malts.com Reviews 262

I placed an order 9 days ago and I haven’t received any information about my order/shipping since. I have already contacted customersupport 3 times and didn’t receive any response. I feel scammed, it was supposed to be a gift for my father but MaltsNL doesn’t take their customers serious. I feel scammed. Please Contact me with shipping information

Awful customer service. I placed an order with 4 whiskeys 3 weeks ago. I have not received any information on the status of my order. I contacted customer service 3 times and nothing happened after the first responses that they will look into it. Definitely won’t order here again

Excellent selection of hard to find whiskies

very few of the best value scotches.you seem to be concentrating on selling high value scotches either for the rich or the collectors not for the normal scotch drinker

I find that due to money constraints i use supermarkets for my Malts

Shopped there a couple of times now for some of the Isley festival and special releases. Good, quick, reliable delivery without issue. Bottles arrive on time and packaged well.

Great price, quick dispatch. Packaged well.

I ordered a gift for my son-in-law's birthday and noting the '5-7 days' delivery hoped it was just to cover themselves. It wasn't - it took 7 days to arrive which is pretty poor in this day and age. Where were they sending it from? The 1990's?

I had also ticked the box for 'Gift wrap' which was £6. When it arrived, the box was just wrapped in Malts.com branded paper which was stuck together with ordinary shiny cellotape! WHAT A RIP-OFF! It would be hilarious if it wasn't so clearly a money-earning scam.

i order on 17th of October today is 28 .when i check the delivery it says "order placed" ,if you dont have the goods why you sell them .or no update on web page what is happening?

Diageo owns some of the best distilleries in the world and makes great products. If I were to humbly offer them a suggestion, I would encourage Malts.com to logistically work out how to ship domestic UK orders within 2-3 days of an order being placed, vs. their current 10-14 business day SLA. Consumers have become accustomed to a faster level of service from virtually all of their competitors, including Edrington, Pernod, LVMH, Grant's, Remy, and so on. All of these companies would appear to have orders boxed up and ready for shipping labels before hot new releases are even offered through their respective websites.

THE BIGGEST PROBLEM IS THE WAY I CAN NOT BUY ANY WONDERFUL WHISKY OF THE DIAGEO JUST CAUSE I AM NOT BELONG THE GREAT BRITISH.
REALLY I WANT TO ENJOY YOUR SPECIAL RELEASE 2022.

Selection is great, still waiting for my shipment to arrive. I placed 7 different orders on one day, 6 have arrived in good order. The last one is still missing....
Edit 03NOV : Took some time to straighten things out but the final shipment has been sent out and well received in the end. Not the first time and it takes some time, prob due to the size of the company and operation, but at the end I always received the requested items. Aplogies for not updateing ;-)

It is a good site but some of the malts are very expensive and out of my price range

It's always good to know the current trends in the whisky industry. It's also a reminder that a single malt isn't just for Christmas! The information about costs & new releases is also excellent.

Great whiskies; good prices; free delivery

Great I love malt whisky online I'd love to see more Talisker whisky as I love it the smooth texture and salty sea taste

Excellent range of whiskies at competative prices, followed up by quick delivery