Ordered 2 bedside cabinets from this company , stating delivered but not received . Company keep saying they cannot locate it but nothing more . Cost was nearly £300 😡 with pay pal so have contacte... See more
Company replied
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See what reviewers are saying
I would like to apologise to ManoMano i said they had take payment for item not ordered as i could not find any info on the payment on paypal apart from their name they have now looked into this f... See more
My father ordered a table and chairs to be delivered to an elderly friend. The table was stated as delivered in 1-3 working days but took well over 10 days to arrive. And to add to it the delivery d... See more
Company replied
The supplier provided us with an item with a faulty part. Manomano acted as go between and after some minor issues got the replacement part delivered. Very good communications even though there was a... See more
Company replied
3.5
Average
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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The company took my money
The company took my money, then chose to cancel my order with absolutely no explanation, disgusting customer service and terrible communication, I will not purchase from this company again.
27 January 2022
Unprompted review
Reply from ManoMano
Hello Steve:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Broken new brushcutter. ManoMano never said anything about it
I bought a Greencut brushcutter from ManoMano. After about 5 short missions, during which it worked well, it started going out after a few minutes. Even after it was then restarted, it went off again without any obvios reason like e.g. fuel empty.
Then I turned to ManoMano support, described the case and asked for help. I was told by the support agent to make a video showing the problem.
After I made a video, I emailed it to the support agent. After a while she got in touch and wrote that she had not received the video. Since I thought that the video might have been too big for e-mail transfer, I sent it again, this time via wetransfer.com
After I hadn't heard from the support for some weeks again, I sent her another email, this time with a link to youtube, where I had uploaded the video.
I haven't heard from ManoMano anything except of automated mails that asked to rate the ManoMano Service experience. My emails went unanswered. I can prove the email traffic and the fact that I sent the video to ManoMano three times.
I never would have thought that ManoMano would be so unscrupulous and just ignored me and the video.
31 December 2021
Unprompted review
Reply from ManoMano
Hello Rey Man:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
I should have read the reviews first
Order placed 5 December delivery set for 9 December. Still not arrived and no response to emails. I am pursuing a dispute through PayPal
Edit: I put the order reference on my review as requested but here it is again. M211238726249
28 December 2021
Unprompted review
Reply from ManoMano
Hello,
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Only half my order arrived
Ordered radiator for the bathroom along with valves. Valves went missing in transit but were delivered the next day. Slight inconvenience but the support team managed to track and get to the bottom of the problem
20 December 2021
Unprompted review
Reply from ManoMano
Hello Nicole:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
The worst customer service
The worst customer service!
We bought trampolines for our studio but they were too high and we wanted to return them. The return page doesn't work and no reply per email.
Sending them back is not an option because it costs more than the buying price!
20 December 2021
Unprompted review
Reply from ManoMano
Hello Céline:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Anthracite radiators
H ordered two anthracite radiators , delivered within a few days , had them installed look great , recommend this company excellent service will be using them again thanks .
19 December 2021
Unprompted review
Reply from ManoMano
Hello, Karl:
We cannot thank you enough for your kind words about our customer service. Your review means a lot to us and makes us see that we are on the right track!
We are delighted to have you among our customers and we hope to see you again soon!
Best regards,
The ManoMano team
Fantastic site I love it find almost…
Fantastic site I love it find almost everything you need
17 December 2021
Unprompted review
Reply from ManoMano
Hello, Shelly:
We cannot thank you enough for your kind words about our customer service. Your review means a lot to us and makes us see that we are on the right track!
We are delighted to have you among our customers and we hope to see you again soon!
Best regards,
The ManoMano team
Pleasantly surprised
I have to say I ordered then read reviews and thought oh no!! However I received my orders promptly in great condition by polite friendly drivers. Thankyou
12 December 2021
Unprompted review
Reply from ManoMano
Hello Donna:
We cannot thank you enough for your kind words about our customer service. Your review means a lot to us and makes us see that we are on the right track!
We are delighted to have you among our customers and we hope to see you again soon!
Best regards,
The ManoMano team
CANNOT FIGURE OUT HOW TO TELL THEM WHAT'S WRONG!
CANNOT FIGURE OUT HOW TO TELL THEM WHAT'S WRONG!
I ordered two trailer loading ramps which arrived promptly on 4 December 1921, delivered by Hermes (so they say). Unfortunately the driver did not ring the doorbell but left the parcel on the drive in front of my car. The parcel was very heavy and had been dropped. It was also very wet and had been dropped. One of the ramps is fine but the other is damaged and is useless. Unfortunately it looked OK when I unpacked it and I disposed of the wet cardboard packaging in the recycling bin, now collected. I have photos to support my complaint but no idea how to attach them to this message. I might try getting in touch with VISA to see if they can help.
Jim Plant
Solihull UK
7 December 2021
Unprompted review
Reply from ManoMano
Hello James:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Company ok ish but delivery AWFUL
The company seem ok but they use Yodel for delivery. It’s an absolute lottery as to whether your item will turn up. Mine didn’t. They messed me around for days. Tracking doesn’t work, endless calls. I will avoid in future. Hold music creepy af too.
4 December 2021
Unprompted review
Reply from ManoMano
Hello Mrs. Clark:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Very good and kind support
30 November 2021
Unprompted review
Reply from ManoMano
Hi Sven,
We cannot thank you enough for your kind words about our customer service. Your review means a lot to us and makes us see that we are on the right track!
We are delighted to have you among our customers and we hope to see you again soon!
Have a good day!
The ManoMano team
AVOID THIS COMPANY
Dreadful company! They use fake tracking codes , pretend they will deliver in two days , claim items have been delivered when they haven't been sent . Took weeks and countless emails to get a refund . Everyone should AVOID THIS COMPANY!
24 November 2021
Unprompted review
Reply from ManoMano
Hello Kivi:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Lousy service, never again
I ordered a topper that would be delivered on 26/10. Nothing. After a view days I emailed the delivery service, The man refused to mail in english sysing we are in Spain and we do not speak english.
I compñained at MANOMANO. I had to prove by emails that I gave the right adress to the transpot service. MANOMAO felt not responsible for her delivery service. 2 weeks later I still havent my topper. Next time I go to Amazone. They also make mistakes but they try to solve the problem for the client instead of trying the customer to save the problem MANOMANO makes.
13 November 2021
Unprompted review
Reply from ManoMano
Hello Martin:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Terrible service
Terrible service, their search engine gave me a different size washer, as the one I was looking for. I didn't pay attention to the invoice and I have lost the money plus shipping. Worse thing is they really don't care at all, and keep refering me to the third party.
Edit: I have already spoken to you customer care, and they didn't care.
11 November 2021
Unprompted review
Reply from ManoMano
Hello, Jaime:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Amazing customer service!
I ordered some items from two different merchants on the ManoMano Online website. However, the next day, I realised they would not be suitable for my project.
I telephoned the Customer Service Department and spoke to a lovely polite person called Tony. I explained my mistake and asked if I could cancel my order and receive a refund.
He told me he would contact the merchants with my request, and email me their response. Tony included me in all his emails to the merchants to keep me in the loop.
Three days later, I had received notification of my refunds.
What excellent and exceptional customer service!
Thank you Team ManoMano
9 November 2021
Unprompted review
Reply from ManoMano
Hello, Teresa:
We cannot thank you enough for your kind words about our customer service. Your review means a lot to us and makes us see that we are on the right track!
We are delighted to have you among our customers and we hope to see you again soon!
You have a good day.
The ManoMano team
I would never recommened these or SUNNY…
I would never recommend these or SUNNY SHOWERS to anyone, the customer service is terrible, i ordered a shower screen wasnt suitable so i had to pay to return it and i cant seem to get a refund as there isnt enough evidence (even with photos of delivery, screenshots of payments etc) absolutely terrible. Do not use them!!
8 November 2021
Unprompted review
Reply from ManoMano
Hello Alicia:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
bedside lamps, not a pair rubbish website
I ordered a pair of pink bedside lamps.... I got a pink one and an orange one! I followed instructions for return/replacement and the web site wouldn’t let me sign into this section of the website. V poor service. Would not recommend!
Still unable to message customer services via web site… have given contact details to Mano Mano as requested but heard nothing! Except loads of marketing emails!! Shoddy! 😡
5 November 2021
Unprompted review
Reply from ManoMano
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
No delivery no contact
Same as previous reviewer, I ordered an expensive item but the delivery window has passed with no delivery so I will be trying to get a refund from PayPal. There’s no way to contact the company that I could find.
3 November 2021
Unprompted review
Reply from ManoMano
Hello Ruth:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Item still not arrived
I give one star as I still haven't received my order it said expected delivery 21st to 28th of October and it still hasn't arrived and when you pay so much for delivery I fully expect it to arrive when they say its going to arrive, I can't find an email address or phone number to contact them directly so if it hasn't arrived in the next day or 2 I will be requesting a refund from PayPal!
1 November 2021
Unprompted review
Reply from ManoMano
Hello Rebecca:
Thank you for leaving your comment. We work hard to ensure that the customer experience is unbeatable and we truly regret that we were not able to meet your expectations this time.
In order to help you, we would need the details about your order. Unfortunately, we do not have the necessary information to carry out the pertinent steps to find out what happened to your order since you have not provided us with the information in your file.
We invite you to reply to the message that we have just sent you through this platform, it will help us to give you an explanation of what happened.
We remain at your disposal in case you have any questions.
Kind regards,
The ManoMano team
Had Great customer service!
Had Great customer service!
I had lots of delivery issues which was not manomanos fault but more the local delivery companies but manomano helped really quickly each time and it felt personal that my issue was important. One that didn't arrive was refunded immediately no questions asked.
27 October 2021
Unprompted review
Reply from ManoMano
Hello, Carol:
We cannot thank you enough for your kind words about our customer service. Your review means a lot to us and makes us see that we are on the right track!
We are delighted to have you among our customers and we hope to see you again soon!
You have a good day.
The ManoMano team
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