Maqio  Reviews 

1,655
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online store is easy to navigate, offering a wonderful selection of toys and gifts at very competitive prices. People also deeply appreciate the remarkably fast delivery service, noting that purchases consistently arrive securely packaged and in pristine condition. However, some customers also noted frustrations regarding delivery services when parcels went astray or were left unattended by couriers in public areas. A few reviewers were additionally dissatisfied with shipping delays and experienced communication hurdles when trying to resolve issues regarding missing or problematic items.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting that items arrived... See more

Product

Reviewers highlight positive aspects of product quality and affordability, frequently mentioning that items... See more

Price

Reviewers mention positive feedback about price, expressing high satisfaction with competitive costs, great... See more

Order

Customers had positive experiences with order, highlighting a straightforward process and quick dispatch... See more

Service

People report positive experiences with service, highlighting fast delivery, great value, and a smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am always hesitant about buying from a company I have had no prior dealings with. I do research… I ordered several items for my grandsons Christmas gifts. I am housebound, so I cannot wander... See more

Company replied

Rated 5 out of 5 stars

Don't usually do reviews on here - but I do check here before I buy from a website I've not used before - but felt like I should after my concerns after reading the reviews on here - had to order he... See more

Company replied

Rated 5 out of 5 stars

I’d give Maqio more than 5 stars if I could! I needed a bulk order of individual toys for my son’s birthday party bags and was worried about getting a lot of duplicates since the items are usually... See more

Company replied

Rated 5 out of 5 stars

Perfect for buying Christmas gifts. I bought two Barbie dolls as a gift for less than most stores. Arrived very quickly and well-packaged. Would definitely recommend and will certainly make future pur... See more

Company replied


Company details

  1. Toy Store

Written by the company

The Maqio journey began in 2010 when we began selling online. In 2011, we opened our first shop in Buxton, where business flourished, but we knew to provide convenient online selling was the most logical way for Maqio to grow. Combining our experience of merchandising our toy shop and selling online, we expanded our sales rapidly on various platforms worldwide. We focussed on making our systems more efficient while continuing to provide outstanding customer service, with our ambition to become the leading destination for buying toys. Within a year our online sales exceeded twenty times the turnover of the shop and so we decided to close that side of the business. Werented warehouse space, with the dream of owning our own location. Multiple moves later,we purchaseda 47,000 sq. ft warehouse with plans to expand further. Theconsistent growth and development of the company didn’t go unnoticed by the industry, and we were nominated at the 2018 Greater Manchester Ward Hadaway 50 Fastest Growing Companies Awards. Maqio Ltd placed in the top three for the Fastest Growing Companies in Greater Manchester Small Business category. As a premier toy seller, our collection of premium and best-selling toys and games are offered at competitive prices. Our team works hard to ensure our stock reflects the latest trends and can meet customer demand; weare in constant contact with our suppliers to secure the best possible prices, and pass on the savings to our valued customers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 92% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,655)

204 reviews in the last 12 months

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Rated 5 out of 5 stars

Delivered within 2 days

Delivered within 2 days. Packaged well. Great product. Highly recommend

11 February 2026
Unprompted review
Maqio  logo

Reply from Maqio

Great to hear Sarah 😄 thank you for shopping with Maqio Toys ✨🎁😀

Rated 5 out of 5 stars

Phenomenal Service from Maqio!

I’d give Maqio more than 5 stars if I could! I needed a bulk order of individual toys for my son’s birthday party bags and was worried about getting a lot of duplicates since the items are usually picked at random.

I reached out to customer service to see if they could help, and they were brilliant — super quick to reply and very helpful. Even though they couldn't guarantee variety, they went out of their way to notify the warehouse for me.

Not only did my order arrive faster than expected, but they managed to pack the items with zero repeats! I’d never shopped with Maqio before, but after such a positive experience, they are officially my go-to for toys. Highly recommended!

6 February 2026
Unprompted review
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Reply from Maqio

Great news Anna 😃 we are so pleased to hear that you are happy with our products and service 😊 Thank you for shopping with us ❤

Rated 5 out of 5 stars

Quick despatch

Quick despatch. Well packaged and a good price. Thanks

18 January 2026
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Reply from Maqio

Great to hear, Marc! 😃 Thank you for shopping with Maqio Toys 🚚🎁✨

Rated 5 out of 5 stars

Small order, delivered quickly

I ordered a couple of A4 landscape display wallets and was delighted with the quality, price and speed of delivery. Ordered very late on a Friday and delivered the following Wednesday, far more quickly and cheaply than any other supplier. Many thanks!

28 January 2026
Unprompted review
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Reply from Maqio

Thanks Peter 😃 it's so good to hear that you are happy with our products and service ✨

Rated 5 out of 5 stars

Delivered quickly

Delivered quickly. Couldn’t get the toy I was after anywhere else. So was really pleased to find it on Maqio for a good price.

23 January 2026
Unprompted review
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Reply from Maqio

Great news, Jessica 😀 thank you for your review ❤

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, kept up to date with dispatch details ect. Bought the Maginex bad guys from Batman, very reasonable price compared to some places, packaged very well

21 January 2026
Unprompted review
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Reply from Maqio

Great to hear Angela 😃 thank you for shopping with us 🎁✨💞

Rated 5 out of 5 stars

Great price

Great price. Customer Service excellent. Delivery on time.

22 January 2026
Unprompted review
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Reply from Maqio

Thanks Shirley ❤ enjoy your items 😀

Rated 1 out of 5 stars

Delivered to wrong address.

I ordered a baby mobile for our crib on 18th January on express delivery, I had no delivery by 22nd January so I contacted their customer service who told me my item had been delivered by Yodel on the 21st January and sent me proof of delivery... The property in the picture was not mine and even though I provided photos clearly showing my drive doesn't look like the one pictured by Yodel. I feel am being made to jump through hoops over a £25 item and have even had to sign a declaration to say I hadn't received the item.. it's now the 24th and I'm no closer to having this resolved. Honestly if you can buy your products elsewhere.. this is my first experience with Maqio.. and I would advise anyone to stay clear of them.

24 January 2026
Unprompted review
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Reply from Maqio

Hi Ricki, sorry to hear about your experience. Once parcels leave our warehouse, they are handled by our third-party couriers. I can see we are currently looking into this for you and will resolve it as soon as possible.

Rated 5 out of 5 stars

Good price

Good price, arrived quickly and was well packaged. Can’t ask for anything more.

23 January 2026
Unprompted review
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Reply from Maqio

Great news, Sue ✨ thank you for shopping with Maqio Toys 🎁✨💞

Rated 5 out of 5 stars

Unexpected purchase joy

A last minute google to purchase an item for Christmas brought me to this site. Everything went smoothly. Item ordered easily, and delivered in time. I’ll be back of my own accord next time.

20 December 2025
Unprompted review
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Reply from Maqio

Great to hear, Denise 😃 thank you for shopping with us 🎁

Rated 1 out of 5 stars

Cant stick to consumer law Avoid!

Sent a toy that dosnt work. No noise when pressing button, child dissapointed thinking this happens not a big deal i informed and said id like a replacement. Maqio decided to state I needed to go and buy new batteries as its not faulty… these are weird little cirlce batteries so not even any i have to hand at all… to n fro where i said i refuse and them saying they refuse then to accept it as faulty. I have no done a chargeback as consumer law doesnt dictate its my job to buy stuff for their faulty product (they refused to send batteries for it when i suggested this too)
Used maqio a few times and thought they were good but this is just a testimate of a company when you have an issue and they cant obide by consumer law so, avoid!

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Super fast postage

Super fast postage. Packaged well. Very happy

18 December 2025
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Reply from Maqio

Great news Vaila 😄 thank you for shopping with Maqio Toys ✨

Rated 5 out of 5 stars

Great service from when I placed my…

Great service from when I placed my order . I managed to contact customer services very easily & they were very friendly . My order turned up when they said it would & was packaged very well . Thank you , I will definitely be ordering again soon .

15 December 2025
Unprompted review
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Reply from Maqio

Great to hear, Stephen 😃 we are so pleased to hear that you are happy with our service. Thank you for shopping with us ✨

Rated 4 out of 5 stars

Reliable Seller

Fast shipping and delivery. A variety of toys.

27 December 2025
Unprompted review
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Reply from Maqio

Great to hear, Lou ❤ thank you for shopping with us 😄

Rated 5 out of 5 stars

Great service

Great price, extremely fast express delivery in time for Christmas and exactly what I ordered. Will 100% use again.

23 December 2025
Unprompted review
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Reply from Maqio

Thanks Rhys. We are so pleased to hear that you are happy with our service. Thank you for shopping with us ❤

Rated 5 out of 5 stars

Maqio has been a great supplier for our…

Maqio has been a great supplier for our business. Orders are handled efficiently, arrive on time, and are always accurate. We’ve never had a problem, and customer service has been straightforward and responsive when needed. Overall, a dependable company that does exactly what it promises. Happy to single out Stacy for her continued support too.

5 December 2025
Unprompted review
Maqio  logo

Reply from Maqio

Great to hear! 😃 Thank you for your continued support and fantastic review. I will pass your comments on to Stacy ❤

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