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Manheim - Shepshed Reviews 1

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TrustScore 3 out of 5

3.2

Auto Auction
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Charnwood Road, LE12 9NN Shepshed, England, GB

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0333 136 1003

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Company details

  1. Auto Auction
  2. Vehicle Inspection

Written by the company

Manheim are a global, family owned business and a leading UK provider of integrated products and services for the vehicle remarketing sector. From vehicle auctions and inspections, to transport and reconditioning, Manheim connects up more of the vehicle remarketing chain, working closely with manufacturers, fleet operators and dealers to support the used vehicle market. Through unrivalled wholesale to retail know-how, strategically connected remarketing solutions and a uniquely forward-thinking approach, Manheim aims to bring you more value today and future-proof your business for tomorrow.

Contact info

  • Charnwood Road, LE12 9NN, Shepshed, England, United Kingdom

  • 0333 136 1003

3.2

Average

TrustScore 3 out of 5

1 review

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Replied to 74% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

I had my lease hire van collected 2…

I had my lease hire van collected 2 days ago.
I look after my vehicles very well.
There was not a mark on it.
Not even a scuff on the wheel trims.
But I made the mistake of leaving the guy alone for 2 minutes. When I came back he pointed out a scratch on the front bumper. I rubbed the scratch and it had clearly just been some. As pieces of the raised scratch fell away.
I washed it the day before and it had just been parked up.
I am only advertising you to not leave them alone

9 April 2024
Unprompted review
Manheim - Shepshed logo

Reply from Manheim - Shepshed

I am so sorry to hear about your experience, I can appreciate how that incident made you feel. Are you able to email our Customer Care Team sharing your vehicle registration number? (UKCA.Customercare@coxautoinc.com) We will investigate this matter on your behalf, as this is not the feedback I would expect about our service. Our Inspection Team are not incentivised to record damage, our approach is to list what we see, and let the software do the rest. Regarding accidental damage, if our Inspector does damage a vehicle, we would not charge you for that, we would pick up the cost to remedy. Please get in touch soon, so we can sort this for you.

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