I placed two orders on the website and both arrived safely and on time in Saudi Arabia. I like the variety of products and that I can choose Polish brands. However, I’ve noticed that the prices of som... See more
Company replied
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This has been one of the worst customer experiences I’ve ever had. I received a product that was already opened and leaking upon delivery. The plastic part of the can was burst, and the... See more
Company replied
UPDATE - I got the package after 1 month , so its not a scam in terms of order not arriving but is a sort of scam in terms of the time they say it will take . DONT BUY FROM THIS WEBSITE . Save... See more
Company replied
[EN] An order that didn’t go as it should have, due to the poor service provided by the shipping company they use [MRW]. As a result, the order was canceled and refunded. It’s worth highlight... See more
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2.4
Poor
189 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 1 month
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Horrible experience
I have bought a lot of perfumes from makeup, about 400 eur worth of perfumes and makeup, and I have to stress that their customer service and return policies are atrocious.
When I received damaged goods it took a very long time and some persuading for them to organize a courier to pick up the item in Croatia. Then when I wanted to return unused items, all of a sudden they cannot accept deliveries to a Croatian address I have to send it to Poland. So I pay to have it returned to Poland but, surprise surprise, the package is returned by customs saying I cannot send perfumes. This has never happened before, not once.
So I cannot return the parfumes and I have paid 15 eur for delivery to Poland. Still waiting for a partial refund on that.
Oh and the number they have on their website is disconnected, you can only contact them by email.
My suggestion is to stay away.
I have to write another review of this ridiculous shop because they contacted me again. And the only reason they contacted me was because of the trustpilot review.
Firstly they accuse me of saying something I did not, I explain that they should read the email I sent and realize their mistake. After that, no apologies and they offer a courier.....
I asked for a courier when I wanted to make the return in the first place because their website clearly states that they will organize a courier for returns. But the first time I asked for that, they said that I need to send it to Poland.
You can imagine the anger and confusion, all of a sudden they are ready to send a courier. I told them OK, but I removed the cellophane because I did not expect to hear from them nor did I expect a courier, which they denied me previously. I have all the e-mails with pictures of the unopened items when I was sending them to Poland before they were returned to me for a confusing reason. Still waiting for a refund from the post office.
And suprise suprise, because i removed the cellophane, they wont accept the return!?!?! This experience with this shop and customer service has been horrible.
They contact me, offer me a courier because of a review but would not listen to me when I asked for courier at the beginning. And then they deny me a return because of a situation they created.
3 June 2024
Reply from Makeup
Please note that Makeupstore.com works in the USA. It is recommended to contact the CS of the store which works in Croatia.
Impossible to reach support by phone?
I ordered a product that would be delivered in 5-6 days. Still haven't seen it.
The phone number on their website does not work.
No answer from customer service.
Most likely I will not receive it before I go on my vacation?
Tracking number I got does not work, and the delivery partner says it is an invalid tracking code.
Would not order from here again.
2 July 2024
Unprompted review
Reply from Makeup
We sincerely apologize for the delay in delivering your package and for the inconvenience this has caused you. This is not a usual practice, however as we ship internationally sometimes the parcels can be delayed due to customs procedures. Please feel free to reach out to our CS directly for any further assistance or updates on your order. You can call us within working hours, send an email or leave a callback request and will do our best to resolve the issue.
Dubious start but ended well
I purchased some scissors from this store w/o doing any research and immediately had some reservations. I then looked at their reviews on trust pilot and thought "Oh no, what have I done". I must admit that I did eventually recieve the product (it was late though) and the quality and price was acceptable. I did reach out with concerns due to the fact that my credit card was charged immideately after placing the order and I did get a prompt response.
5 June 2024
Unprompted review
Reply from Makeup
Thank you for taking the time to leave us a review and share your experience. We appreciate your feedback as it helps us to improve our services.
We apologize for the delay in the delivery of your order. We understand how frustrating it can be when orders do not arrive as expected. We strive to provide excellent customer service and timely delivery, and we're continuously working on improving these aspects. Your feedback is invaluable in helping us achieve this goal.
Clunky Experience that Ended on a Positive
I found this shower gel from our Vacation to Greece that I couldn't find anywhere else. I was so excited. Pricing was good. Immediately after placing the order I thought, oh no. I don't know this company, am I getting scammed. To my surprise they were very communicative about my order and shipping. Once I could figure out the tracking it was easy and I felt more secure. The day it was supposed to be delivered by USPS I received a notification that the shipment was returned to sender due to insufficient address. I reaxhed out to Makeup Store via email and they instructed me to reach out to USPS for resolution. I did email the USPS customer care that very evening and a day later my package arrived in great condition with the exact product I wanted. I will buy form them again.
28 May 2024
Unprompted review
Reply from Makeup
Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and are grateful for your decision to choose our company. We apologize for any difficulties you experienced with the delivery. Please know that we are always striving to improve our services and ensure a smoother experience for our customers in the future.
I didnt get the product ordered
I didnt get the product ordered. Instead the one i ordered they sent another, that i cant use because totally different color that i needed. No return instructions, no answer if they have the product i need.
7 June 2024
Unprompted review
Reply from Makeup
We're truly sorry to hear about the inconvenience you experienced with your recent order. It is our goal to provide you with the correct product and excellent customer service, and we are sorry to hear that we fell short in this instance.
Please contact our Customer Support to solve the issue.
Make Up - A company I trust or If you do something well, keep doing it
I have been using the services of this company for more than three years. This is a reliable company that offers quality service and products. An additional advantage is effective customer support. In case of questions, the support service provides quick and comprehensive answers and solves all the issues. By ordering goods here, you can be sure that they will arrive on time and according to the order. I strongly recommend!
27 May 2024
Unprompted review
Reply from Makeup
Thank you so much for taking the time to share your experience with us and for awarding us a 5-star review. Your feedback is truly appreciated, and we are thrilled to hear that you had a positive experience with us. We strive to provide exceptional service, and it's customers like you who make our efforts worthwhile. We look forward to serving you again in the future.
I ordered skincare and makeup from this…
I ordered skincare and makeup from this website many times, and almost every month I buy a deodorant that my husband loves and we can't find it anywhere else. No issues. Always receive my packages, sometimes it just takes longer than usual but it's okay.
21 May 2024
Unprompted review
Reply from Makeup
Thank you so much for taking the time to share your experience with us and for awarding us a 5-star review. Your feedback is truly appreciated, and we are thrilled to hear that you had a positive experience with us. We strive to provide exceptional service, and it's customers like you who make our efforts worthwhile. We look forward to serving you again in the future.
Beware
Beware. I received an expired product, and the company is asking me to pay for shipping to send it back, which is ridiculous. They offered no other resolution, such as replacement or refund. The product was expired in February 2024, and it's clearly visible on the product.
Update: I sent the expired product back on May 15 and paid the shipping fee. It's already the end of June, and I still haven't received a refund.
9 May 2024
Unprompted review
Reply from Makeup
We are sorry to read that you are not satisfied with our service and for the inconvenience caused by the expired product you received from us. That's definitely not the experience we aim to provide. Please be informed that the refund will be issued after returning the item. As indicated on our website we offer a discount for your next order to cover the return cost. Please get in touch with our CS to resolve the issue.
Thanks to trustpilot for letting people…
Thanks to trustpilot for letting people say their honest meaning after reading the comment I am happy that I did not buy anything from this site.
11 May 2024
Unprompted review
Reply from Makeup
We truly value your feedback. Our goal is always to ensure every customer is satisfied, and we strive to offer the best products and services possible. Our customer support team is here to assist you with any issues or concerns you may have. Please reach out to us directly so we can address this matter promptly.
I ordered my Revolution makeup
I ordered my Revolution make up and have not received an email confirmation and have yet to receive my three bottles. But my bank has already paid for this. If I don't get my merchandise soon, I will dispute thru my financial institute.
22 April 2024
Unprompted review
Reply from Makeup
Thank you for letting us know about the situation caused. Having checked the information we can see that your order was successfully delivered.
Additionally, note that all notifications get automatically sent to the email which you indicate in the order. If you do not receive any of them, there is a chance you must have made a mistake in your email address. Please contact our CS if you require any additional information.
Never received my order
Never received my order. I was tracking the package every day - It took several days to arrive to the US and it even came my local post office!! The next time I check its status - it says it is being shipped back to the sender???? Never got to me. I don't understand what's going on. I reached out to them and they said they couldn't do anything and the package was being returned and they couldn't ship out a replacement. Instead of reaching out to me and figuring out what needs to be done for me to have my package through their courrier company.
28 April 2024
Unprompted review
Reply from Makeup
We're truly sorry about the inconvenience you experienced with your recent order. The delivery company encountered some issues and couldn't successfully deliver your parcel. As a result, the package is on its way back to us.
Please note that a refund for your order has already been initiated. You should expect to see the amount credited back to your account within 3-7 working days. If you have any additional concerns please get in touch with our Customer Service.
I got damaged products and try to…
I got damaged products and try to return. Contacted 8 times with customer service, provided photos and videos and no normal response and resolution. Act like a scam!
23 April 2024
Unprompted review
Reply from Makeup
We're truly sorry to hear about the inconvenience you experienced with your recent order. While we do everything in our power to ensure that our products reach our customers in perfect condition, unfortunately, damage can occasionally occur during the delivery process despite our best efforts. It's important to note that in situations where items are damaged, we have specific procedures outlined in our Terms of Use that we must follow. Moreover, we have to follow the terms and conditions of the delivery company in case of loss or damage. These procedures are in place to ensure that we can resolve the issue as efficiently and effectively as possible. Please contact our CS and provide all the requested information to find the best solution.
Makeup,the place to Shop
Awesome experience with Makeup great line of products and the prices are as well
I highly recommend this company with your online shopping Enjoy !!!!!!
11 April 2024
Unprompted review
Reply from Makeup
Thank you for taking the time to leave us a five-star review. We’re delighted to hear about your satisfaction with our product and service! We will continue doing our best to ensure that all upcoming shopping experiences with us are as great for you as possible!
Ordered from this company a few times…
Ordered from this company a few times with no issues. It has a lot of European brand products not available in the US market. Had a small issue with a previous order, customer service could’ve been better but they did handle the issue to my satisfaction.
30 March 2024
Unprompted review
Reply from Makeup
We're truly sorry to hear about the inconvenience you experienced with your recent order. While we do everything in our power to ensure that our products reach our customers in perfect condition, unfortunately, damage can occasionally occur during the delivery process despite our best efforts. It's important to note that in situations where items are damaged, we have specific procedures outlined in our Terms of Use that we must follow. Moreover, we have to follow the terms and conditions of the delivery company in case of loss or damage.
Having checked the information we can see that the issue has been already solved. Therefore we genuinely hope that you will give us another chance to serve you better. We are committed to providing you with the quality service and products that you deserve.
My order has been sitting for 12 days…
My order has been sitting for 12 days at a NY post office having been shipped from wherever is the overseas shipping location, and it looks like I will never receive it. Customer sever ices feels like AI not human. Never ever buy from them!
2 April 2024
Unprompted review
Reply from Makeup
We are sorry to read that you are not satisfied with our service. As indicated on our website all the parcels are shipped from Poland. Unfortunately, it is not possible for us to physically control the delivery after the parcel is dispatched and even though it is not a usual practice sometimes items can get delayed due to customs procedures, the holiday season etc. Kindly note that if the parcel is not delivered, then we look into the matter, search for solutions and in case for some reason the delivery is not an option anymore - issue a refund. Please contact our Customer Service and we will do our best to resolve the issue.
Customer service can use some work
Ordered a fragrance that can be hard to get in the US, but I came leaking I’ve provided plenty of evidence and sent photos and video of the damaged product, but it seems i may have to file a dispute with PayPal
27 March 2024
Unprompted review
Reply from Makeup
We're truly sorry to hear about the inconvenience you experienced with your recent order. While we do everything in our power to ensure that our products reach our customers in perfect condition, unfortunately, damage can occasionally occur during the delivery process despite our best efforts. It's important to note that in situations where items are damaged, we have specific procedures outlined in our Terms of Use that we must follow. Moreover, we have to follow the terms and conditions of the delivery company in case of loss or damage. These procedures are in place to ensure that we can resolve the issue as efficiently and effectively as possible. Please contact our CS to find the best solution.
Scam scam scam
Scam scam scam. Wouldn't process my order unless I provide more personal info than necessary. And since then I don't stop receiving spam emails
14 March 2024
Unprompted review
Reply from Makeup
We are sorry to read that you were not happy with our service.
Please contact our CS directly since we are not able to identify you as our customer. Rest assured, we will do our best to assist you. Additionally please be informed that you can manage subscriptions from your account.
Everything went well
Everything went well , I did have some trouble with tracking , but customer service was responsive and helpful . I would do it again.
14 March 2024
Unprompted review
Reply from Makeup
Thank you for taking the time to leave us a five-star review. We’re delighted to hear about your satisfaction with our product and service! We will continue doing our best to ensure that all upcoming shopping experiences with us are as great for you as possible!
I also received a bottle with a broken…
I also received a bottle with a broken cap. The box was fine outside, but the cap was broken and for me it seemed like maybe they dropped it while packing it and still sent it. The oil had leaked inside the box. I sent them the pictures of the broken bottle cap, but I should have saved the packaging/box as well, which I didn't, so they refused to pay me back. They offered me 5$ coupon for my next order, but I ain't ordering from them anymore. I should have googled them first. The broken cap was totally their fault, if it was broken during the delivery. They had wrapped it only in paper. But because the cap was thick plastic, it would make more sense that it was dropped cap on to the concrete floor or something like that, and still packed for delivery.
Seems a bit wierd. Well, not a bit, a lot.
8 March 2024
Unprompted review
Reply from Makeup
We are sorry to read that you are not satisfied with our service.
All products are carefully checked before shipping. Unfortunately, it is not possible for us to physically control the delivery after the parcel was dispatched and even though it is not a usual practice sometimes items can get damaged during transportation.
If such a situation occurs we are trying to do our best to find a solution that will be suitable for our customers, i.e. we offer discounts to smooth any inconvenient situation over after receiving all the required information from the client.
Moreover, we have to follow the terms and conditions of the delivery company in case of loss or damage. Therefore, please contact our customer service to resolve the issue.
Great buying experience
Great buying experience. Was immediately contacted buy customer service because of a deliver address issue from my part. Very helpful and attentive. Product is 100% original. It arrived quickly and perfectly packed. For a 1st time buyer I will give it 5 stars no doubt.
11 March 2024
Unprompted review
Reply from Makeup
Thank you so much for taking the time to share your experience with us and for awarding us a 5-star review. Your feedback is truly appreciated, and we are thrilled to hear that you had a positive experience with our store. Your satisfaction is our top priority, and we are delighted to have met your expectations. We look forward to serving you again in the future.
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