What a wonderful online shop. 2nd time I’ve ordered now and beautiful products at a good price. I will shop here more that’s for sure. Highly recommended. Doesn’t take too long to arrive so worth the... See more
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See what reviewers are saying
Best site for cheap deals, if you guys give me freestuff i will promote your stuff a lot trust me you will get a lot more clients but i want to choose what i get
I've made 3 separate purchases in the last week to take advantage of the sales. The site offer a great selection and for my growing teenage boys, it's my new go to site for casual clothing goi... See more
So far, I've bought a pair of trainers and 3 sets of T-shirts. The trainers are comfortable and happy with the look, however, the logo from 2 of my 3 'DKNY' T-shirts came off in the first, 40° wash! V... See more
Company replied
Company details
- Clothing Store
- Children's Clothing Store
- Discount Store
- Men's Clothing Store
- Sportswear Store
- Women's Clothing Store
Written by the company
MandM is one of Europe's leading online off-price retailers, offering the biggest brands in Fashion, Sport and Outdoor always up to 65% less than RRP. With over 30 years experience and over 3 million active customers, we are proud to stock over 150 brands of clothing, footwear and accessories for the whole family. From adidas, Lacoste, UGG to New Balance and many more, we offer world-class brands at unbeatable prices. In addition to our UK website, we have websites in 6 European countries.
Contact info
1 Auctioneer Walk, HR4 9HT, Hereford, United Kingdom
- customerservices@mandmdirect.com
- mandm.com
4.3
Excellent
4K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
All the process were easy
All the process were easy. The product had an excellent price. The shipment was fast. Highly recommend.
8 October 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I didn’t get the order
I didn’t get the order. I didn’t get a tracking number. I Think they just not send it.
The address was correct 63a
Really? That’s all you can write to me? I sent 5 e-mail and I can send it to anyone to prove my right.
4 September 2024
Reply from MandM
Hi Szymon,
Thanks for your review.
We can't find any email contact from you regarding this matter.
This is significant for us to solve the issue faster.
You have forgotten to fill in your house number.
Therefore the order was returned to us and will be refunded as soon as possible.
Kind regards,
MandM Direct
Service was goedt
16 September 2024
Reply from MandM
Hallo Angela,
Bedankt voor je beoordeling.
Veel plezier van je nieuwe bestelling.
Groetjes,
MandM Direct
Reply from MandM
Hi Vasile,
Thanks for your review.
We are looking forward to seeing you again soon!
Kind regards,
MandM Direct
Reply from MandM
Hey Annelies,
Bedankt voor de positieve beoordeling.
We kijken ernaar uit je snel weer terug te zien!
Groetjes,
MandM Direct
I am very annoyed and disappointed as…
I am very annoyed and disappointed as my last 2 orders I have not received because the delivery of my goods does not have my full address on. So I don't receive my goods or even get a choice to collect them. Then I have to wait for 2 weeks to get my refund.
19 August 2024
Reply from MandM
Hi Gavin,
Thanks for your review.
We were unfortunately unable to deliver your orders due to an error with DHL.
We are currently working to resolve this issue as soon as possible.
Apologies for the inconvenience.
Kind regards,
MandM Direct
Reply from MandM
Hi Patricia,
Thanks for your review.
We hope you enjoy your order.
Kind regards,
MandM Direct
I didn't like it
I didn't like it, very bad system on the website, there was a product, I made the purchase excitedly and then received an email saying they no longer had the product, I didn't have a good experience.
2 July 2024
Reply from MandM
Hi Gabriel,
Thanks for your review.
We are sorry to hear that your order was cancelled.
We have just sent you an email to elaborate on the reason why your order was cancelled.
Apologies for the inconvenience.
Kind regards,
MandM Direct
Reply from MandM
Hi Roos,
Dank voor de positieve beoordeling.
We wensen je veel plezier van je nieuwe aankoop.
Groetjes,
MandM Direct
Reply from MandM
Hoi Serin,
Bedankt voor de beoordeling.
Veel plezier van je nieuwe aankoop.
Groetjes,
MandM Direct
They are not original
They are not original. The smell of the fabric reminds me of cheap imitations you find in turkish bazars. Courious how they handle the washing machine.
29 June 2024
Reply from MandM
Hi Ovidiu,
Thanks for your review.
All the products we sell are the same as the brand would offer in their Outlet Stores or via other online retailers.
Our items are not fake or counterfeit.
If you’re unhappy with your goods you can return them within 28 days.
Kind regards,
MandM Direct
Conform advertenties mooie producten…
Conform advertenties mooie producten snelle levering
14 June 2024
Reply from MandM
Hey Miranda,
Dank voor de review.
Veel plezier van je nieuwe aankoop.
Groetjes,
MandM Direct
Delivery was fast and nothing wants…
Delivery was fast and nothing wants wrong highly recommended
7 June 2024
Reply from MandM
Hi Ahmad,
Thanks for the positive review.
We are looking forward to seeing you again soon!
Kind regards,
The MandM Direct Team
The quantity
The quantity, delivery and customer service all was an such amazing experience, thanks 😊
25 May 2024
Reply from MandM
Hey Abeer,
Thanks for your positive review.
We are looking forward to welcoming you again on our website!
Kind regards,
The MandM Direct Team
Complicated return
To return a product you have to pay…Item is too small…but the tax for return costs more than the product alone
No return label in parcel
23 May 2024
Reply from MandM
Hi Andrea,
Thanks for your review.
As we offer big brands at the lowest prices we don’t offer a free returns service.
Kind regards,
The MandM Direct Team
Reply from MandM
Hi Bas,
Thanks for the great review.
Who doesn't love a new pair of shoes!
Enjoy your new purchase.
Kind regards,
The MandM Direct Team
Wrong size
After receiving I noticed that some items do not have the right size as per the table guide. And it is not the same as the size mentioned there
24 May 2024
Reply from MandM
Hi Masih,
Thanks for your review.
We are sorry to hear that some items we're not the right size.
We have just sent you an email regarding this matter.
Apologies for the inconvenience.
Kind regards,
The MandM Direct Team
Perfect and very low price
26 May 2024
Reply from MandM
Hi Anne,
Thanks for the review.
We are looking forward to seeing you back again on our website!
Kind regards,
The MandM Direct Team
Reply from MandM
Hey Dennie,
Thanks for your positive review.
We hope to see you again soon!
Kind regards,
The MandM Direct Team
Reply from MandM
Hey Johan,
Bedankt voor de review.
Tot de volgende keer!
Groetjes,
Het MandM Direct Team
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