markets.com Reviews 1,251

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the staff, describing them as excellent, supportive, and helpful in guiding them through various processes. People appreciate the open communication and the team's readiness to assist with questions and account setup. Some also note that deposit and withdrawal speeds can be excellent, with funds processed quickly. However, some people were dissatisfied with payment processes, experiencing significant delays in deposits and withdrawals. Reviewers also found the website to be problematic, with issues like slow loading times and difficulties with account access after initiating withdrawals. Additionally, some customers reported that customer support, while polite, could not provide clear answers to specific questions and offered generic responses, leading to unresolved issues and frustration.

What people talk about most

Payment

Consumers express significant dissatisfaction with the payment process, particularly regarding withdrawals.... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the fast,... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and politeness. Customers often... See more

Response time

Users describe ambiguous interactions with response times, with some reviewers reporting quick and clear... See more

Website

Customers had negative experiences with the website, with many expressing disappointment and shock. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very fast and helpful customer service; however, I would like them to have more stocks that I could trade. Some among S&P500 are not on markets.com so could not be traded.

Company replied

Rated 5 out of 5 stars

Marcus Phun was a excellent Advisor, open communication was a key part of my learning experience from the first to the last meeting and always knowing what was going on and always knew how to advi... See more

Company replied

Rated 5 out of 5 stars

They prove every day that they are simply the best. Special thanks to Raman — and of course, the rest of the team is also incredibly helpful and quick to take action. Deposit and withdrawal speeds... See more

Company replied

Rated 5 out of 5 stars

Very good support. I spent a very long time with uploading documents for proof of adress. But support was very patient, and guided me trough it. It was my fault- but the helped me untill it succeded.... See more

Company replied


Company details

  1. Investment Service
  2. Alternative Financial Service
  3. Gold and Silver Trading Company
  4. Non-Bank Financial Service
  5. Stock Broker

About markets.com

Written by the company

The world of financial markets, your way

Welcome to a more individual approach to the world of trading and investing. One that gives you all the tools and insight you need to track and react to every aspect of the market. With VIP service that treats you like a human being, not a number. All backed by the assurance of a company operated by a FTSE 250 subsidiary. See the Markets.com difference for yourself.

World class tools and insight

Trade over 2,200 instruments with the very latest tech and knowledge. Act on sentiment signals from Wall Street analysts, hedge fund managers, company insiders and more. Stream the latest analysis and training from industry-leading educators direct in-platform with XRay.

VIP support

Get VIP service that treats you like a human being, not a number. Whether you’re looking to speak to one of our team, want a question answering or need more insight into how trading and investing can work for you, we’re available by phone, email, and Live Chat.

Leading technologies

Our trading platforms are your gateway to the world’s financial markets, from best-in-class trading technology in the shape of Marketsx, to powerful share dealing from Marketsi. Explore the one-tap trading of our Mobile Platform and automate trades with MT4 and MT5 platforms.

Part of a global technology leader

Whether you’re an experienced trader looking for low spreads and high-tech, or a longer-term investor in search of insight with foresight, you’ll find our site suits you perfectly.

That’s because we are part of the TradeTech Group, a constituent of Playtech, a FTSE 250 company. It means we have the technology and experience to deliver a trading and investment platform for the individual, backed by VIP service that puts you first.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Best broker and customer care

Honestly the absolute best broker I’ve used and Alex always helps out with whatever is needed, love the feedback and response time he has to offer. Can’t imagine something better

8 March 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time of your day to leave us a review

We are thrilled to hear about your positive experience. clients

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

Alex is super helpful and markets is…

Alex is super helpful and markets is really good overall

8 March 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time of your day to leave us a review

We are happy to hear about your positive experience. We continually work on developing our services for the ease of our clients

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

RECOMMENED

Would highly recommend, Alex has been very helpful!!

8 March 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time of your day to leave us a review

We are happy to hear about your positive experience.

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

Best broker I have used

Best broker I have used , customer service is the best , Alexander always on top of things , and making sure any problems are sorted

8 March 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time of your day to leave us a review

We are happy to hear about your positive experience with our services

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

It's a good experience and comfortable…

It's a good experience and comfortable to join markets and my manager Antwan is very helpful .. Thank you so much

6 March 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

Trading on Markets.com

I wanted to explore day trading and a friend recommended markets.com and I have to say that I was pleasantly surprised how easy and user friendly the platform is.

To add to that, their customer service is great. Emails and messages are responded to efficiently and quickly.

I have to give high praise to Ahmad Razavi who was looking after my account for his support, guidance and exceptional customer service.

10 January 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

Wow I'm jst done creating an mt5 acc…

Wow I'm jst done creating an mt5 acc with markers.com David was helping Me mus say awesome support service rating 10 out of 10 blessed 🙌 so far so gooood

28 February 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

the customer support

the customer support

23 February 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

Great service

21 February 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

Customer service from David S was…

Customer service from David S was phenomenal!

20 February 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

I have recently opened a trading…

I have recently opened a trading account with markets.com The level of customer service is phenomenal. I am loving it so far so good

19 February 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 4 out of 5 stars

2 YEARS

2 YEARS , NO PROBLEM and my account is working fine, and numbers moving stable for 2 years constant, since i bought instruments for 2 years ago.

17 February 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review Please let us know what can we do better to get the 5 stars next time

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

Fast and professional assistance!

16 February 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 1 out of 5 stars

Markets.com

Markets.com - Scammer Affiliate Manager AVOID HIM and this stuff that broker doing.
My affiliate manager (unfortunately due to Truspilot terms can’t put his name here) and whole affiliate team of markets.com by my perspective are fully scammers, they way they approaching affiliates (their traffic partners) is to say unprofessional it's means to say nothing. Avoid this people, they will scam you and will come up with a tons of excuses with major point just not pay you commissions.
They earned from client's loses -6,979$ +
Spreads 1,639.65$
They should pay me 20k$ in commissions, in fact simply scammed me completely!

Mr affiliate manager C G don't forget about the boomerang effect in our life !!!

16 January 2024
Unprompted review
Rated 4 out of 5 stars

Good bookmaker

Good bookmaker
Easy trade
Good plateforme
Good services online

14 February 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

kind and efficient

12 February 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

Trusted broker

What a broker... I very like..

9 February 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

Thank for the fast respond thank to…

Thank for the fast respond thank to david s . The best support team ever

8 February 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

Alvaro at Markets was very helpful and…

Alvaro at Markets was very helpful and the service went smooth with no setbacks.

7 February 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

Great experience

Great experience, Great service, From mr David . I won’t complain 🤗

6 February 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Warmly, Markets.com Support Team

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