MARKRYDEN GLOBAL LTD Reviews 279

I ordered a backpack and was waiting for the delivery. After 2 weeks I haven’t got any update so I emailed the customer service, no reply. Then a week later I asked for an update or my payment will be recalled and I would report the company. Next day I got an email saying that ‘I cancelled’ my order and the payment will be refunded. Luckily I’ve got back my money but I would never ever purchase anything through this scammer fake website/company! SCAMMERS!!!!!!!!!

The return policy is probably the worst I've ever experienced. They are ripping off the customers. I am based in Australia, but they asked me to return the package to the US and I have to cover the international shipping cost which is approximately 70% of the package value. This is ridiculous. PLEASE NEVER ORDER IN THIS WEBSITE UNLESS YOU HAVE TO BE HAPPY WITH THE PRODUCT NO MATTER WHAT. The product quality is not too bad, but with their business mindset, they don't deserve to have your support.

One of the worst shopping experiences of my life. We bought two backpacks and only one arrived. When we complained, they washed their hands of it, saying that according to their records, we had both packages. We proved with a letter from the transport agency that this was not the case, and yet they still told us that according to their records, we had both backpacks. To make matters worse, when we told them (after more than a month and a half of providing evidence that we were indeed missing the backpack) that we needed a solution, they replied that if we wanted, we could have a 50% discount on our next purchase! So, they won't deliver the backpack we paid for, and they expect us to buy another one from them? Shameful.

The backpacks lack the essential waterproof-resistant features, resulting in poor quality.

The bag arrived and the product had defects. Sent an email with pictures and they approved the refund. But now they have asked me to ship the bag to China which will cost me $30 Australian dollars and their admin fee. Already lost about $50 for the defect product being sent and you gain nothing. With that money you can buy a good quality bag in Sydney itself.

I ordered a backpack and recieved it within 2 weeks to Italy. I am totally satisfied with it. The peoduct is exactly as it was described on the website and the shipment was good as well.

I loved the backpack and bought one for my don too, who also loved it.
But...baducally all rhe zips broke one by one, including the metal 'pulls'.
I contacted the company with my comments, but as I coukd not find the receipts, they dud not help me. I sent photos etc. But nothing helped. So far the zip repairs have cost shout the orize of a new bag. So we are very disappointed.

Upon completing my order I received an email stating my order was flagged as possibly fraudulant and was being requesting to send over my payment information from my credit card to establish that my payment was legit. I did not feel comfortable sending over my private financial information it felt like a scam to me so I just requested to cancel my order which the company denied my request and stated they would still keep my money and not mail out my order until i provided the requested information. Still has not been situated. Horrible experience I will NEVER place an order ever again. If I could give 0 stars I would.

Shocking I ordered a backpack. I got it and it wasn’t what I expected. Contacted them and called them. The contact email doesn’t work. They completely ripped me off. Don’t order ANYTHING from
these guys.

I placed my order on the 21st if April and it still hasn’t arrived and they can’t offer me a refund….. not sure if I will ever get my bag so can’t comment on the quality but would never purchase from them again.

I bought a backpack from Mark Ryden and it looked sleek and nice however the stiching started to tear within a week. For the price I paid a expected better quality. Disappointing.

Good quality, fast delivery, recommend

Avoid them the backpack bad quality and returns are impossible

Great quality, easy shopping

Please notice that you can only return to USA or China on own costs. I give 3 points because this information is missing on the webpage and in the contact information stays London that is missleading.

Shipped as promised.

They sent me another model of backpack by mistake, but after my complaint immediately sent me my model, and left 1st one as a gift)

Quality bag and quick delivery.

The zipper was not a good quality one. It hasn’t been a year and it’s already broken

Most of the zippers break after just one use, and when you try to contact the company, they either don’t respond or claim the order didn’t come from them. The customer service is frustratingly unhelpful and unprofessional.