to have a refreshing American made company working hard to make fun toys for our furever friends. Keep up the great work I'll keep buying....
22 January 2026
Unprompted review
Reply from Marlenespetshop
Hey Liz,
Thank you for such a kind note — it truly means a lot to our whole team. Hearing that both you and your kitty are happy makes all the hard work worth it. We can’t wait to help you pick out more goodies whenever you’re ready to shop again.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.