Marin Bikes Reviews 358

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, especially the bikes, for their outstanding build quality, solid feel, and durability. Many appreciate the excellent value, noting that the bikes offer a great balance of performance and price, making high-quality options accessible. The delivery service is also consistently highlighted for its speed and efficiency, with many orders arriving much faster than expected and well-packaged. However, some people were dissatisfied with certain aspects, such as issues with parts like defective tires or poor-quality drivetrains on some bikes. A few customers also mentioned difficulties with the ordering process for replacement parts, finding the website's search function unhelpful. Additionally, some experienced longer delivery times than anticipated or encountered problems with shipping logistics, like missed deliveries or high shipping costs for small items.

What people talk about most

Product

People report positive experiences with product. Many customers love their bikes, praising their quality,... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers praise the... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast shipping, with some... See more

Price

Users describe ambiguous interactions with price. Many reviewers praise the great pricing, good deals, and... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy, with items... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Needed a derailleur hanger for Bobcat frame, unable to find one on Amazon or the usual online sources. Fortunately Marin had it available, clearly identified and for a decent price. Only disappointm... See more

Company replied

Rated 5 out of 5 stars

Was going to order the burgundy Marin hooded sweatshirt and a 2nd tech material tee shirt but wasn't getting free shipping or the 10% discount for signing up. Dropped them a message via the website ab... See more

Rated 5 out of 5 stars

I bought a Marin bike thinking I’d casually cruise around the neighborhood. Instead, I accidentally became that guy who wears padded shorts and says things like “cadence” unironica... See more

Company replied

Rated 5 out of 5 stars

Found a like new Larkspur 2 for my dad last fall and loved riding it myself on both paved and easier dirt trails. Such a great value proposition with the chosen components and the comfort was ex... See more


Company details

  1. Bicycle Store
  2. Bicycle Wholesale

Written by the company

Marin Bikes are Made For Fun. Since the first mountain bikes bearing the Marin Bikes name debuted in 1986, the brand has been dedicated to enriching the lives of our riders by making fun, high caliber bicycles, which provide years of riding enjoyment. We operate a business based on hard work, fueled by passion, and fulfilled by the satisfaction of bringing the joy of cycling to riders across the world.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

358 reviews

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Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Bought a Marin Kentfield 2

Bought a Marin Kentfield 2, and I am very happy with it! it's such a fun bike. I really recommend it, especially for the price. Before buying it I contacted Marin with questions, and they gladly answered all of them. Thank you!

18 March 2025
Rated 4 out of 5 stars

Was not really sure about ordering…

Was not really sure about ordering online, however it did go smoothly.
Not really happy about having to go to a bike shop so far from home to pick up. Local bike shops could not be chosen to have it shipped to.
As in most cases, some components needed to be removed and upgraded.

12 March 2025
Rated 1 out of 5 stars

Paid 150$ for shipping and bike is over…

Paid 150$ for shipping and bike is over 5 days late and yet to receive it.

12 February 2025
Marin Bikes logo

Reply from Marin Bikes

Hi, Sorry to hear you are seeing delays in the delivery of your bike. As you purchased your bike through our partner ExpertVoice, we are unfortunately unable to see what may be causing the delay. Please can you contact them directly on: https://www.expertvoice.com/contact-us/
We hope you get it in your hands soon

Rated 5 out of 5 stars

From buying a new Marin…

From buying a new Marin full suspension bike through a dealership to buying accessories online at Marin everything I like about the brand and the products are great. I had been wanting to replace my old full suspension bike with a new one and after comparing top brands I decided that Marin was my favorite. Then I saw Matt Jones jump his house on one and was sold. 😂😁

3 February 2025
Rated 5 out of 5 stars

You guys

You guys, and the threads were great. I just ordered them too small. My bad. Reorder with correct size in-process. Keep up the good work!

29 January 2025
Rated 2 out of 5 stars

I still haven't heard about my part…

I still haven't heard about my part being shipped four weeks after the order. There has been no reason given for any delay. I received an email on january 7 that i would be notified when my order had been picked, packed, and shipped.

7 January 2025
Marin Bikes logo

Reply from Marin Bikes

Hi, Apologies for any confusion. Your Fedex tracking is 409492900093. It was delivered on Jan 9th. If you have further issues please feel free to hit us up on customer.service@marinbikes.com

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