The Marion Gluck Clinic Reviews 

114
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

The Marion Gluck clinic only care about making money, their entire system revolves around making you paying for blood tests and reviews before any prescription for HRT is given. They constantly draw y... See more

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Rated 5 out of 5 stars

Dr Elaine McQuade is excellent and really knows her stuff. She is an expert in bioidentical hormone replacement and is also such a nice person. You could not ask for a nicer doctor who is also highl... See more

Company replied

Rated 1 out of 5 stars

My doctor is just the most wonderful person kind good at her job love her the system of the Gluck clinic I find difficult and to money minded seems like money runs the system not what I would thin... See more

Company replied

Rated 5 out of 5 stars

Love this clinic- bio identical hormones literally changed my life for the better. My doctor-Dr. Acampora is very thorough and detailed. She always goes the extra mile and gives very useful medical as... See more

Company details

  1. Women's Health Clinic
  2. Endocrinologist
  3. General Practitioner
  4. Holistic Medicine Practitioner
  5. Wellness Center

About The Marion Gluck Clinic

Information provided by various external sources

Established in 2007, The Marion Gluck Clinic is the UK’s No.1 clinic that specialises in the use of bio-identical hormones (BHRT) to restore and maintain optimal health and hormone balance for our patients. Each year we treat thousands of patients covering a wide range of symptoms and conditions including the Menopause, Andropause, Thyroid Dysfunction and PMS. Through a personalised, professional and innovative approach to treatment, our aim is to improve the quality of our patients’ lives with a treatment plan tailored to their precise needs. We pride ourselves on our standard of patient care and aim to deliver a 5* level of service to every patient.
Call our dedicated Patient Care team today on 020 7191 2378 to find out more and book an appointment. https://www.mariongluckclinic.com/book-an-appointment

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3.2

Average

TrustScore 3 out of 5

114 reviews

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3.2

All reviews

(114)

5 reviews in the last 12 months

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Rated 1 out of 5 stars

Vulnerable and sensitive humans

My doctor is just the most wonderful person kind good at her job love her
the system of the Gluck clinic I find difficult and to money minded seems like money runs the system not what I would think would come 1st the care of the patient sad ☹️ really
On the last 2 occasions I have been there other patients were complaining about being charged for this and that
The clinic is dealing with people who can be feeling vulnerable sensitive ect.

14 August 2019
Unprompted review
The Marion Gluck Clinic logo

Reply from The Marion Gluck Clinic

Dear Diana,

Thank you for taking the time to contact The Marion Gluck Clinic, patient feedback is important to us and we aim to provide a high standard of care to all our patients.

We appreciate that this new price structure introduced in February 2019 is different from what you’re used to, but there are a number of good reasons we’ve implemented these:

Patient feedback - over the last 12 months, patient feedback has highlighted that the 15-min consultations have been considered too short, rushed and poor value for money.
Patient / Doctor relationship – doctor feedback has also indicated that the 15-min telephone consultations didn’t provide enough time for the doctors to listen and understand the patient’s symptoms and needs
Simplicity & Flexibility - all Follow-up and Review appointments are now the same length and cost, regardless of whether they are conducted via phone, video/Skype call or face to face. This gives patients flexibility as to how they would like their appointments conducted.

All reviews/follow up (either in person or via telephone) are up to 20 minutes and they cost £140, this means it can take anything between 5 to 20 minutes with the doctor. However, we need to emphasise that our appointments prices are not based on how many minutes you spend with the doctor but their expertise.

Our exceptional team offers the very best treatment, gaining insight from thorough consultations and examining everything from lifestyle and family history to all relevant medical tests. With our team of doctors, experts and a dedicated Patient Care Team, we provide a seamless treatment process at our private clinic, enabling our patients to completely focus on their treatment.

At all times, patient satisfaction at The Marion Gluck Clinic is of the utmost importance and we apologise that this has affected your experience.

The Marion Gluck Clinic Team

Rated 5 out of 5 stars

Excellent as always

I have been going to the Marion Gluck clinic since 2007 and it has literally saved me. The start of menopause was horrendous and I thought I was going mad, never mind all the symptoms. I have always received first class treatment and the bio-identical hormones changed my life. I cannot recommend it highly enough to anyone experiencing hormonal issues at whatever time of life.
Today's visit with Dr Elaine McQuade was especially thorough and helpful and I came away feeling truly listened to and cared for and know that the prescription I have been given has been carefully thought out and designed exactly for my needs right now. She was both sympathetic and empathetic and it is so nice to feel that your wellbeing is given so much importance.

7 August 2019
Unprompted review
Rated 1 out of 5 stars

Shocked at new charges for a telephone consultation

I was very shocked and disappointed to discover on my last telephone consultation that you had doubled the cost. I had not been informed in March when I last spoke to the doctor or had any email from you . My conversation lasted 9 mins and was basically houngan over what was discussed in March as I had already phoned in my results that needed checking the doctor had obviously not revived them and as I was wiry happy with my prescription there was nothing els to discuss as a patient that does not live in the area and I have recommended at last 6 clients to you I use a telephone consultation more than most so was horrified to think that a 9 min conversation should ever be charged the same as a clinic visit hope to here from you soon many yhank Wendy walsh

6 August 2019
Unprompted review
The Marion Gluck Clinic logo

Reply from The Marion Gluck Clinic

Dear Mrs Walsh,

Thank you for your recent feedback regarding the changes we’ve introduced to our appointments and pricing back in February 2019.

We appreciate that this new structure is different from what you’ve been used to but there is a number of reasons for the changes.

Patient feedback - over the last 12 months, patient feedback has highlighted that the 15-min consultations have been considered too short, rushed and poor value for money.
Patient / Doctor relationship – doctor feedback has also indicated that the 15-min telephone consultations didn’t provide enough time for the doctors to listen and understand the patient’s symptoms and needs.
Simplicity & Flexibility - all Follow-up and Review appointments are now the same length and cost, regardless of whether they are conducted via phone, video/Skype call or face to face. This gives patients flexibility as to how they would like their appointments conducted.

At all times, patient satisfaction at The Marion Gluck Clinic is of the upmost importance. We hope this goes some way to explaining the rationale behind the new appointments and pricing and we look forward to the continued relationship between yourself and the Marion Gluck Clinic.

We will follow this reply up shortly with a personal email as we really value you as a patient and want to ensure we can continue a positive relationship despite these changes.

Kind Regards,
The Marion Gluck Clinic Team

Rated 5 out of 5 stars

A welcoming friendly atmosphere and…

A welcoming friendly atmosphere and professional staff.
Informative consultation. The Doctor was happy to answer questions.
Efficient process from consultation through to obtaining a prescription.

23 July 2019
Unprompted review
Rated 4 out of 5 stars

The doctor I saw was great

The doctor I saw was great - very informative and we had sufficient amount of time to discuss all of my concerns. The only reason that I didn't give 5 stars is because I tried calling the clinic a couple of times earlier in the day and there was no answer, but a prompt gave me the option to leave a message, while requesting detailed information and no on ever called me back, so feel their administrative are not very efficient.

12 July 2019
Unprompted review
The Marion Gluck Clinic logo

Reply from The Marion Gluck Clinic

Dear KV,

Thank you for your feedback.

I am sorry to hear that you had difficulty getting through to our lines on the day.

I am glad that the Patient Liaison Manager at the clinic has investigated this and resolved this for you now. If you have any further queries, please do not hesitate to contact us on 020 7402 2151.

Wishing you a lovely week ahead.

Many Thanks,
Anela

Rated 4 out of 5 stars

The doctor was very caring

The doctor was very caring, sympathetic and took time to answer questions. Administration efficiency needs to be smoother; ie being asked for payment when it had already been made. The service is costly, but still worth it for the health benefits.

12 July 2019
Unprompted review
Rated 5 out of 5 stars

Excellent and professional Clinic

Love this clinic- bio identical hormones literally changed my life for the better. My doctor-Dr. Acampora is very thorough and detailed. She always goes the extra mile and gives very useful medical as well as holistic advice. She is always coming up with good ideas to improve the condition of people like me going through menopause as well as having a complicated thyroid issue. Would highly recommend this clinic.

10 July 2019
Unprompted review
Rated 5 out of 5 stars

The team here serve with the highest…

The team here serve with the highest professional standards, to provide empathetic and supportive care at all times. Dr McQuade is very capable and knowledgeable with the right balance of support and guidance.

I am very happy with every aspect of this clinic.

9 July 2019
Unprompted review
Rated 5 out of 5 stars

Gratitude

Since my initial appointment with Dr McQuade, I have had continual excellent treatment. Dr McQuade is a sympathetic and empathic listener who makes me feel comfortable even when sharing some intimate details pertaining to the menopause. Dr McQuade has a very pleasant "bedside manner", whether or not it’s a face to face or telephone consultation. I have been taking Bio Identical HRT plus supplements as per her advice for two years and feel so much better.

9 July 2019
Unprompted review
Rated 5 out of 5 stars

The clinic is a life saver

The clinic is a life saver, I do sometimes dread making the journey into London for my appointment but it's such a good opportunity to really check in with yourself and see how things are.

2 July 2019
Unprompted review
Rated 5 out of 5 stars

Lovely clinic in easy location

Lovely clinic in easy location. Friendly staff.
Doctor put me at ease and was very thorough and informative. Feel very positive that I can improve my symptoms.
Telephone follow ups to avoid further visit if feasible.

26 June 2019
Unprompted review

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