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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent selection and variety of men's patterned shirts, highlighting the high quality of the fabric and construction. Many appreciate the prompt dispatch and delivery services, often receiving their orders quickly and well-packaged. The sizing is frequently noted as accurate, leading to a good fit for most. However, some people were dissatisfied with issues related to sizing, finding it inconsistent or incorrect for certain items. A few customers also mentioned receiving products that did not match the website's description, or experienced problems with the delivery company delaying their orders.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the great quality, design, and... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed of... See more

Order

Consumers find the ordering experience to be ambiguous. While some reviewers praise the swift arrival of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Makrom offer an excellent selection and variety of men's patterned shirts - I particularly love the floral ones. And excellent quality of fabric, both pure cotton and cotton/polyester mix. With promp... See more

Rated 5 out of 5 stars

Ordered 2 shirts, perfect sizing. Had a minor issue with one, resolved extremely quickly and with amazing customer service. Would gladly use the company again, good quality, fast postage, decent prici... See more

Rated 5 out of 5 stars

The sizes were accurate and the shirts fitted extremely well. The quality of the fabric, design and construction of the shirts was outstanding. They arrived two days after I ordered them

Rated 5 out of 5 stars

Found this company when looking for Shirts online. Had seen this make in a local shop but price was double,so was really pleased when the same shirt was half the price.


Company details

  1. Men's Clothing Store
  2. Clothing Store
  3. Plus Size Clothing Store
  4. Printed Clothing Store
  5. T-Shirt Store
  6. Women's Clothing Store

Information provided by various external sources

Bespoke Men's Wholesale & Retail Store. Established since 1994 Specialise in Print Shirts, Double Collar Shirts, Suits & Fashion Blazers


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

587 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Oustanding

Ordered 2 shirts, perfect sizing. Had a minor issue with one, resolved extremely quickly and with amazing customer service. Would gladly use the company again, good quality, fast postage, decent pricing and great customer service, what's not to like.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Price

Found this company when looking for Shirts online. Had seen this make in a local shop but price was double,so was really pleased when the same shirt was half the price.

9 March 2026
Rated 5 out of 5 stars

Fast delivery

Fast delivery, well packaged and great quality shirt. True to photographs on the internet. Very pleased.

4 March 2026
Rated 3 out of 5 stars

Sadly the shirt did not fit

Sadly the shirt did not fit, but also a cotton and polyester mix, it was not for me.
I have returned the shirt, but returns are at the expense of the returnee.

1 March 2026
Makrom logo

Reply from Makrom

Hi Neil

Thank you for your feedback, we’re sorry to hear the shirt wasn’t quite right for you.

We completely understand that fit and fabric preferences can vary from person to person. For transparency, the material composition of each item is listed on the product page so customers can check this before purchasing.

Regarding the return, our Returns page explains that we can provide a prepaid return label for £4.99, which helps cover the carrier cost of processing the return. We aim to keep this as low as possible while still making the process straightforward for customers.

We appreciate you taking the time to share your experience and hope we may have the opportunity to serve you again in the future.

Warm regards
The Makrom Team

Rated 5 out of 5 stars

Poor support -But that has All changed Now

Poor customer service. Sent email directly after ordering and realising I had ordered the wrong size. They didn’t reply just message after message that parcel was coming and guess what … the wrong size. Cost £5.80 recorded delivery to return and no comment from them now!!

Thank you Makrom not only did I receive an apologetic phone call from you, a refund of the postage but also the exchanged shirt. Thank you so much for prompt and kind service after reading my previous message

3 January 2026
Unprompted review
Makrom logo

Reply from Makrom

Hi Ruth

Thank you for your feedback. We’ve looked into this and found that your original email was unfortunately caught in our spam filter, which is why we didn't action the size change before shipping.

We have reached out to you directly with a screenshot of our spam folder as proof of the error and to confirm the following:

We have reimbursed the £5.80 return shipping cost to your original payment method.
Your replacement in the correct size is being processed today.

We apologise for the technical oversight and hope this resolution works for you.

Warm Regards
The Makrom team

Rated 3 out of 5 stars

Delayed delivery

This is not my first time of ordering from Makrom. They have quality shirts and i have never had a bad experience with them. The problem is the delivery company (DPD) because they failed to deliver my order on the planned day, which rendered the reason for ordering in the first place useless.

6 January 2026
Rated 5 out of 5 stars

Great quality

Great quality, good fit. Just something different instead of the same old boring plain shirts

1 December 2025
Rated 5 out of 5 stars

Ordered the wrong size to begin with…

Ordered the wrong size to begin with but they were exchanged quickly and without hassle. I got my shirts back and they fit great, the cotton is soft and comfortable. So pleased I ordered 2 more and they look great too. Will be back 👍

27 November 2025
Rated 5 out of 5 stars

Apart from beautiful shirts

Apart from beautiful shirts, Makrom are always great on customer service. Having placed my order I had a time sensitive question - and this was responded to so quickly and fully. The shirt arrived in good speed here in New Zealand and they are as always, gorgeous. Can't wait to wrap them for the holidays!

13 November 2025

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