Excellent service from Matt in their Middlesbrough store. From the first contact by email through to the store visit. Very friendly in store service, transaction handled very efficiently and promptl... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My Breitling purchased many many years ago from yourselves finally needed some attention i called in to (M/bro) Mathew examined my watch and explained i needed a new bracelet.He was able to work his... See more
Company replied
Called intoMarket Cross jewellers Guisborough to have watch strap repaired, it was going to have to be sent off for pin fitted ,this could take 6 weeks,lady in shop saidI could take link out of strap... See more
Company replied
I purchased several Swarovski items which were delivered promptly to the United States, much faster than items I’ve purchased closer to my home in Tennessee. Correspondence from Adam at Market Cross... See more
Company replied
Company details
Written by the company
Since the first store opened in 1980, Market Cross Jewellers has grown to be recognised as one of the biggest independent Jewellers in the UK with 12 stores across the North East of England.
Contact info
4.8
Excellent
905 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am so happy with this beautiful…
I am so happy with this beautiful watch.
Matter of Market Cross removed a link so that it fitted my wrist perfectly. The price that I paid was much lower than other jewellers. Fantastic staff who explained everything I needed to know. I would recommend Market Cross to anyone who wanted a quality watch.
25 June 2026
Unprompted review
Reply from Market Cross Jewellers
Hi Phillip,
Thank you for your wonderful review. It's great to know that you found our customer service really helpful and the our prices competitive.
We really appreciate your recommendation and hope you enjoy wearing your watch!
Best wishes,
The Market Cross Jewellers Team
Reply from Market Cross Jewellers
Thank you for your fantastic review Jason!.
We are so pleased to hear you are happy with your watch and your overall experience.
We really appreciate your kind words and hope to see you again soon.
Best wishes,
The Market Cross Jewellers Team
Excellent service
Excellent service, staff polite and helpful, they searched for an item I needed and located one. Quick delivery as always. I would recommend them 🙂
20 June 2026
Unprompted review
Reply from Market Cross Jewellers
Thank you for your lovely review Sandra. We are so pleased to hear our team were able to help locate the item you needed and that it arrived quickly.
We really appreciate your recommendation and look forward to welcoming you back to Market Cross Jewellers soon!
Reply from Market Cross Jewellers
Thank you for your great review John!
Your kind words about our service mean a lot, and we truly appreciate your support.
We look forward to seeing you again in the future.
Best wishes,
The Market Cross Jewellers Team
What an amazing postal service
What an amazing postal service! I just ordered a necklace yesterday and it was with me at lunchtime today in N.I! Super fast service, great price and I couldn't rate highly enough for my first experience with this business. Thank you!
11 June 2026
Unprompted review
Reply from Market Cross Jewellers
Thank you for your fabulous review Melissa!
We are so pleased to hear that your necklace arrived quickly and safely. We hope to see you again soon!
Best wishes,
The Market Cross Jewellers Team
Fantastic service and communication…
Fantastic service and communication throughout. Would definitely buy from this company again and recommend!
11 June 2026
Unprompted review
Reply from Market Cross Jewellers
Thank you for your lovely feedback Leanne. We are so pleased to hear that you had such a positive customer experience.
We hope to see you again soon!
Best wishes,
The Market Cross Jewellers Team
Beautiful bangle
Great service. The bracelet bought for adult granddaughter is beautiful and has had many compliments. I will definitely be using Market Cross Jewellers again, when the occasion arises.
27 May 2026
Unprompted review
Reply from Market Cross Jewellers
Hi Polly, thank you so much for taking the time to leave such a positive review. We are delighted to hear that you had such a great experience and that your granddaughter loves her bracelet. We hope to see you again soon!
Best wishes,
The Market Cross Jewellers Team
Terrible experience very rude
Terrible experience very rude female staff member treat me like a piece of dirt the loss of customers will be felt as my auntie deals in antiques diamonds so everyone will be told very upsetting to treat sumone that's just lost there mother and also had cancer with such awfull manners id be happy to make a full complaint to the owners but mabe she is the owner avoid go to med village
5 June 2026
Unprompted review
Amazing staff
Absolutely fabulous lady (terrible with remembering names but she has dark hair (Julie?)) who works in the Northallerton store, she helped me build my Pandora bracelet perfectly and was so patient with me as I was taking my time to pick out the charms. Lovely chatty environment and gorgeous staff. Will be back for more charms and not feeling bad about being indecisive as I don’t feel rushed or pressured to purchase anything. 10/10 experience 😊
3 June 2026
Unprompted review
Reply from Market Cross Jewellers
Hi Hannah,
Thank you for taking the time to leave such a positive review! We are so glad you enjoyed your visit to our Northallerton store. Our team will be delighted to hear your kind words, and we look forward to welcoming you back in the future.
Best wishes,
The Market Cross Jewellers Team
Lovely ornament arrived quickly and…
Lovely ornament arrived quickly and well packaged
28 May 2026
Unprompted review
Reply from Market Cross Jewellers
Thank you for your lovely feedback. We are so pleased to hear that your ornament arrived quickly and safely.
We hope to see you again soon!
Best wishes,
The Market Cross Jewellers Team
New IWC
Excellent engagement from all members of staff both times I stopped by before buying my new watch.
16 May 2026
Unprompted review
Reply from Market Cross Jewellers
We really appreciate you taking the time to leave such a great review Lee. We hope you enjoy wearing your new watch for many years to come!
My husband recently celebrated his 60th…
My husband recently celebrated his 60th birthday and we visited Market Cross Jewellers in Middlesbrough to buy him his birthday gift, an Omega watch. Although Middlesbrough town centre is no longer vibrant the store was immaculate and you felt you were in a different world. Unfortunately I can't remember the gentlemans name who dealt with us but he was lovely and very helpful as was the lady who adjusted the watch strap to fit perfectly. All in all a fabulous experience and made my husbands birthday special. Thank you.
16 May 2026
Unprompted review
Reply from Market Cross Jewellers
Hi Karen,
Thank you for taking the time to leave such a wonderful review!
We are so pleased our Middlesbrough team could help make your husband’s 60th birthday extra special. It’s lovely to hear you had a fabulous experience in store, and we’ll be sure to pass your kind words on to the team.
Best wishes,
The Market Cross Jewellers Team
Outstanding service
Outstanding service. Easy to order and delivered the next day. Can't recommend them enough. I always use Market Cross, they're my first port of call.
22 May 2026
Unprompted review
Reply from Market Cross Jewellers
Thank you so much for your lovely review.
We are delighted to hear you were happy with the service and we truly appreciate your continued support.
Best wishes,
The Market Cross Jewellers Team
Highly recommend
Cheapest I could find for the watch and excellent service from start to finish. Delivered promptly. A+++
13 May 2026
Unprompted review
Reply from Market Cross Jewellers
Thank you for your fabulous review Stella!
Your kind words about our service mean a lot, and we truly appreciate your support.
We look forward to seeing you again in the future.
Best wishes,
The Market Cross Jewellers Team
Chat function is fantastic
Chat function is fantastic, quick responses and the staff go above and beyond.
18 May 2026
Unprompted review
Reply from Market Cross Jewellers
Thank you so much for your kind review Srikumaran!
We are delighted to hear that you found our chat function helpful and that the team were quick to respond.
Your feedback truly means a lot to us and we look forward to helping you again in the near future.
Best Wishes,
The Market Cross Jewellers Team
Amazing Service and price on a new G shock
There was a particular G shock watch that I wanted and I noticed at least Jewellers was doing it quite a bit cheaper than elsewhere but they were out of stock so I contacted Adam who could not have been more friendly if you want us to order it in and get it shipped Direct you happy to do it at the price that we’re showing at the time it wasn’t quite convenient so I said I’ll wait until you have stock levels if you just let me know.
I received an email stating they had stock and I purchased the watch as always with these things. I ordered it late on a Friday so I received it on the Tuesday. Absolutely first class the watch was packed very well at an extremely fair price and fantastic service for Adam.
I highly recommend this company and I know I can see myself buying something else from them in the not too distant future.
12 May 2026
Unprompted review
Reply from Market Cross Jewellers
Hi James,
Thank you for taking the time to leave such a fantastic review. We are delighted to hear that you had such a positive experience with us and that Adam was able to help you secure the G-Shock watch you were looking for.
We always aim to provide friendly, personal service alongside great value. Your feedback truly means a lot to us and we look forward to helping you again in the future!
Best wishes,
The Market Cross Jewellers Team
Very fast service
My order was processed and delivered very quickly and was great value for money.I was extremely happy with the online service.
Thank you
24 April 2026
Unprompted review
Reply from Market Cross Jewellers
Thank you so much for your lovely review. We are delighted to hear that you were happy with both the speed of delivery and the value for money of your purchase.
Your kind feedback really means a lot to the whole team.
Thank you again for choosing Market Cross Jewellers, we hope to welcome you back again soon!
Once again
Once again, excellent service from Mathew and all the team. I'd never buy a watch from anyone else.
Great discount
Thanks once again.
27 April 2026
Unprompted review
Reply from Market Cross Jewellers
Thank you so much for your wonderful review Andrew!
We are delighted to hear that you received excellent service from Matthew and the team once again. Your continued loyalty means a great deal to us.
Thank you again for choosing us, we hope to see you again in the near future!
Best wishes,
The Market Cross Jewellers Team
Smashing service
Item purchased was really good price. It arrived very promptly & very very well packaged as it was a fragile glass item.
7 May 2026
Unprompted review
Reply from Market Cross Jewellers
Thank you so much for your kind review Elizabeth.
We are really pleased to hear that you were happy with the service you recieved! Thank you again for shopping with us, we really appreciate your feedback.
Great shopping experience !
MCJ is my usual to go shop, whenever I am buying either new or recently discontinued Swarvoski items. Their website is super easy to use, I am quoted & pay in my local currency (so no nasty surprises with exchange rates), and items are usually posted within 24 hours from purchase. Their prices are great as well ! Whenever I have had a question in the past, my emails have always been answered promptly and with kindness - thank you James, Ryan & Adam. Fantastic service all around, I thoroughly recommend this company to purchase from.
19 April 2026
Unprompted review
Reply from Market Cross Jewellers
Hi Robyn,
Thank you so much for your wonderful review and for your continued support of Market Cross Jewellers. We are delighted to hear that you’ve had such positive experiences shopping with us.
It’s wonderful to hear your kind words about our customer service, James, Ryan and Adam will be thrilled to know they’ve made such a positive impression.
We look forward to helping you again in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.