What a wonderful online shop. 2nd time I’ve ordered now and beautiful products at a good price. I will shop here more that’s for sure. Highly recommended. Doesn’t take too long to arrive so worth the... See more
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Best site for cheap deals, if you guys give me freestuff i will promote your stuff a lot trust me you will get a lot more clients but i want to choose what i get
I've made 3 separate purchases in the last week to take advantage of the sales. The site offer a great selection and for my growing teenage boys, it's my new go to site for casual clothing goi... See more
So far, I've bought a pair of trainers and 3 sets of T-shirts. The trainers are comfortable and happy with the look, however, the logo from 2 of my 3 'DKNY' T-shirts came off in the first, 40° wash! V... See more
Company replied
Company details
- Clothing Store
- Children's Clothing Store
- Discount Store
- Men's Clothing Store
- Sportswear Store
- Women's Clothing Store
Written by the company
MandM is one of Europe's leading online off-price retailers, offering the biggest brands in Fashion, Sport and Outdoor always up to 65% less than RRP. With over 30 years experience and over 3 million active customers, we are proud to stock over 150 brands of clothing, footwear and accessories for the whole family. From adidas, Lacoste, UGG to New Balance and many more, we offer world-class brands at unbeatable prices. In addition to our UK website, we have websites in 6 European countries.
Contact info
1 Auctioneer Walk, HR4 9HT, Hereford, United Kingdom
- customerservices@mandmdirect.com
- mandm.com
4.3
Excellent
4K reviews
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My package has not yet reached me
27 June 2025
Reply from MandM
Hi Zaneta,
Thanks for your review.
It looks like your parcel is stuck somewhere.
We have started an investigation and will get back to you as soon as possible.
Apologies for the inconvenience.
Kind regards,
MandM Direct
Good price and quality.I will…
Good price and quality.I will definitely order more.
2 July 2025
Unprompted review
Reply from MandM
Hi Hajer,
Thanks for your review.
We're sorry to hear the item didn't meet your expectations.
If you're not satisfied with the quality, you're more than welcome to return it for a refund.
Kind regards,
MandM Direct
Unfortunately the delivery went very bad…
Unfortunately the delivery went bad this Thursday morning 26 June 2025 at 08.18 (UTC), 10.18 CET UTC+2, at the Bpost post office of Laeken Maison Communale, 11647, Bruxelles, 1020.
Bpost presented to me parcel from order 238540641 violated, completely opened and re-taped. DHL's label half unglued.
Since Bpost weighted parcel from order 238540641 at -280g (7200g-6920g), I said to Bpost we do nothing, I will contact the sender MandMdirect to expose the problem and ask for a discount to collect parcel from order 238540641, or a return if I don't receive a discount from MandMdirect customer service.
But Bpost instantly marked parcel from order 238540641 as delivered then refused to return to sender.
I did not even sign anything. DHL says delivery is against a signature. Bpost/DHL are liars.
Why did parcel from order 238540641 not have been transited by Germany? Like forecasts by DHL?
First DHL tracking flash was late and directly in the Netherlands.
Why was shipment from order 238540641 three times loaded to the van?
At 06.14 (UTC), 06.27 (UTC) and 06.46 (UTC)?
A small violation with one of their endoscopic cameras was not enough for those disrespectful people from DHL/Bpost ?
I am completely unhappy being treated like this, losing my time, blocking my money and paying gas to use my car to the Bpost post office and polluting for nothing.
Very bad experience.
Sellers/senders are too small to make this oligarchy of transporters respect the final customer.
I would have collected parcel from order 238540641 with a 20% discount for not completely new items, but touched by the dirty hands of DHL/Bpost.
In the past I was able to obtain a status quo and a parcel allowed to stay at the post office.
Probably Bpost now knows if parcel from order 238540641 would have stayed longer at the Bpost official post office of Laeken Maison Communale (11647), LAEKEN RUE TIELEMANS / TIELEMANSSTRAAT 32, 1020 BRUXELLES / BRUSSEL, BELGIUM, parcel from order 238540641 would have been in a worse shape. The longer in the hands of DHL/Bpost, the worse the shape.
I am an EU citizen buying new items inside the EU, that has the right to be respected and receive an inviolate parcel with untouched items.
DHL/Bpost not only violate my shipments, but also violate the GDPR of the EU, by probably letting their employees collect my personal private data about my purchases. I asked MandMdirect for a reinforced parcel with non generic tape and shipment's label in the middle at the cardboard junctions. MandMdirect did nothing, and by default, cannot enforce the respect of the EU General Data Protection Regulation for their own customers.
DHL/Bpost should be ashamed of treating the parcel receiver with so little respect.
DHL should be ashamed to pay and allow their dishonest people to put DHL tape on violated Hema parcels delivered in the Hema shop from Jette 1090. Dishonest people having DHL tape and then making holes on parcels, equipped with endoscopic cameras after my complaints to Hema.
Regards
26 June 2025
Unprompted review
Reply from MandM
Hi Brams,
Thanks for your review.
Unfortunately your order could not be delivered and was returned to sender.
We have refunded the order.
Apologies for the inconvenience.
Kind regards,
MandM Direct
I just ordered 2 pair of shoes and…
I just ordered 2 pair of shoes and everything went really smooth and fast. This people are really serious! Recomended
13 June 2025
Returning the product because of the…
Returning the product because of the wrong size incurs a shipping fee, which makes the return not worthwhile.
13 May 2025
Reply from MandM
Hi S. Andezian,
Thanks for your review.
We are very sorry to hear you have received the wrong size.
We have just sent you an email and hope to solve this issue soon.
Apologies for the inconvenience.
Kind regards,
MandM Direct
What I've tried of my new clothing so far.
So far, I've bought a pair of trainers and 3 sets of T-shirts. The trainers are comfortable and happy with the look, however, the logo from 2 of my 3 'DKNY' T-shirts came off in the first, 40° wash! Very mixed emotions at the minute but if any logos come off the other 2 'branded' sets of T-shirts, there's gonna be some serious complaints and refund requests. It's borderline Satisfactory at the moment. Massive shame MandM 😔
15 March 2025
Unprompted review
Reply from MandM
Hi Nic,
Thanks for your feedback.
We're sorry to hear that the logo has come off the T-shirts.
We have already contacted you directly with a solution and are committed to resolving this for you as quickly as possible.
For future issues, we kindly ask you to reach out to us by email first. That way, we can help you even faster and make sure you're fully satisfied before it comes to leaving a review.
Kind regards,
MandM Direct
I am disappointed about having to pay…
I am disappointed about having to pay for returns delivery when I’ve opted for the one-off payment to get free delivery. This option should cover returns as well, just like other shops do. The item I am returning was due to wrong labelling on your part. Jeans marked 30 waist is much bigger and so not my fault to have to return it.
11 April 2025
Reply from MandM
Hi Heer Boateng,
Thanks for your feedback!
Just to clarify, Unlimited Levering covers delivery only, and returns aren't included, as noted in the terms. That said, we're sorry to hear you received the wrong size. Our team will be in touch to help you sort this out.
Kind regards,
MandM Direct
Top service
28 March 2025
Snelle en corrected levering
26 March 2025
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