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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality and thoughtful craftsmanship of the products, often highlighting their unique designs and luxurious feel. Many consumers also commend the outstanding customer service, noting the helpfulness, responsiveness, and personalized approach of the support team. People frequently express satisfaction with the overall shopping experience, from the product itself to the attentive assistance received. However, some people mentioned issues with the delivery service, citing slow shipping times, untraceable packages, and unhelpful customer service regarding these matters. A few other people also felt that the products were on the expensive side, and some encountered difficulties with sizing and additional charges upon delivery.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Customers frequently praise the... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the beautiful, thoughtfully crafted,... See more

Customer service

People report positive experiences with customer service. Many customers praise the attentiveness and... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praised fast and discrete... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers find the products expensive, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A supply chain issue solved! I ordered the Sakura brief for my girlfriend (her size was back-order, the bra purchased prior). Pylyp from customer support stepped in rapidly when a supply chain issue... See more

Company replied

Rated 5 out of 5 stars

The products are beautiful, and thoughtfully crafted. I did not need to contact customer service although welcome emails and regular order updates meant help was always within reach if I needed it. Sh... See more

Company replied

Rated 5 out of 5 stars

Amazing products. Have never had issue with customer service or support. Brand is growing in a lovely direction. Hoping it stays as consistent as it has been so far, if so they have a long time cust... See more

Company replied

Rated 5 out of 5 stars

It is seldom that you come across a brand that is so exciting. The moment i see or hear Mariemur, I know there is exquisite quality and satisfaction that awaits. It offers mystery, darkness, sensuali... See more

Company replied


Company details

  1. Lingerie Store
  2. Fashion Accessories Store
  3. Leather Goods Manufacturer
  4. Lingerie Manufacturer
  5. Underwear Store

Written by the company

MARIEMUR was born out of our desire to emphasize the authenticity of each person and help them fall in love with themselves as deep as possible. Keeping this wish in mind, our team of fervent designers and masterful artisans creates one-of-a-kind items that will frame your body most alluringly and bring out its unique beauty. We are here to make each day feel more special and each party more fun. Don't let your days be dull. Spice them up with bold looks! We combine tender lace with high-quality leather and daring designs to help you feel more like, well, you. We believe tangling lingerie and bold accessories are about something more than looks. They're about self love and self care. Because, only when you're wearing the items that fit your identity, are you truly taking care of yourself. So don't be shy, add cheeky daring notes to your outfit!


Contact info

4.2

Great

TrustScore 4 out of 5

247 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Scammy vibes

Check the review from the user "Hal" below in September 2022. I made the exact same experience. I ordered something in the second week of October. There was a silence for 2 weeks after the order. Upon inquiring, they said end of October or first week of November I should receive my order. Today, I wrote again on 11th of November and now I have been told a Ukrainian sob story. This seems like an unserious business. Be very careful ordering there. At this point I would like a refund. Let's hope it does not prove to be a scam.

14 October 2022
Unprompted review
MARIEMUR logo

Reply from MARIEMUR

Hello Umar,

We are so sorry to hear that your experience wasn’t up to the mark. Sometimes things don't go as planned, and delays happen. They occur rarely and usually are caused by factors that are outside of our control. As for the delay in delivery, I can see that we've warned you about possible shipping delay in the email communication. We are sorry about this delay and really hope for your understanding, because shipping delay this is something that every online store faces no matter how hard they try, unfortunately. We’ll get back to you shortly with the updated status of your delivery, as we promised.

I also can see that the issue has been already resolved with you directly. I hope that you'll be able to use your personal 20% discount in the nearest future.

With Love,
MARIEMUR

Rated 5 out of 5 stars

I really love the quality of the…

I really love the quality of the leather of my mariemur harness. The level of detail with also the name of the brand on the buckles looks great. I also would like to make a compliment to the customer service, they solved the issue of sending the wrong size in a perfect matter.

29 September 2022
Unprompted review
MARIEMUR logo

Reply from MARIEMUR

Dear Joyce,

Thank you so much for taking the time to leave us this amazing review. You made our day!

With Love,
MARIEMUR

Rated 1 out of 5 stars

scam-level experience

Possibly the worst customer experience I ever had online.
Placed an expensive order, after one week of dead silence, I get back to the customer service which apologizes (they are actually quite good at apologies and hocus pocus about love and beauty) and provides a new timeframe for shipping the order. After another week of silence I communicate my wish to cancel the order, to which they ask for another couple days of extra time to fix the issue, which I collaboratively agree to. Once again they disappear. I canceled the order - hope I get my money back at some point but hopes are not high. The brand so far acted like your typical online scam site.

20 September 2022
Unprompted review
MARIEMUR logo

Reply from MARIEMUR

Dear Hal,

I wanted to thank you for sharing your thoughts and feedback with us. I’m disappointed to hear that you were treated in a way that was less than you deserve. We were in the process of making some major changes inside of our company. Since we're Ukrainian Brand, we had to rebuild our usual production and logistics processes, however, with these changes, the delivery window is much shorter now. Still, the reason you've been waiting for your order longer than expected is that our operational changes caused a delay for the small batch of orders, but the issue is fully rectified by now.

We dropped the ball completely here. I totally understand if you’re angry and simply looking for refund. Rest assured, the refund will be processed upon your request. Could you please contact us at care@mariemur.com and specify your order number, so that we will take care of this situation if it's still not resolved?

With Love,
MARIEMUR

Rated 4 out of 5 stars

Simple and easy to use but it lacks something...

I love Mariemur's site because it's easy to use and intuitive. My only problem is that sometimes I just want to buy one part of a leather set and I can't find it on the various options, but only by using the search bar. The same goes for the colours of an item in particular.
Overall it's great and it's one of my favourite e-commerce sites to navigate on, but there's this tiny tiny thing that I think it needs to be adjusted for users who, unlike me, don't know how to navigate the internet or are new to the site and just want to find that item that they saw elsewhere! It was kinda frustrating at first, to be honest!

29 August 2022
MARIEMUR logo

Reply from MARIEMUR

Dear Carlotta,

We’re grateful that you took the time to leave us a review.

Your feedback will definitely be shared with our technical department in order to make these changes.

With Love,
MARIEMUR

Rated 5 out of 5 stars

Red Leather Poppy Garters set is STUNNING!

I’ve purchased several lingerie items from MarieMur, and I can’t say enough about the high quality lingerie this company produces. In all the best ways, MarieMur’s pieces are the hottest piece lingerie drawer! The quality is outstanding, and each piece is gorgeous and can also be worn all day. I need some support in a 36D/38C bust. The 3 bras I’ve purchased are not only beautiful they’re also comfy. The 1 time I had an issue with an item, the customer service and ease of the exchange is also notable in terms of helpfulness and quick, appropriate response time to correct the issue to my 100% satisfaction. All of this said, my most recent purchase of the Poppy red leather garter set just blows every other company out of the water. It’s simply GORGEOUS! It’s the highest quality I have ever seen. The leather is soft, the hardware is solid and beautiful and it’s just a treat to wear! It’s just stunning, my man’s jaw is still on the floor, and just the expression on his face made the investment completely worth every penny! I couldn’t be more pleased with every single aspect of the purchasing process, customer service, and stunning products. I’m so excited to purchase more leather pieces and lingerie sets from this company and add to my growing collection of gorgeous lingerie from MarieMur!

24 August 2022
Unprompted review
MARIEMUR logo

Reply from MARIEMUR

Dear Mary,

We have always wanted to provide the best possible service to every customer who finds out about MARIEMUR.

Your kind words encourage us to continue doing our best to make sure the customer's experience is a memorable one ❤️

With Love,
MARIEMUR

Rated 5 out of 5 stars

Love how they make me feel

I have only recently discovered the MM products and fell in love instantly with them. What I mostly like about MM sets, besides the quality and the care for details, is how they make me feel when I wear them.
Sexy and never vulgar, more "powerful" and self confident.
I feel more special to myself when I have them on.

8 August 2022
Unprompted review
MARIEMUR logo

Reply from MARIEMUR

Hi Rachel,

We are incredibly grateful that you took the time out to leave us a 5-Star review. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you.

With Love,
MARIEMUR

Rated 5 out of 5 stars

High end brand with high end customer…

High end brand with high end customer service!
I received a reply to my order query very quickly. They sorted all issues I had with the order I had placed, and reassured me my order was on its way!
It arrived this morning and is absolutely beautiful.

3 August 2022
Unprompted review
MARIEMUR logo

Reply from MARIEMUR

Dear Holy,

We're grateful for your feedback. It's our pleasure to provide the best possible service to our guests, and we're glad that this commitment was reflected in your visit.

Looking forward to seeing you back ♡

With Love,
MARIEMUR

Rated 5 out of 5 stars

My wife and I had a little issue where…

My wife and I had a little issue where we didn't quite understand how the harness was supposed to be buckled. I reached out to the "Mariemur Happiness Team" and they responded within 24 hours with a video of how to wear the harness and top. They want you to have a good experience and it shows.
The quality of the custom product is outstanding, and the leather is top notch.
I have purchased from them twice and will do so again. A great vendor!

2 August 2022
Unprompted review
MARIEMUR logo

Reply from MARIEMUR

Dear Michael,

We're so happy to hear you had a great experience at MARIEMUR. Our team will be happy to hear that their hard work has paid off!

Thanks again, and we hope to serve you again soon.


With Love,
MARIEMUR

Rated 5 out of 5 stars

high end quality leather - for leather lovers

I purchased a choker and a harness. The leather quality and the finishings are amazing. A great product that balances price and quality.
I recommend you to buy real leather products over fake or vegan leather, because they simply last much longer, in a long run, more sustainable as well!

I also had a little problem with the stock of 1 item, but the customer service was very handy and helpful! They always tried to answer to my questions and find a solution. Thanks! I will purchase again! Next time maybe a whole set :)

29 July 2022
Unprompted review
MARIEMUR logo

Reply from MARIEMUR

Dear Adri,

We appreciate the fantastic review and are glad we could be of service. Our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right!

If you have any further needs or questions, please reach out.

With Love,
MARIEMUR

Rated 5 out of 5 stars

Quick shipping and amazing quality…

Quick shipping and amazing quality products, couldn't have asked for a better experience. I definitely plan to shop with MARIEMUR again in the future :) 10/10 Reccomend

23 July 2022
Unprompted review
MARIEMUR logo

Reply from MARIEMUR

Dear Grace,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

With Love,
MARIEMUR

Rated 5 out of 5 stars

I love ordering from Marie Mur

I love ordering from Marie Mur. The quality is always exceptional, and the packaging makes the item seem all the more special. The leather items are crafted thoughtfully and are very comfortable. They are sturdy and will definitely last. Most important, everything I order makes me feel sexy when I wear it.

23 July 2022
Unprompted review
MARIEMUR logo

Reply from MARIEMUR

Dear Malina,

Thanks for your honest feedback.

We truly appreciate all your kind words and can't wait to roll out our new collection soon ❤️

With Love,
MARIEMUR

Rated 5 out of 5 stars

Very satisfied with my order and…

Very satisfied with my order and delivery. My order arrived safe and sound, and right on time.

7 July 2022
Unprompted review
MARIEMUR logo

Reply from MARIEMUR

Hi there,

We are so grateful for your kind words. Thanks for sharing your review with us and the community, as it reaffirms the hard work we put in every day.

Looking forward to seeing you again.



With Love,
MARIEMUR

Rated 5 out of 5 stars

I purchased bodysuit there

I purchased bodysuit there. Then, after my lady tested it out, she absolutely fell in love with their style and we decided to buy lingerie and leather sets to upgrade her look. All of the products fit perfectly, are a good quality and priced right.

7 July 2022
Unprompted review
MARIEMUR logo

Reply from MARIEMUR

Dear Abid Nama,


We’re happy that you’re happy, and we’re looking forward to your next visit.

Hurry back!


With Love,
MARIEMUR ❤️

Rated 5 out of 5 stars

love the quality of lingerie!

16 June 2022
Unprompted review
MARIEMUR logo

Reply from MARIEMUR

Hi Anna,

We appreacite your feedback! It means a lot to us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

With Love,
MARIEMUR

Rated 5 out of 5 stars

10/10

Saw this red harness on a video and we decided to buy one for ourselves. My woman looks so incredibly sexy in this and it brings out her more adventurous side which I absolutely love! Couldn’t be happier with the quality and craftsmanship.

16 June 2022
Unprompted review
MARIEMUR logo

Reply from MARIEMUR

Hi RJ,

We absolutely happy that our products bring something new and romantic into your relationship! We are greateful for the feedback. We will be glad to see you as a returning customer.

With Love,
MARIEMUR

Rated 5 out of 5 stars

Perfect quality. I'm in love with my MARILYN LEATHER HARNESS

The quality is amazing. The fit is perfect and the look also. Looks great in mix with casual style. Love Love Love. P.S. Looking forward to the new collection))

6 June 2022
Unprompted review
MARIEMUR logo

Reply from MARIEMUR

Hi Antonina,

Thank you for taking the time to leave us your kind review. We are delighted to hear that you are happy with our products and we hope to welcome you back again soon!

With Love,
MARIEMUR

Rated 5 out of 5 stars

My goodness… IN LOVE with my Stella…

My goodness… IN LOVE with my Stella Panties and Vanessa Bra 😍 Super sexy. The Mariemur Happiness Team guided me online with sizing, and it’s perfect. Definitely going to shop here again 🥰

3 June 2022
Unprompted review
MARIEMUR logo

Reply from MARIEMUR

Dear Lily,

We are incredibly grateful that you took the time out to leave us a 5-Star review. Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you.

With Love,
MARIEMUR

Rated 5 out of 5 stars

Sexy and Functional

I was super happy with the harness I received! Very high quality materials. The fit is really adjustable to any body. And the cuffs add a lot of fun, there are so many options for bondage. A very worthwhile purchase!

1 June 2022
Unprompted review
MARIEMUR logo

Reply from MARIEMUR

Hi Annie,

We’re delighted to hear about your recent experience with us and we’re so pleased that you recommend our products. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

With Love,
MARIEMUR

Rated 5 out of 5 stars

The best lingerie I have are all from…

The best lingerie I have are all from Mariemur. I always return to them when I want to gift myself high quality items...

31 May 2022
Unprompted review
MARIEMUR logo

Reply from MARIEMUR

Hi Serena,

Just wanted to let you know how much your review means to us here at MARIEMUR. We do all we can to provide our customers with the best products, and it always makes our day when a customer appreciates it.

Have an amazing day!

With Love,
MAIRIEMUR

Rated 5 out of 5 stars

The best company ever

The best company ever. I love the style and the return process is super easy. Support team is very responsive.

25 May 2022
Unprompted review
MARIEMUR logo

Reply from MARIEMUR

Hey Hana,

Thank you. You don’t know how much your fantastic feedback means to us here at MARIEMUR!

Hope to serve you again soon 😊

With Love,
MARIEMUR

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