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Maple Parking  Reviews 18,646

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 4,802 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and pleasant staff, efficient booking process, and convenient locations. Many appreciate the smooth user experience, noting quick transfers and cars ready upon return, often mentioning the benefit of being outside ULEZ zones. However, some customers reported issues with shuttle bus frequency, particularly late at night, and occasional difficulties with directions to the car park. A small number of people also mentioned concerns about their car keys being kept and, in one severe instance, experienced extremely unhelpful staff, difficulties in obtaining information about vehicle location, and a lack of professionalism during a challenging situation involving a flooded compound.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praised the quick, simple, and efficient... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Many customers... See more

Location

Reviewers highlight positive aspects of location. Many customers appreciate the convenience of parking close... See more

Booking process

Customers consistently note positive experiences with the booking process. Reviewers frequently describe it... See more

User experience

Users describe positive interactions with user experience. Many customers found the service easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect from start to finish. We had a very early morning departure and a late evening return. Clear instructions where to drop the car with staff at their desk. Collection wait time was minimal... See more

Company replied

Rated 5 out of 5 stars

Great service as usual. 5 minute wait for bus to terminal when dropping car off and 2 minute wait on return. Maybe a bit of luck involved but not going to knock it! Staff pleasant and helpful. Excelle... See more

Company replied

Rated 5 out of 5 stars

Switched to Maple for regular airport parking last year. Have always been satisfied. All staff polite, never had long to wait - and just tried the T5 offsite parking which worked well and not much l... See more

Company replied

Rated 5 out of 5 stars

Upon arriving at Maple parking we recieved the warmest of greetings. The lady at reception and the bus drivers were so friendly. We had to come back to get a bag that we had left in the car and the st... See more

Company replied


Company details

  1. Parking Lot
  2. Airport Shuttle Service
  3. International Airport
  4. Valet Parking Service

Written by the company

Trusted UK Airport Parking Services At Maple Parking, we specialise in providing safe, reliable, and affordable airport parking services across the UK. With over 33 years of experience in the industry, we are one of the UK’s leading airport parking providers, serving millions of satisfied travellers at major UK airports including Heathrow, Gatwick, Stansted, Birmingham, Luton & Manchester. We offer a choice of airport parking options ideal for every traveller — from Meet and Greet to Park and Ride services. Our popular Meet and Greet airport parking is designed for convenience and peace of mind, allowing customers to drive straight to the terminal where a fully insured driver will collect their vehicle and park it securely in one of our approved car parks. All of our car parks are secure, monitored 24/7, and operated by a professional team committed to providing exceptional service. Whether you’re travelling for business or leisure, Maple Parking offers competitive prices, easy online booking, and excellent customer service. With thousands of verified reviews and a loyal customer base, we’ve built a strong reputation for trusted and efficient airport parking solutions. Visit www.mapleparking.co.uk to compare prices, check availability, and book your airport parking in minutes. For stress-free travel and secure parking, choose Maple Parking your trusted partner in UK airport parking.

Become a member now and save 10% on your first booking

Written by the company

Save 10% when you book direct for the first time.
Create a membership account with us now and receive 10% off your first booking with us. Once you've made your first booking you'll receive 15% discount for subsequent Direct Bookings* Our loyalty rewards frequent flyers – the more you book, the more you save. *Membership discounts apply to direct bookings only made on www.mapleparking.co.uk and will only be applied when you are logged in to your member account whilst booking.

Maple Parking Price Match Guarantee

“Always book with us direct for our best prices and to qualify for our loyalty discounts.”

“Always book with us direct for our best prices and to qualify for our loyalty discounts.”
We are so confident that we won’t be beaten on price we’ve introduced our Price Match Guarantee. Read more here: https://www.mapleparking.co.uk/price-match-guarantee/

Contact info

Promotion box for Maple Parking

Maple Parking - Airport Car Parking

At Gatwick, Heathrow, Manchester, Stansted, Luton & Birmingham.

4.6

Excellent

TrustScore 4.5 out of 5

19K reviews

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Rated 5 out of 5 stars

First time using Maple.Have used others…

First time using Maple.Have used others but what a difference Maple was. There was plenty of signage,room to park to drop off, booking the car in simple quick and easy. The collection even easier show your ticket told exactly where the car was and it was even near the exit ready to go
Intend to use again in three weeks time

16 May 2026
Maple Parking  logo

Reply from Maple Parking

We're so pleased to hear about your excellent first experience with our services, from drop-off to collection. We appreciate your positive feedback and look forward to welcoming you back soon!

Maple Parking

Rated 5 out of 5 stars

Maple Parking is the best I've used

Have used Maple Parking on several occasions and they are now the only operator I would use. They have clear instructions, reasonable prices, great location opposite of the airport and I feel comfortable leaving my car with them. I needed to change my booking details for the most recent trip and it was quick and easy to do.

2 May 2026
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Reply from Maple Parking

We're happy to hear we're your preferred operator! It's great you find our instructions clear, prices reasonable, and location convenient. We're also glad the booking change process was quick and easy for you. Thank you for your continued trust.

Maple Parking

Rated 4 out of 5 stars

Always room for improvements

Always room for improvements! However always the best out there....

9 May 2026
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Reply from Maple Parking

We appreciate your kind words and are always striving for improvement. Thank you for your feedback.

Maple Parking

Rated 5 out of 5 stars

Fab service.

Fab service.
Reliable and Convenient.
( don’t think I should be telling people ;)

16 May 2026
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Reply from Maple Parking

We are so glad you found our service reliable and convenient! Thank you for your wonderful feedback.

Maple Parking

Rated 5 out of 5 stars

Very good experience with instructions

Very good experience with instructions, drop off and pick up.

The T5 was just 5 minutes away so worked out very well. The prices are comparable to taxi but convenience of having your car is worth the extra charge.
If only prices could be more sensible would reconsider.

16 May 2026
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Reply from Maple Parking

We're so glad to hear you had a very good experience with our instructions, drop-off, and pick-up, and that the T5 location worked well for you. We appreciate your feedback regarding pricing and will certainly consider it.

Maple Parking

Rated 3 out of 5 stars

Very good service

Very good service, efficient and car was ready for us when we arrived at the car park, the only downside is the car smells like he's been parked in a farmyard and under trees,as it is covered in pollen and tree sap.

16 May 2026
Unprompted review
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Reply from Maple Parking

Thank you for your feedback. We’re pleased to hear you found the service efficient and that your vehicle was ready for collection upon your return.

We would like to clarify that we do not park vehicles in farmyards. Vehicles are stored in secure open-air compounds, and unfortunately at this time of year pollen, tree sap, and other environmental factors from nearby trees and plants can affect vehicles parked outdoors. This is something that is unfortunately impossible to completely prevent in open-air parking facilities.

We do appreciate your comments and are glad that overall you were happy with the service provided.

Maple Parking

Rated 5 out of 5 stars

Simple good value service

Simple good value service - will use again

9 May 2026
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Reply from Maple Parking

We're glad you enjoyed your experience. We appreciate your positive feedback and look forward to serving you again.

Maple Parking

Rated 5 out of 5 stars

Just a great reliable service and a…

Just a great reliable service and a quick transfer to T5. Just don't follow your sat nav read the instructions otherwise you end up in a housing estate!

15 May 2026
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Reply from Maple Parking

We are so pleased you found our service reliable and your transfer to T5 quick! We appreciate you highlighting the importance of following our instructions.

Maple Parking

Rated 5 out of 5 stars

Easy to find and to check your car in…

Easy to find and to check your car in on arrival. Also when you arrive back from your holiday the car is ready and waiting for you. Staff was friendly and helpful.

16 May 2026
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Reply from Maple Parking

We are so pleased to hear you found our service easy to use and our staff friendly and helpful. Thank you for your kind words!

Maple Parking

Rated 5 out of 5 stars

First class service

Such an efficient and friendly service.

12 May 2026
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Reply from Maple Parking

We're delighted you found our service efficient and friendly. Thank you for your kind words!

Maple Parking

Rated 5 out of 5 stars

Easy arrival and departure as usual

Easy arrival and departure as usual. No issues whatsoever
Thank you

15 May 2026
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Reply from Maple Parking

We're glad your arrival and departure were easy, as usual, with no issues. Thank you for your kind feedback!

Maple Parking

Rated 5 out of 5 stars

Used this company many times now…

Used this company many times now without any problems. My most recent time, after missing my original flight and my new flight booked was delayed over 2 hrs, they couldn't of been more helpful. I kept them informed all the way and I had no extra parking charges, which I really appreciated. Thank you. See you next time...

15 May 2026
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Reply from Maple Parking

We are so pleased to hear about your positive experiences with us, especially during your recent travel challenges. We appreciate you keeping us informed and are glad we could assist with the parking charges. We look forward to seeing you again!

Maple Parking

Rated 5 out of 5 stars

Great service and good value

We have used Maple a number of times now and their processes have improved each time - absolutely no waiting when dropping off or collecting. We didn’t have the valet this time but that has always been good value too. Our go to parking choice when flying from LGW.

4 May 2026
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Reply from Maple Parking

We're so pleased to hear our processes have consistently improved for you, making drop-off and collection seamless. We appreciate you choosing us for your parking needs.

Maple Parking

Rated 5 out of 5 stars

I’ve always taken a Taxi to and from…

I’ve always taken a Taxi to and from the airport because it’s hassle-free. Thought I’d try this parking. It was so easy. Would definitely recommend.

8 May 2026
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Reply from Maple Parking

We're so glad you found our parking easy and convenient! Thank you for recommending us; we truly appreciate your positive feedback.

Maple Parking

Rated 5 out of 5 stars

Always helpful

Always helpful, on time and easy to use

15 May 2026
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Reply from Maple Parking

We're glad our service was helpful, on time, and easy to use. Thank you for your feedback!

Maple Parking

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