Maple Ridge Armoury / Victory Ridge Sports Reviews 149

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I’ve only recently conducted business with a purchase of a bolt action rifle. I had made a mistake with the online order, I’d forgotten to ask for delivery since I live 6+ hours drive away. I calle... See more

Rated 5 out of 5 stars

After talking with Ryan, the owner, I definitely will do most of my business this guy. Not just myself, but some of my firefighters Brothers. Maple Ridge offers first responder discount. This is ext... See more

Rated 5 out of 5 stars

Excellent customer service. Had issues with my take down pin detent pins fitting into a MRA renegade kit. I called and without hesitation they sent me two of their pins. Once assembled, had issues wit... See more

Company replied

Rated 5 out of 5 stars

I ordered the wrong part but didn't realize it until it arrived. I reached out to Marcus at MRA and let him know about my mistake. He was kind enough to ship the correct part out and even covered the... See more

Company details

  1. Gun Shop
  2. Hunting and Fishing Store
  3. Hunting Store

Written by the company

Victory Ridge Sports is a premier Canadian hunting and sporting outfitter located in Barrie, Ontario. Our team is composed of dedicated, passionate professionals who are committed to providing exceptional service to our customers. We not only stock top quality products from many excellent brands, we also manufacture premium firearms and related performance parts right here in Ontario under our house brand, Maple Ridge Armoury. At Victory Ridge Sports, we take pride in our work and in the products we produce and carry in our retail stores and eCommerce sites.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

149 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I’ve only recently conducted business…

I’ve only recently conducted business with a purchase of a bolt action rifle. I had made a mistake with the online order, I’d forgotten to ask for delivery since I live 6+ hours drive away. I called the following day and they took care of my little blunder with no issues.
I have a concern after reading an experience a previous customer had. Their review was not written in any good light. I honestly cannot imagine how the alleged incident happened or even if it’s factual and not just an upset customer. It just caused me to think… maybe that’s my problem ☺️

I’m very excited to receive my new firearm, the cheaper ammunition is a plus, but, the fact that BCL is a Canadian company was a major factor. MRA had the exact firearm I wanted I placed my order and I’m very happy.

12 September 2023
Unprompted review
Rated 1 out of 5 stars

Worst customer service and experience ever

Purchased a firearm June/22 online made a follow up phone call with sales representative immediately following. Reassured me transfer went through and they we would be forwarding reference # asap. 5 months of unresponsive emails and call backs on status of order. Anytime i spoke to a sales rep they had an excuse to blame the CFO and tell me they couldnt help and only Brett Harvey was able to deal with my order. I contacted the CFO and they tell me there was no reason to stop a transfer. Finally get a hold of Brett Oct/22 and he finally admits the reasoning there was no response is he sold the firearm in store after I had already purchased it. Held onto $900 for 5 months only miss the entire window before the handgun freeze took place. The absolute worst customer experience I have ever dealt with was lied to right from the start and completely ignored when trying to get answers. Avoid this terrible business if you value your money and time.

20 June 2022
Unprompted review
Rated 1 out of 5 stars

This company will lie to you, be aware !

Ordered a rifle on a presale, paid full amount on Jan 25/2023 was told they would be in week after week and they even tried to blame it on the gun manufacturer for the delay. I phone the gun manufacturer they said there was no issue ! When I brought this up he offered a refund but still to receive it going on 3 weeks later. Put it through Mastercard fraud dept and its March 2 2023. Be very weary of the owner Ryan Joyner, just sayin !

10 February 2023
Unprompted review
Rated 5 out of 5 stars

Consistent great customer service

Just like every purchase I've made with MRA/VRS, my order was processed and shipped immediately. I've never had an issue with this company and will continue to prioritize my purchases with with them. My only "wish" is that Purolator would become a shipping option with them, as UPS does not deliver dangerous goods to my address.

7 April 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look