Mystayinn Reviews 

Unfortunately we didn't get to stay at the Bakery in Inverness because of the complete shambles created by the MyStayInn booking system specifically related to the Security Deposit and subsequent outright dogged refusal to accept the cancellation forced upon us and the added expense of alternative accommodation! Twice acknowledging, in writing, the problem with their system and the fight that followed to eventually get our money refunded is disgraceful and hopefully the owner can find a better agency that cares about guest service because MyStayInn just don't get it...

As the other comments say avoid. I was viciously attacked unable to travel anywhere explained situation to them and they refused a refund I even offered them to just move the dates nothing they refused. They also won't answer a direct question about their own refund policy point 8 saying various circumstances contribute a refund. They won't tell you what these are. They charge a random 750 pound deposit at the start it's a no brauner d
Avoid. 5 out of 13 give bad reviews always check reviews.

Booked the Hope 3 bedroom apartment in Edinburgh at the last minute and then received the demand for the 500 euro deposit so decided to cancel straight away. But the company refused my request for a refund even though I cancelled shortly after I booked and tick then I would not be staying.

I have never come across such an aggressive company in using Booking.com for over 20 years

Before booking, I confirmed that a duvet would be provided for both beds. Upon making the sofa bed at night, there was no duvet or pillow for the third guest. I reported the issue as soon as I realized it, but instead of resolving it, I received generic responses and was asked to keep looking.

The host eventually admitted it was a housekeeping oversight but refused any compensation. My daughter ended up being cold overnight because the promised bedding was not made available despite the pre-booking request.

Airbnb reviewed the messages and approved a partial refund after the host refused.

What disappoints me most is the lack of ownership. The host only acknowledged providing incorrect information after Airbnb intervened. If an issue arises, be prepared to rely on Airbnb rather than the host to resolve it.

I booked this property through VRBO, and my booking was accepted immediately.
I received an email outside of VRBO with a link asking me to enter my credit card for their security deposit.
I was not comfortable paying through an unrecognized outside email link, and informed them I would not do it.
They did not give me access to the house, but took my money anyway, refusing any type of refund even though I requested it multiple times and VRBO contacted them on my behalf multiple times.

I have been very impressed with the service of Mystayinn
Carol the property manager has been extremely helpful with the setting up of the property as a holiday let as I was not familiar with this

I have been using MyStayInn for the past seven months and the team in Inverness have been excellent. Sandra in particular has been incredibly helpful and consistently goes the extra mile. Knowing that she is looking after things locally has given me real peace of mind, and I genuinely appreciate the effort she puts into her work.

In my experience, Sandra sets a great example of professionalism, helpfulness, and teamwork. I feel some members of the office team could benefit from adopting the same collaborative and supportive approach that she demonstrates so well.

Overall, I’m very grateful for the support provided and especially for Sandra’s dedication.

So far it’s very successful partnership with myStAYINN, in particular working with Carol; my property manager and point of contact. She has been amazing instructing me with exactly what needs to be done to get my property live, and has always been available to answer any obscure questions at any point. She has gone beyond what I was hoping for as a property manager. Thanks again Carol, it’s been a pleasure so far.
Hopefully a successful partnership going forward 🤞

Excellent, just excellent, really rate Carol!!! Xx

I stayed at Cedar Villa in Inverness and there is no effective sound insulation between rooms. During one night, a guest in the adjacent room caused sustained noise disturbance from around midnight until early morning, and at one point came to knock on our door.

There was no on-site staff available overnight to manage the situation. As a result, neither my companion nor I were able to sleep at all before a full-day tour the following morning.

This accommodation may be acceptable for guests who are heavy sleepers, but it is not appropriate for anyone who values quiet, personal safety, or basic rest in a shared setting.

I’ve had an outstanding experience working with Carol Comparin-Perold and her team at MYSTAYINN. As a landlord, I was looking for a way to make my property work harder for me without the stress of day-to-day management — and Carol delivered far beyond expectations.

From the very beginning, she impressed me with her professionalism, attention to detail, and deep understanding of the serviced accommodation market. She took the time to assess my property, offered clear guidance on how to maximise its potential, and quickly turned it into a well-performing asset.

The results have been fantastic — not only have my returns improved significantly, but I also have complete peace of mind knowing my property is being looked after to a very high standard. Communication has been seamless throughout, with regular updates and complete transparency.

Carol’s proactive approach, honesty, and genuine care for both guests and landlords really set her apart. She’s turned what used to be a source of stress into a smooth, rewarding experience. I can’t recommend Carol and her team highly enough to any landlord looking for a professional, reliable SA management partner who truly delivers results.

Carol has been an absolute delight to deal with. She is clearly highly experienced and her hard work has resulted in us regaining our Superhost status on Airbnb in the few months since she started managing our property with MyStayInn.

I cannot recommend this company enough.
Their attention to detail is excellent as are their communications with both guests and property owners.
I’m about to hand them another property to manage as my experience with the first has been fantastic.

I’ve been really impressed with Lynsey Jenkins from Mystayinn. From our very first conversation, she stood out for her professionalism, warmth, and genuine care. Lynsey took time to understand my situation in detail and built a thoughtful, flexible proposal that felt completely tailored to my needs rather than a one-size-fits-all package.

What I appreciated most was her thoroughness and communication style; clear, transparent and always with a human touch. She was responsive but never pushy, and it was obvious she genuinely wanted the best outcome for me, whether or not that meant immediate business for her company.

It’s rare to find someone in property management who blends professionalism with such empathy and patience. Lynsey represents Mystayinn incredibly well and anyone looking for a reliable, thoughtful property partner would be in safe hands with her.