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Company details

  1. Online Marketplace

Written by the company

MallShark connects U.S. small businesses with shoppers through a cutting-edge e-commerce marketplace. We empower merchants with AI-driven tools to simplify selling, while offering buyers a seamless, one-stop destination featuring diverse products and crypto-friendly checkout options.


Contact info

3.6

Average

TrustScore 3.5 out of 5

3 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

I tried to return an item and they make…

I tried to return an item and they make it very hard. I emailed them and waited a few days but no response so I searched on line for a phone number or something. I was able to get as far as an automated system that said they were sending me to a customer care person. I thought cool finally someone but nope after a half hour I am still waiting. All I want is to know how to return this item that doesn’t work before the 15 days is up and then they can say they can’t refund me!

7 October 2025
Unprompted review
MallShark logo

Reply from MallShark

Hello Trina,

Good day to you!

We've just taken a careful look through our records regarding your query, and we want to make sure we're helping you in the best way possible.

We see that our support team successfully addressed your original request on October 2nd. In fact, our notes show that you kindly responded back with: "Thank you for responding so quickly and for replacing it. I'm very grateful."

For a little insight, you first placed your order on September 28th, and it shipped the next day. We received your initial query on October 1st, which we were happy to address just a few hours later by arranging the replacement you requested.

Please know that your satisfaction is very important to the whole Mallshark team. We're here and ready to help if there's anything at all we can do to ensure you're happy with your order!

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