Marks & Spencer Reviews 

I am a longtime M&S customer.
On Friday, 22/09/23 I placed online order with reference: 306-0046686-7547620 and received an email confirmation regarding the order.
I ordered two items - 2 bags, that were proposed on sale.
Today morning, 24/09/23 I collected my order and was highly surprised and disappointed when I found only one item inside the package despite the fact that the package indicated that it contains 2 items.
When I spoke to customer service later I’ve been informed that stock is expired but they could refund me.
Now questions.
- Why I wasn’t informed by M&S that they are unable to fulfill my order in full in advance?
- Whether would I receive the refund if I wouldn’t be in touch with M&S customer service?
- It is a reasonable question because they issued a note that they sent 2 items.
- One of the purchased item was a gift and who will make amends for the loss of the gift?

40 years celebration with all sorts of fancy dress and they cant even serve a decent meal in their Cafe in Hereford. M&S has become a joke! How the mighty have fallen. Really sad.

I ordered a monogramed dressing gown on september 2 for my daughters birthday and on the 15 september got an email to say it was delayed. No explanation. Today 18 september the online assistant said it was out of stock. I have now asked for a refund. Really shoddy treatment from Marks and Spencer. They offered £5 e voucher but I won't shop there again. I expected more from what was a British institution.

I’m probably wasting my time writing this review as M&S never seem to respond. Nevertheless why on earth do M&S persist in using Evri for deliveries. They have a dreadful reputation and they are certainly living up to it with my £450 order of bedding. Evri have had the order for 9 days and no sign of a delivery and no way to contact them. Have cancelled and reordered for store collection. Maybe this is what they wanted all along

Dont trust the e receipts. I was overcharged and complained even sent a copy of the receipt with an explanation and no one has taken the trouble to respond despite repeated emails. Obviously customer service is not at the top or even close to the top of their values

Annoyed at the constant and ongoing delays within M&S delivery service. Phoned my local store where I'd arranged a Click & Collect and put through to Africa???!!! Why on earth is this happening....? They were NOT helpful and sounded in a bad mood and downright grumpy. I don't want to speak to someone overseas, I want to speak to someone in THIS country! I can't bring myself to order from M&S again. Feel horribly let down and badly treated.

I was with M&S car insurance for nearly 25 years. Always found them to provide a good comprehensive policy for a reasonable price. Every year the new quote would come in with a 30% to 50% increase and after calling them they would offer a price there or there abouts the previous year. This year the quote arrived at £552 against the previous year of £293, an 88% increase. No claims in the 30 or so years, except one claim for a windscreen in 2005. Called customer service and they said they would see what they could do and came back with a reduction of £19. Customer agent was very unhelpful “take it or leave it,” “would you like me to cancel your renewal.” I have switched to Aviva with lower excess amount better courtesy car terms etc for £130 less that M&S wanted. The experience has changed my perception of M&S as an organisation. Another company trying to capitalise of inflation.

What's happened to the quality of Marks & Spencer's clothes??? I've been a customer of M&S for many years but the quality of fabrics used in clothes, especially trousers and shorts, but also underwear, have declined tremendously. I've had pairs of trousers that ripped right across the back leg as I was getting into a taxi the third time I wore them and many other pants that ripped in between the legs after I wore them a few times. Clothes at Primark are much cheaper and the quality is probably better.
Very disappointed customer.

Did not receive my parcel left in cupboard , then stolen , told courier many times not to leave it , told m and s have to wait 72 hours to get my own money back terrible customer service , really don’t know why they have to investigate they have the evidence
Won’t shop from here again ever
Order number 301-0046295-7532355

Always had quality service and items from marks and recently have become more fashion forward . Underwear a must, something for everyone, nightwear, socks, tights, scarves, children’s clothes wash up well cashmere and linen spot on and really good for basics. Their basic skinny jeggings can’t fault for the price, size and length range and the colours available! Have found the odd classic gem
In there at a good price and good quality too. Mainly buy separates and mix and match. Everything washes up well no complaints.

Paid for 250 Euros online, picked it up from Dalston, London branch, was only given 200 Euros. They're not answering calls. National customer complaints and Bureau on the phone, long calls, dropped calls, keep telling me to go in there, oh, well, guess why I'm getting Euros, because I'm leaving for Europe and I don't have time for this. The worst service I've experienced in ages

Ordered flowers for anniversary expecting reasonable time delivery, ordered 2 days ago and advised they can be delivered up to 7.30 pm. Called M&S and had some women who didn’t care. Not expecting the flowers to be in good shape given they have been in transit all day. Whatever you do just go to your local florist, this service is crap.

The sale was fantastic and excellent customer service managed to get a full outfit for under 30 pounds and it looks great thanks to Lisa who kindly found my sizes and took to the changing room for me.

I ordered a lovely sofa and chair for my new summer house. M&S were good at keeping me up to date with my delivery date and time. The delivery man phoned me in the morning to tell me he had set off and then again when he was 10 minutes away. He delivered my furniture with much care to the back of my house which isn’t perfect for accessibility but they made small work of it. They treated my property with care and were very helpful, respectful and friendly.
I am in love with my sofa and chair and would definitely recommend M&S. such great value for money and fantastic quality.

i had horrible experience with M&S car insurance. they need to improve their service for sure. wouldn't recommend.

I am so annoyed at my recent 2 underwear purchases were simply below average. The ladies briefs sold by M&S in the past have been amazing and known for quality. Unfortunately this is no longer the case. The briefs stretch over a couple of months and the cotton comes unstitched and my recent bra purchase I thought was amazing I bought 3 colours but low and behold the bras underwire on one cup has come away and sticking in and the cotton work is also unraveling.
I really don’t know where to go for anything of quality anymore unless it’s high priced.

Had an amazing experience with Marks and sparks car insurance. Price was competitive, so I went for it. However after I had paid for the year up front which in itself was tough, hoping to save some pennies for food over the year, they say I didn't mention a claim on my policy, one that wasn't my fault and had cctv to prove it. They then upped my car insurance by over 100 pounds more. How lovely. Well needless to say, the price was no longer competitive and I was no longer in the mood to have them as my Insurers. I asked for a refund, well within my 14 days cooling off period, but they said as my policy does not start till August 28th, I will have to wait 7 or 8 days after that time to receive a refund?! So now I am without insurance and without the money to afford any other car Insurance. So I will be walking 20 miles to walk come end of August. Can you Imagine the stress this has caused at home? Disgusting.

Why pay millionaires like Dawn French Jennifer Saunders and Ian Wright to advertise your products on TV?. People are struggling to make ends meet in the current crisis.

Only ordered tea and a currant teacake. I had eaten the teacake and enquired as to where my drink was. The assistant couldn't look any less bothered and said it would be on its way. Considering people who came in after me got their orders before me and as a complete order, not the best service.

Went to M & S in Bluewater to buy a new suit for my daughters Graduation. All the 'normal' priced ones, ie, under £200 were creased on the rails, both jacket and trousers. Took the suit to the checkout to ask why they were all like that to be told, and I quote 'that's what is there, do you want to but it'!! I took the jacket, took photos and ordered the trousers in a different size, hoping they would come in un-creased. Tried to iron out the creases in the jacket but not all would come out. The trousers arrived, even worse! Couldn't wear it so had to wear my current old work suit. Took the suit back and ordered a different one. This one arrived promptly, .... still creased!! Have always had suits from M&S for their quality. Quality of these now, as well as the customer service is disgraceful.