Major Fitness Reviews 

2,917
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 907 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and sturdy construction of the equipment, highlighting its smooth operation and versatility for home gym setups. Many people found the user experience positive, with easy assembly and clear instructions. Delivery services were frequently noted as fast and timely, often exceeding expectations. However, some customers also noted issues with products arriving damaged or having missing components. A few other people also felt that incorrect or faulty parts were sometimes received, causing delays. Conversely, some reviewers were not happy with customer service, citing slow responses, ineffective resolutions, or difficulties communicating about replacement parts.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the equipment as sturdy,... See more

Quality

Consumers generally report positive experiences with product quality, describing the equipment as solid,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting fast shipping, timely... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the excellent and... See more

User experience

Users describe positive interactions with the product's user experience, highlighting its smooth overall... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a F22 set up, and also several attachments including upgraded pulleys, lat pull down extender, and leg holder. The packaging isn’t great and several items arrived damaged with scratches... See more

Company replied

Rated 4 out of 5 stars

The B52 pro overall is a great system to add to our home gym. There are a few minor things that could be better, such as feet that are a little taller to allow you to get a wrench underneath and ti... See more

Company replied

Rated 4 out of 5 stars

Good equipment glad I purchased. Only issue I had was pieces came scratched up. Customer service worked with me on resolving the issue just thought they could have done a little more being I paid roug... See more

Company replied

Rated 4 out of 5 stars

I think they make good and well thought out products at a reasonable price for many items. Given that they make a 3x2 rack which ties you to their system, they do support their racks with a lot of add... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Sporting Goods Store

Written by the company

MAJOR FITNESS was founded in 2021, specializing in creating versatile and budget-friendly strength training racks for fitness enthusiasts. To embody MAJOR's brand philosophy, we consider users pilots, aiming to design products as high-performance as fighter jets for users. With a dedicated team of fitness experts, MAJOR FITNESS focuses on research and development. The best-selling PLM03 multifunctional power rack and SML07 multifunctional smith machine have drawn customers worldwide; annual sales reached 50,000 units, earning widespread customer favor.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(2,917)

906 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy Setup & Great Quality

Easy setup and the quality is great for our in-home gym!

22 April 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 5 out of 5 stars

It’s been great!

22 April 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 4 out of 5 stars

The stickers could store better

The stickers could store better. I had a set that was a little crumbled.

21 April 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 1 out of 5 stars

The worst shopping experience of my life

Probably the worst shopping experience of my life.

1. Ordered the B52 Pro.
2. Was told it was on back order and they wouldn’t have my color. A customer service rep tried to convince me to get another color. Meanwhile, the color I wanted was still showing as available on the website—very deceptive and shady.
3. I waited patiently. I received the set weeks late. It was supposed to come in five boxes. I received only four and could not build it. They completely lost one of my major packages.
4. I escalated until I received the last box, which took weeks.
5. I received the box. Three major pillars were damaged. Two were seriously scratched or dented. The third, the pillar with holes for the cable gliders, had holes that were completely misaligned and drilled off-center, making the cable gliders completely non-functional.
6. Waited weeks for replacement pillars. Finally received.

The machine works alright, not bad. The assembly instructions aren’t great. The quality of parts feels a bit cheap, but it gets the job done. But the shopping experience was so abysmal that I would not recommend purchasing from this company. Go with someone else, even if you have to pay more. It would take a lot to turn my opinion of Major Fitness around.

21 May 2026
Major Fitness logo

Reply from Major Fitness

Dear Valued Customer,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
At Major Fitness, we value our customers and take all concerns seriously. We would like the opportunity to learn more about your experience and work toward a resolution.
Please contact our support team at support@majorfitness.com and include your order information. We will review your case and do our best to assist you.
We appreciate your feedback, as it helps us improve our products and services. Thank you for giving us the chance to make things right.
Sincerely,
Major Fitness Customer Support Team

Rated 5 out of 5 stars

Excellent set and of high quality

Excellent set and of high quality! Would highly recommend. Fit perfectly in our workout room

21 April 2026
Major Fitness logo

Reply from Major Fitness

Thank you for your feedback.
We're honored to be part of your fitness journey. It’s great to hear that you're happy with your experience and our equipment. At Major Fitness, we're committed to providing high-quality products and exceptional service to help our customers achieve their training goals. We truly appreciate your support and feedback, as it helps us improve our products and services.
Sincerely,
Major Fitness Customer Service

Rated 1 out of 5 stars
Major Fitness logo

Reply from Major Fitness

Dear Valued Customer,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
At Major Fitness, we value our customers and take all concerns seriously. We would like the opportunity to learn more about your experience and work toward a resolution.
Please contact our support team at support@majorfitness.com and include your order information. We will review your case and do our best to assist you.
We appreciate your feedback, as it helps us improve our products and services. Thank you for giving us the chance to make things right.
Sincerely,
Major Fitness Customer Support Team

Rated 5 out of 5 stars

You guys are awesome

You guys are awesome. You guys fix the problem immediately and I love that didn’t have to go back-and-forth with BS so I really appreciate you guys fixing the problem. You guys are the best. I will recommend you guys to anybody.

16 April 2026
Rated 4 out of 5 stars

I would like to start by saying I’m not…

I would like to start by saying I’m not sure the individual who wrote the instructions has put the B-52 pro together before. Step one was scattered amongst all the boxes so everything had to be open and laying out on the floor to get step one done. This is probably my chief complaint. Other than that. I’m very happy with the finish product and I would definitely recommend to a friend.

31 March 2026
Rated 5 out of 5 stars

The equipment is top of the line

The equipment is top of the line. The customer service is top of the line. I had no problem putting my B52 smith machine together and it works better than advertised. Great company with great equipment.

15 April 2026
Rated 5 out of 5 stars

I purchased the b52 EVO on 3/1 not…

I purchased the b52 EVO on 3/1 not knowing it was a pre order but when I reached out they let me know when to expect it and even pushed it up as soon as they could. It came in 1 coffin with everything which put my mind at ease not having to wait for any other shipments. The price was very fair and the assembly wasn't to difficult. The height was just perfect for my basement as I'm from the Midwest and want to be able to use it year round without having to deal with the cold in a detached garage. My ceiling was 83.5inchs and it barely fit. This machine is everything you could want in a home gym and well worth the price.

15 April 2026
Rated 5 out of 5 stars

B52 Pro

I ordered the b52 pro for a major garage gym transformation and it's changed my life. Building it took hours and will need some assistance on certain parts but its well worth it. There might be minor issues with the Smith machine Barbell where one side hovers and the other side is locked in place but the Facebook group discusses this issue often and there's an easy fix to it. Other then that it's a smooth working machine and I don't regret my decision on purchasing. Also I ordered the blue and it's a cool color, highly recommend

15 April 2026
Rated 4 out of 5 stars

B52 Pro

I purchased the B52 Pro after researching all
Other similar machine. It was easy to assemble after watching the videos due to a few flaws with the printed instructions. There was a few scratches on the uprights nothing crazy probably from shipping no big deal. The issue I had and the reason why I gave 4 stars is the smith bar on one side was too short and the slide on connector wouldn’t fit. I reached out to support and they responded with sending me a replacement. I’m still waiting on the replacement bar it’s been a week so far. Everything works as it should. Would be nice if they made the B52 pro in a 1:1 ratio or a way to make it 1:1. The B52 works as it should.

30 April 2026
Unprompted review

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