Make It Your Way Reviews 

128
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Great quality mug, great finish and clarity. Well packaged for transportation too. Had a slight problem with our order but great communication from seller meant we were happy customers. We bought as a... See more

Company replied

Rated 4 out of 5 stars

I was disappointed with the quality of this towel. It was very thin & not really fit for purpose as a towel. Luckily they person I was gifting it to was happy to use it as a wall hanging, which it wi... See more

Company replied

Rated 5 out of 5 stars

Ordered a custom QPR supporters blanket and mug. Shipping was surprisingly fast since it was coming from the UK. The mug was packaged excellently and had 0 damage or cracks. The product was just as pi... See more

Company replied

Rated 5 out of 5 stars

My order was completed easily and the gifts were dispatched very quickly. They have arrived today and I am very pleased with the quality, I would definitely order from makeityourway again.

Company details

  1. Gift Shop

Written by the company

We offer an incredible range of over 4000+ gifts, each of which can be personalised! You'll be able to find the perfect, unique Gift for any occasion!


Contact info

4.8

Excellent

TrustScore 5 out of 5

128 reviews

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4.8

All reviews

(128)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

My order was completed easily and the gifts were dispatched very quickly. They have arrived today and I am very pleased with the quality, I would definitely order from makeityourway again.

24 June 2025
Unprompted review
Rated 5 out of 5 stars

So pleased with the personalised…

So pleased with the personalised blanket , I have ordered again for another family member!
Thank you very much 🙏

22 May 2025
Unprompted review
Make It Your Way logo

Reply from Make It Your Way

Hi Jill,

That’s absolutely lovely to hear – we’re so happy you were pleased with the personalised blanket! Thank you for ordering again, it really means a lot to us 🥰

Best wishes,
Karen from Make It Your Way 🌟

Rated 5 out of 5 stars

Brilliant company

The item I ordered was lovely and they went out of their way to get my order out to me in good time. I would definitely recommend this company

16 May 2025
Unprompted review
Make It Your Way logo

Reply from Make It Your Way

Hi Dilys,

Thank you for your kind words! We're so pleased you loved your item, and it means the world to hear that our extra effort made a difference. Your recommendation truly means a lot 💫

Best wishes,
Karen from Make It Your Way 🌟

Rated 5 out of 5 stars

good responsive customer service

good responsive customer service, good product

1 April 2025
Unprompted review
Make It Your Way logo

Reply from Make It Your Way

Thank you so much, Ilke! 🌟 We're absolutely thrilled to hear you loved both the product and our customer service – that truly makes our day! Your kind words mean the world to us.

Best wishes,
Karen from Make It Your Way 🌟

Rated 5 out of 5 stars

easy ordering quick delivery

20 March 2025
Unprompted review
Make It Your Way logo

Reply from Make It Your Way

Hi Doreen,

Thank you for your kind feedback! I’m so pleased to hear the ordering process was easy and that your delivery was quick. 😊

We hope to see you again soon!

Best wishes,
Karen from Make It Your Way 🌟

Rated 5 out of 5 stars

Excellent customer service

I would highly recommend this company. Their products are of excellent quality. Their customer service is great. I made a mistake with my order and they promptly corrected it. My items arrived quickly and it was a much appreciated gift!

10 February 2025
Unprompted review
Make It Your Way logo

Reply from Make It Your Way

Hi Tracey,

Thank you so much for your wonderful review! 😊 I’m delighted to hear you were happy with the quality of our products and our customer service. I’m so glad we could quickly correct your order and that your gift was much appreciated!

We truly appreciate your recommendation and hope to see you again soon!

Best wishes,
Karen from Make It Your Way 🌟

Rated 5 out of 5 stars

A very happy relative received this…

A very happy relative received this straight to their door

13 January 2025
Unprompted review
Make It Your Way logo

Reply from Make It Your Way

Hi Kelly,

Thank you for your lovely feedback! I’m so pleased to hear your relative was happy with their gift. 😊

We hope to see you again soon!

Best wishes,
Karen from Make It Your Way 🌟

Rated 5 out of 5 stars

Glass tankard

Highly delighted

11 January 2025
Unprompted review
Make It Your Way logo

Reply from Make It Your Way

Hi David,

Thank you for your lovely feedback! I’m so pleased to hear you're highly delighted with the glass tankard. 😊

We hope to see you again soon!

Best wishes,
Karen from Make It Your Way 🌟

Rated 5 out of 5 stars

it made my grandson smile all night long

25 December 2024
Unprompted review
Make It Your Way logo

Reply from Make It Your Way

Hi Delicia,

Thank you so much for your lovely feedback! I’m so happy to hear that it made your grandson smile all night long – that’s just the best! 😊

We hope to see you again soon!

Best wishes,
Karen from Make It Your Way 🌟

Rated 5 out of 5 stars

Very prompt dispatch

Very prompt dispatch, especially welcome given that it was close to Xmas.
It's hard to review the product as I've only seen via Zoom!

18 December 2024
Unprompted review
Make It Your Way logo

Reply from Make It Your Way

Hi John,

Thank you for your lovely feedback! I’m so glad to hear the dispatch was prompt, especially during the busy Christmas period. 😊 We hope the recipient is happy with it!

If you need anything else, feel free to get in touch.

Best wishes,
Karen from Make It Your Way 🌟

Rated 5 out of 5 stars

Absolutely FANTASTIC service!

Bought a gift for Christmas, unfortunately it came scratched- Karen at the customer service was AMAZING!!

My replacement arrived today, and it’s perfect!! Thank you so so so much! Can’t wait to purchase more items!

23 December 2024
Unprompted review
Make It Your Way logo

Reply from Make It Your Way

Hi Katie,

Thank you so much for your wonderful feedback! I’m so glad we could resolve the issue and that your replacement arrived perfect! 😊 It was a pleasure assisting you, and we can’t wait to welcome you back for more purchases in the future.

Best wishes,
Karen from Make It Your Way 🌟

Rated 5 out of 5 stars

Terrific Customer Service

Just wanted to flag the exceptional service from this company, and from Karen in particular.

There was a small issue with my otherwise excellent product, and nothing was too much trouble from Karen to get it resolved promptly.

Would happily do business again in future!

13 December 2024
Unprompted review
Make It Your Way logo

Reply from Make It Your Way

Hi Richard,

Thank you so much for your incredibly kind words! 😊 It was my pleasure to help resolve the issue, and I’m so glad we could make things right for you. Knowing you were happy with the service and your product truly means a lot to me and the team.

We’d be delighted to assist you again in the future!

Best wishes,
Karen from Make It Your Way 🌟

Rated 5 out of 5 stars

Lovely 18th birthday present.

Lovely 18th birthday present.. quick delivery

6 December 2024
Unprompted review
Make It Your Way logo

Reply from Make It Your Way

Hi Kath,

Thank you so much for your lovely feedback! 😊 I’m delighted to hear that the 18th birthday present was a hit and that it arrived quickly. What a special milestone to celebrate! 🎉

If you need anything else, don’t hesitate to get in touch.

Best wishes,
Karen from Make It Your Way 🌟

Rated 5 out of 5 stars

Fantastic Product

Fantastic towel, amazing customer service and very fast delivery

30 November 2024
Unprompted review
Make It Your Way logo

Reply from Make It Your Way

Hi Lucy,

Thank you so much for your wonderful feedback! 😊 I’m so glad to hear you’re happy with the towel and had a great experience with our customer service. It’s also fantastic to know the delivery was super fast! 🎁

If you ever need anything else, we’re always here to help.

Thanks again for choosing Make It Your Way!

Best wishes,
Karen from Make It Your Way 🌟

Rated 3 out of 5 stars

ANNIVERSARY BOOK

Binding cover was not stuck properly. Spine was creased and large bubble in bottom corner. Was going to return it but time frame did not allow.

9 November 2024
Unprompted review
Make It Your Way logo

Reply from Make It Your Way

Hi Elaine,

Thank you for your feedback, and I’m so sorry to hear about the issue with your item. We always strive for perfection, and I truly regret that this wasn’t your experience this time.

We did reach out to try and rectify this for you, and if you’d like to discuss further or find a solution, please don’t hesitate to email us at gifts@makeityourway.co.uk. We’d love the chance to make things right for you.

Thank you again for bringing this to our attention, and I hope we can assist you further.

Best wishes,
Karen from Make It Your Way 🌟

Rated 5 out of 5 stars

Graduation certificate holder

Was lovely engraved graduation certificate holder.Great quality and prompt delivery.

31 October 2024
Unprompted review
Make It Your Way logo

Reply from Make It Your Way

Hi Tracey,

Thank you so much for your kind feedback! 😊 I’m thrilled to hear that you loved the engraved graduation certificate holder and that the quality met your expectations. We’re also glad the delivery was prompt – perfect timing for such a special occasion!

If you ever need anything else, don’t hesitate to reach out.

Thanks again for choosing Make It Your Way! ✨

Best wishes,
Karen from Make It Your Way 🌟

Rated 5 out of 5 stars

Great experience

To put in an order is easy. Any queries are efficiently dealt with in a good response time. The order is sent and you can track it, I got exactly what I ordered, and the quality was good.

27 September 2024
Unprompted review
Make It Your Way logo

Reply from Make It Your Way

Hi there!

Thank you so much for your thoughtful review! 😊 We’re so glad to hear that placing your order was easy and that any queries were dealt with efficiently. It’s great to know that you were happy with the quality and that everything arrived just as you expected!

If you ever need anything else, we’re always here to help.

Thanks again for choosing **Make It Your Way**! ✨

Best wishes,
Karen from Make It Your Way 🌟

Rated 4 out of 5 stars

Wonderful present

Wonderful present very good value for money, seller very helpful and item was despatched promptly.

24 September 2024
Unprompted review
Make It Your Way logo

Reply from Make It Your Way

Hi there!

Thank you so much for your lovely review! 😊 We’re so happy to hear that you found the present to be great value for money and that you had a positive experience with our service. We always aim to be as helpful as possible and ensure prompt dispatch!

If you ever need anything else, we’re always here to help.

Thanks again for choosing Make It Your Way! ✨

Best wishes,
Karen from Make It Your Way 🌟

Rated 5 out of 5 stars

Excellent service and product

Really easy process, really quick delivery, quality product, will use again, the birthday boy was made up with his gift 👍

20 September 2024
Unprompted review
Make It Your Way logo

Reply from Make It Your Way

Hi there!

Thank you so much for your fantastic review! 😊 We're thrilled to hear that the whole process was easy, the delivery was quick, and the birthday boy loved his gift – that's what we love to hear! 🎉

We look forward to helping you again in the future!

Thanks for choosing Make It Your Way! ✨

Best wishes,
Karen from Make It Your Way 🌟

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