MANUAL Reviews 11,636

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,836 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpful and competent staff. Many appreciate the exceptional customer service, noting the team's responsiveness, support, and clear communication throughout their journey. People also report a positive user experience, finding the processes easy to follow and well-monitored. However, some customers have expressed dissatisfaction with the product, citing a lack of significant results or experiencing side effects. A few people also mentioned slow response times from customer service and difficulties in getting appointments with doctors.

What people talk about most

Service

People report positive experiences with the service. Many consumers praise the great value, professional... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the excellent support,... See more

Product

Consumers find product to be ambiguous, with many reporting positive outcomes like new hair growth, improved... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the process easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It is a very thorough process, Manual make sure throughout the process that I am well and looked after. I have been on Testoterone now for a few months and my sleep, labido and focus has improved. Its... See more

Rated 5 out of 5 stars

I initially bought a six month plan of the "All in one" capsules (for hair loss), despite being sceptical that I would see any results. After taking these, I felt that I was seeing signs of improvemen... See more

Rated 5 out of 5 stars

I really appreciated the professionalism and customer service from this company. The team was kind, responsive, and helpful throughout the process. While I did notice some minor improvements in hair t... See more

Rated 5 out of 5 stars

They are very good, clear pricing and no added extras. I’ve found the service good, the comprehensive regular blood tests don’t just show the status of the prescribed treatment but also other healt... See more


Company details

  1. Online Prescription Medication Vendor
  2. Online Pharmacy
  3. Pharmacy
  4. Vitamin and Supplements Store

About MANUAL

Written by the company

MANUAL

Man, this feels good

At MANUAL we’re challenging the outdated notion that real men shrug their shoulders and carry on when it comes to their healthcare.

By empowering men with all the information and choices they need to proactively own their wellbeing, we can turn a corner.

We’re here to be your own personal manual. A guide to owning your health and happiness. Giving you all the tools you need to be good to you.

Hair Loss

Erectile Dysfunction

Weight Loss


MANUAL

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

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Rated 5 out of 5 stars

A Truly Outstanding TRT Experience With MANUAL

I started my TRT treatment with Manual in July 2025, and I’ve been with them ever since - for good reason. The entire experience has been exceptional from day one.

The staff are genuinely friendly, caring, and always willing to help. Every interaction feels personal and supportive, not rushed or transactional. Their service is consistently immaculate: orders are processed quickly, deliveries arrive exactly when they’re supposed to, and everything runs smoothly without me ever having to chase anything.

One of the biggest advantages is that everything is included in the price. Unlimited consultations, on‑demand supplies, quick responses - all provided with zero hassle and no questions asked.
It’s a level of convenience and reassurance that’s hard to find elsewhere.

Manual combines professionalism, reliability, and a truly human approach. After almost a year with them, I can confidently say they’ve set the standard for what a TRT clinic should be.

Highly recommended.

26 March 2025
Rated 2 out of 5 stars

Received the package and the items…

Received the package and the items inside were damaged 1 x bottle of shampoo was split and another small bottle was empty and shampoo had covered all the other contents.

25 March 2026
MANUAL logo

Reply from MANUAL

Hello Ronald,

We're so sorry to hear that your package arrived damaged, with shampoo spilled on the other items. We appreciate you bringing this to our attention and a member of the team will reach out to you to support with next steps.

Best,
MANUAL

Rated 4 out of 5 stars

TRT Online introduction

The online meeting about TRT was informative for the beginners. For the advanced users, it was more than basic. Short opportunity to have a chance to interact with the agent. Overall, it was a positive experience.

23 March 2026
Unprompted review
Rated 4 out of 5 stars

The presenter was very knowledgeable…

The presenter was very knowledgeable and clear when speaking. All topics were relevant and time went quickly as it was interesting and well put across. I lost about 5 or 10 minutes at the end as she had some technical issues, disconnected etc and when she came back I wasn’t able to hear her so I stopped the call. I was watching on my phone and would have like to ask a question but if I’m honest didn’t know how to use the screen.

23 March 2026
Unprompted review

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