Marielle Stokkelaar 

If I could, I would give them a zero. They are total scammers. I ordered a dress that turned out to be way too big; when I wanted to return it, the manager suggested exchanging it for another dress but required me to pay for shipping it to their warehouse myself. The second dress turned out to be even worse than the first. I decided to return it and paid for shipping again; they received it, but for a whole month, they kept stringing me along with promises to refund the money. After waiting a month, I contacted PayPal, and they helped me get my money back. This company is a scam!

The dress, delivered in a cheap plastic bag, looks like it was constructed in a factory. Cheap buttons, poor pattern. Substandard fabric. Sizing incorrect. The return process follows the Chinese model; we will make it as difficult as possible to comply. Offer you a discount on another item. Ignore the request for days. Give you a form to fill out and insist it be returned within 48 hours so you pay for expedited shipping to an address in Georgia. I give them one star for the US address only because there’s no option for fewer stars.

Dreadful customer service… still waiting for a refund as they say my parcel hasn’t arrived despite tracking confirms that it was delivered
Don’t buy here!!!

This compony is no good they took my money wen I den get the dress

Same experience with other victims here. Unlucky for them, I recorded the whole experience upon receiving the package, to the point of sealing in front of the UPS& handing off.

Got pingponged via email the same way, how they didn't receive the item etc.
Never got my money back, I just disputed them along with the expedited shipping cost to my credit card today with full details provided.

The clothing material was atrocious.

Highly recommend against exchanging to another item or taking their 20% offer. Keep every conversation with them documented, fully photograph/videograph items&tracking as evidence. Save your time and just dispute to your credit card company. With those cases built up, this clothing store will end up getting chargeback fees from credit card companies. Credit companies will also notice that this store has a high risk rating, and will increase the processing fees as well.

I ordered a beautiful dress a 3months ago. The Ordering/Delivery process was ok, but unfortunately the dress (one size) was way too large for me so there was no other possibility then to return the dress and to get a refund. There was no standard return procedure and you HAD to contact Customer service to request a return (which is already very strange). The lady asked me if I didn’t want to keep the dress, “make something else out of it (!??) and get a 20% refund”, which of course I declined as I wanted a full refund of 360euro. I completed the necessairy document (strange procedure) and returned the dress with registered post (luckily - but which cost me again more euro’s). After 1,5weeks I contacted them again, as I did not hear anything back from them on any refund, what the status was? They had to look in the Werehouse where my package would be as they could not found it (although I sent het the proof of delivery!). One week later I had to write her again, where I got the reply they could not find it but she would refund me. 2 weeks later, I still do not have any refund on my bankaccount! Now I have sent a final notice and I will take my case to VISA and open a case to the dutch official instances seeing the amount of return complaints here in Trustpilot (Unfortunately I saw them too late!). We are not talking about dresses of <100 euro here.. This is a total scam…

I needed to return a dress and did so. The dress was in perfect condition, tags on and in the original tissue and box. I sent it priority and have confirmation that it was delivered. It has been 3 months and I still have not received my refund! I have written several times.

As a UK customer Marielle Stokkelaar have been a nightmare to deal with. Firstly despite paying for expedited delivery they only notified me that the 2 dresses were out of stock after a week of me chasing them. They did offer a 30% discount but it was never applied. When the dresses were eventually shipped I was then hit with a 30% surcharge for duties and VAT - at no point in the purchase flow did the retailer notify me of this huge charge! They have contravened UK consumer laws. I have demanded a full refund and given them 48 hours to respond. If no response I will instigate chargeback via my credit company on the grounds of non‑delivery and undisclosed charges.
UK residents be warned this retailer is not set up to deal with us!

Very disappointing experience, never again !!!
I rarely leave negative reviews, but this experience deserves one.... 4 weeks after my order, I have no news about my order !
I ordered a "premiuù" dress and expected the level of service that should come with a premium-priced product. Instead, I have experienced repeated delays, a complete lack of proactive communication, and constant uncertainty about when my order will actually arrive.
The most frustrating part is that I was not informed about the production issues until I contacted customer service myself. Had I not reached out, I would have been left with no information at all. Even after several exchanges, I still have no firm delivery date…. only vague estimates that keep being pushed back.
While customer service (AI agents ?!) replies to emails, they have been unable to provide a firm delivery commitment. Offering an alternative dress does not resolve the issue when the original order has already been paid for and repeatedly delayed.
At this point, I feel more like I am chasing information than receiving service.
4 weeks after my order, I have no news about my order.
I would strongly advise potential customers to think twice before ordering.
My experience has been stressful, frustrating, and far below the standard I expected.

Purchased the beautiful ‘Skirt Zoe quilted navy’ & it really is beautiful. Exactly as the picture shows. I can not wait to wear it. It’s too heavy for summer but looks amazing with boots. I wish they sold the jacket too (as shown on the model) as trying to get the right navy to match the skirt is proving tricky.

The negative (which is why I have 4 stars) is I bought this item for delivery to the uk. I was charged postage & shipping insurance (£25) as well as £94 customs & duties…so this skirt was very expense all in all.
Their small print isn’t overly transparent regarding these extra costs. Based on that I’ll not purchase again.

I ordered a dress for the first time and was absolutely delighted with the quality, fit and detailing. I wore it to a charity lunch and have never received so many compliments from woman of all ages. I loved it so much I have orederd the pink version for a wedding in August. Re customer service I was faced with a bill for duty I wasn't expecting and when I told the company they reimbursed me. Great service all round.

I first ordered two dresses from the Uk and then had issues with extra charges from Uk customs. I wrote to customer service and they responded immediately and took care of my problem. I was very pleased with the quality of both dresses and have received many complements. I ordered another two dresses and again customer service was excellent as I needed it expedited. They were in contact with me every step of the way. Would highly recommend both for quality of dresses- now have 4- and customer service. Thanks Alison Wacker

I recieved the phoebe red dress, whist it is described as one size fits all it looked too big and was very unflattering on me further the red in the dress was a rust colour and did not look as vibrant as on the advertising and marketing. I immediately requested a returns form, the replied offering a 20% reduction and to replace it with something else from their website, i immediately replied that i just wanted a refund, several emails later they finally emailed me a returns form which i returned immedately. I contacted them after 2 weeks as here was no correspondance .eventually they responded " as our warehouse is quite large we have not beem able to find your package yet" after several more emails they reported that " the tracking has arrived but we dont see it back in stock " i have reported it to paypal to recover my refund as i was concerned after looking at other trust pilot reviews that many have had similar experiences and issues with refunds and not receiving them. I will not be buying anything further from this company and will continue to pursue to get my full refund back.
Ann

Do not buy from this unscrupulous company. If it was not for American Express who took over my case and dealt with them directly, I would probably still be chasing my 400 pound refund! You have been warned!

I am really concerned about this company. I ordered a dress which cost £249.99. I had read the returns policy and felt comfortable making a purchase. Yesterday I receive a message from DHL informing me I needed to make an additional payment for taxes and administration. £84.05 was the charge. I have now paid 330.00 for a dress . They have said it’s in their FAQ section - it needs to be made clear at the time of placing the order there will be taxes charged. And, now having read feedback it seems they are not great at processing refunds! Oh boy - don’t bother - if you want to pay a premium price stay within the UK.

I am very happy with this brand. The fact that I ordered 4 dresses in one month speaks for itself... The only thing I would add is a bigger belt so I could tie it twice, because that way it looks more elegant. I weigh 58 kilos, and I can't tie it twice around my waist. Martina.

I received my item very quickly, however the model must be over 6ft so for an over size fits all dress it was HUGE. I’m 5ft1 so it completely drowned me. I contacted them to ask for a return form, they tried to persuade me to exchange which I didn’t want to eventually I got the return form. Printed and returned the item untouched, in perfect condition in the box it arrived in on 9th June. It arrived in the 10th June and I still haven’t had a refund. Everytime I email I get some generic reply about checking with the warehouse and nothing happens. DO NOT DEAL WITH THIS COMPANY!!!!!

I ordered two dresses in early May for my daughter’s graduation. The items were quickly shipped but I found them unflattering. I requested a return. A discount exchange was offered. I accepted and promptly shipped the items back. I followed up several times hoping for a quick exchange so I could have the item before the event. They claimed they couldn’t find the box despite a tracking receipt. Eventually they agreed to a refund. This was only partially issued after a credit card dispute.

I ordered a dress that looked cute on Instagram. When it arrived, it was clear that the fabric was very cheap, and the item's construction was even cheaper! I immediately asked for a return address, and they tried to steer me towards finding something else on their site. I insisted on returning and sent it to the provided address. When I checked back, they said they had not received it, but the tracking number showed they had. I have been checking back by email weekly for my refund, and after 2 months, have not received it. Lots of excuses are given about how busy they are, etc.

The dress is really nice ; great material and fit . The shipping as stated and very helpful concierge