MajorMobiles UK Reviews 7,137

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 123 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the competitive pricing, often finding products significantly cheaper than elsewhere, and many appreciate the efficient service. The delivery is often described as fast and well-packaged, with some people highlighting the quick dispatch and next-day delivery options. However, some customers have experienced issues with product descriptions not matching the actual item, particularly regarding products being US versions with adapters, or not having physical SIM ports as advertised. There are also reports of communication problems, with some people not receiving tracking information or updates on their orders, leading to delays. A few customers also mentioned receiving open or marked boxes when expecting new, sealed items, and some reported concerns about product authenticity or items that failed shortly after purchase.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and authenticity. While many customers praise the... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the fast delivery, with... See more

Price

People report positive experiences with price, often finding great deals and competitive rates for various... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers report issues with delayed or unfulfilled... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent and swift service, often... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered an open box iPhone and it came in a brand new condition although it had been previously activated then obviously returned but I can complain for the savings. The only thing they could do bett... See more

Rated 4 out of 5 stars

My new iPad is great and was very reasonably priced, the only downside with the company was the lack of communication.I sent a few emails wondering whether it had been shipped and eventually received... See more

Rated 4 out of 5 stars

Good price better than top refurbished one.Please consider selling the Apple charging plug when supplying phone even if it’s the same price for one from Argos £19

Rated 4 out of 5 stars

Great price one of the most competitive around at the time in additon with 2 years warranty made this a great deal. The only thing I found odd is that it came with an american wall plug not UK. They d... See more


Company details

  1. Electronics Store

Written by the company

Major Mobiles UK is a Leading Supplier of Unlocked Mobile Phones, Tablets, Laptops, Smart Watches, Audio and a lot more tech. At MajorMobiles.com We offer Fast & Free Shipping and all our products are backed with a 2 year warranty. Customer satisfaction is our #1 Priority!


Contact info

3.7

Average

TrustScore 3.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 19% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Ordered a MacBook M2

Ordered a MacBook M2, would’ve been helpful to know the colour was on back order especially after paying for Express shipping, item was received perfectly. Customer service could be easier to contact but overall helpful and I appreciate the refund for shipping without even asking

18 December 2024
Unprompted review
Rated 1 out of 5 stars

iPad 10

Same as most people commented. I ordered iPad 10 , box looks squashed with many marks and not like new. I think it was re sealed as well. No UK plug just cheap adapter. Haven’t tested iPad yet as it’s gonna be Christmas present. These should be sold as refurbished not brand new. Or at least they should mention that in description If I saw reviews before I would’ve bought it from Argos or Curry’s for £20 more as now need to buy proper plug anyway . Don’t bother specially if it’s gonna be a present as it doesn’t look brand new and genuine.

18 December 2024
Unprompted review
Rated 1 out of 5 stars

Ordered 2 iPads and paid for 1-3 day…

Ordered 2 iPads and paid for 1-3 day delivery. The iPads took nearly 2 weeks to arrive. Sent several emails and made several phone calls to Major Mobile but no response from them at all. The phone line just rings out. Their AI chat said they would get someone to call me back but nobody did.

18 December 2024
Unprompted review
Rated 1 out of 5 stars

Scam company

I bought an ipad through Klarna so i paid 2 months already they sent it my parcel at home and i opened and i found out the ipad was broken so i returned back and now after 1 month and 2 weeks they rejected my refund and they still wanna take my last payment so a bit of a scam company just avoid the company.

16 December 2024
Unprompted review
Rated 1 out of 5 stars

Dreadful

Ordered iPad have heard nothing from them for over a week they don’t respond to emails or calls don’t believe the fake reviews these are clearly scammers

7 December 2024
Unprompted review
Rated 1 out of 5 stars

Not new or UK model

Sold as new IPad 10th generation.. took over two weeks to arrive not 6 days, the box had no seal, very squashed and had a US plug inside, clearly this is not a UK model, not as new, have been opened.
Buy one from curries or Argos for £20 more it's my advice which is what I wish I had done.
I will update this review if the customer services get back to me

12 December 2024
Unprompted review
Rated 1 out of 5 stars

Ordered an iPad with the Black Friday…

Ordered an iPad with the Black Friday deal order states 4-6 working day delivery I did not receive in the delivery time stated ! Emailed numerous times no reply tried Facebook,Instagram and chat bot no reply ! Received my goods and it’s come with a eu plug not intended for uk poor customer service

29 November 2024
Unprompted review
Rated 1 out of 5 stars

Save Your Money & Time

Do not trust this company. I ordered an iPhone 13 on their website and it’s been over a week now still haven’t received my order and surely it shouldn’t take this long adding to the fact I haven’t even got a tracking number or any tracking information whatsoever to know whats going on, it’s just kept saying that it’s preparing shipment. I’ve sent a couple of emails regarding an update of the status of my order haven’t heard anything back also been calling their number just keeps ringing and then goes to voicemail. Absolutely horrible customer service considering with how much people are spending a lot of money on their products.

8 December 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Bought the S24 Ultra phone at an amazing price and delivered quickly. Will definitely order from them again.

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service. I have used this company first time online and received Samsung S24 ultra within 3 days.I am pleased that I have received a brand new mobile phone.

26 November 2024
Rated 1 out of 5 stars

iPhone 15 .. from India

Ordered an iPhone 15 and received a box indicating it was from India. The seal also wasn’t as it should be for a UK spec box. Ongoing issue - hopefully they can make good with the return. Seller has given me RMA but refusing to pay for return postage. I sent it back by Royal Mail special delivery and they took a picture of how the package was left on site. Merchant NEVER responded or refunded. Fortunately Amex helped and reversed the charge.

STAY AWAY - absolutely the worst experience

4 December 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look