Manualsmate Reviews 571

TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the payment process, citing issues with billing and deductions after account cancellation. Customers also found the pricing to be unclear, with initial low costs for manuals escalating into much higher subscription fees. The subscription model itself was a major point of contention, as many users reported difficulties with subscription management or cancellation. Furthermore, the product quality was often criticized, with customers receiving incorrect or useless manuals, or not receiving them at all. The website was also a source of frustration, with people finding information unclear and the site's design causing difficulties.

What people talk about most

Payment

Consumers consistently express strong dissatisfaction with the payment process, citing unauthorized and... See more

Price

Customers consistently express strong dissatisfaction with the pricing. Many reviewers report being charged a... See more

Subscription

Users describe negative interactions with subscription services, often reporting unexpected charges. Many... See more

Product

Clients share negative opinions on product. Many customers report issues with receiving the correct manual,... See more

Website

Reviewers mention negative feedback about the website. Many customers report that the website is a scam, with... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolute shower, like many others I was charged for a larger amount than published a few weeks later. After cancelling they continued to deduct £24.90 form card even when I had closed by account. Th... See more

Rated 1 out of 5 stars

Absolute rip off why are they still on google search? Initial manual 83p then £132 bimonthly subscription charge which automatically kicks in after 7 days. Whilst this is on website certainly not clea... See more

Rated 1 out of 5 stars

My complaint is along the lines of the majority of people speaking here. After agreeing a payment of 85 euros online, £130 was taken without any notification. I've contacted my bank who have prevented... See more

Rated 1 out of 5 stars

Similar experience to most others. €.95 euro cents for a manual that website implied they had. After 30 minutes request still shows as processing. Have cancelled subscription immediately and will... See more



Contact info

1.5

Bad

TrustScore 1.5 out of 5

571 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Scammed out of 150 euros

Scammed out of 150 euros after paying 0.9 euro for trial offer. Thank you Lloyds for getting my money back. Do not give card details to this company.

16 June 2025
Unprompted review
Rated 1 out of 5 stars

Dodgy company

Dodgy company! Do not use!! After paying 90p for a manual for an old microwave 2 months ago, out of the blue this company have taken over £100 from my account!! Was a bizzare sum of £128.30, so I'm guessing they thought I wouldn't notice!

21 April 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! They found the manual for my very old and out of date sewing machine and now I can use all the functions I'd forgotten it had!

18 June 2025
Unprompted review
Rated 1 out of 5 stars

Paid for a Manual i didnt receive…

Paid for a Manual i didnt receive having said they have one. They then offer an alternative for a different machine as if that’s ok! They would appear to be scammers. Do not give bank details under any circumstances. Wish i had read reviews first.
Update, been in touch with bank fraud team and they have blocked them from using card. They are well known to bank so please be careful folks.

19 June 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality printout

Poor quality printout. And watch the small print, They tried to screw me for over £100 for a subscription. Hidden away in the small print.

30 May 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam company

This is a scam company. We made an enquiry but didn’t purchase from them. They charged our credit card £60 on three occasions before we noticed. Beware and don’t use them.

19 May 2025
Unprompted review
Rated 1 out of 5 stars

One definitely to avoid

I made an enquiry for a manual that this company failed to provide, and hence I did not pay. However, they have since charged my credit card with three, bi-monthly subscription fees, each of 70 Euros that I did not authorise. Avoid them,

19 May 2025
Unprompted review
Rated 1 out of 5 stars

Un asked for subscription scam.

I paid 81p for a manual, but then got suspicious. I checked on Trustpilot and saw the bad reviews. I then emailed the company to cancel the order. I later received an email from them saying that my subscription would be cancelled!!! I've contacted my bank and have been told that any future attempts to take money will be stopped. It seems that hidden away on the order page would have been a box to tick to stop any subscription. The guy at the bank said I probably wouldn't have found it.

12 May 2025
Unprompted review
Rated 1 out of 5 stars

Ripoff merchants - AVOID

Ripoff merchants
They hit me with an EUR 149.99 charge that I did not authorise for a manual that I could easily download for free from other webites, including the manufacturer's own site.
Obviously a scam - the manual was for a phone system that I could replace for less than half that charge.
The website manualsmate.com is now offline and not findable.

3 May 2025
Unprompted review
Rated 5 out of 5 stars

A very useful service

A very useful service. I’d searched for ages and couldn’t find what I was looking for.
I received the manual in a couple of days from putting in my request. Highly recommended 👍

7 May 2025
Unprompted review
Rated 3 out of 5 stars

You were unable to find the correct manual

You were unable to find the correct manual but sent details of one similar. Not very helpful. Then I got charged £128 for a subscription which I had not knowingly requested. Now you have found the correct manual which you have sent, for which I thank you very much. I also thank for the refund of £128.
In the meantime I contacted SIMDER who sent me a free copy of the correct manual so now I have 2.

20 April 2025
Unprompted review

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