Major Cars Reviews 54

Found a car that I wanted to view. Called ahead and they had the car ready. Whilst I didn't purchase that car, I did see another that I liked. Test drove the car, manager was very attentive and knowledgeable. Returned at the weekend, he agreed to meet me on a Sunday (despite them being closed) and the sale was completed. Really lovely guy. No pressure at all.
Only feedback was signage could be better, we initially missed it and had to circle back.

Apologies in advance for the length of this review, but given the seriousness of what happened and the importance of helping other buyers avoid the same situation, the detail is necessary.
I purchased a vehicle from Major Used Cars Ltd, 4-11 Burr Street, Luton, Bedfordshire,LU2 0HN after seeing it advertised on AutoTrader and their own website as “ideal for both city and motorway driving”. Because the dealer was more than five hours away, I could not test drive the car before purchase. The first time I drove it was next day after when it was delivered to my home.
On that very first drive, the Engine Management Light, Gearbox Light, and at times even the Battery Warning Light came on. The car would suddenly lose power and become undriveable, leaving us unable to move it safely. Only after waiting for some time would, it start and move again. This happened on the very first drive after delivery and placed us in an unsafe situation from the outset. I got the vehicle checked by three different local garages, all of which independently advised that the car was unrepairable due to the scale of the issues.
When I contacted the dealer, he stated that the car had been sold as “unroadworthy” or “spares and repairs”. This was never disclosed in the advert or during the sale. The only reference was a document hidden as an attachment in the payment request email — something I did not see at the time.
Under UK consumer law, this does not count as proper disclosure. A trader must clearly and prominently state if a vehicle is unroadworthy or “spares/repairs” before the sale, not buried in attachments or small print.
Failing to disclose this upfront is a misleading omission under the Consumer Protection from Unfair Trading Regulations 2008.
I also want to acknowledge my own learning here. I feel quite amateurish for trusting the advert so completely and not doing more due diligence before making a remote purchase. I was also unaware that, as a distance buyer, I had 14 days to return the car. Because the issues happened over the Christmas period, it took time to get opinions from local garages, and I only contacted the dealer after the 14 day period had passed.
However, the law is clear:
Misrepresentation overrides the 14 day return window.
If key facts were hidden or contradicted by the advert, the buyer still has the right to reject the vehicle.
While researching the business, I also noticed that the company appears to have operated from multiple different addresses over the years, which is why various review platforms list different locations. Across these platforms, there is a consistent pattern of customers reporting similar issues, especially around undisclosed faults.
I formally rejected the vehicle under the Consumer Rights Act 2015. Despite repeated attempts to resolve the matter, the dealer has not cooperated. I now need to escalate this to Trading Standards and may have to pursue the matter through the courts.
This review is based entirely on my factual experience. I hope it helps other buyers avoid the same situation and encourages people to be cautious when purchasing vehicles remotely.

I purchased a car from them in 2023. On our test drive the purposely directed me to turn right everywhere in a loop, it became clear why later. Once I purchased the car, it took 10 minutes to realise the rear passenger side indicator was completely broken. They then messed about with fixing it until they ultimately done nothing. Then a myriad of problems became clear.

To add to that, they never even sent the V5C to change registration to me.

Absolute conmen and snakes, selling unsafe cars and putting peoples lives in danger. Do not purchase from this Company!

Major cars won my car though and Internet auction. When they came on a Sunday the 'expert' mechanic plugged it in looked at the engine and then said coolant low (i agree it was low) and that this was a sign of a cracked head. Implied they had pressure tested it and was probably only worth scrap but offered less than half but more than scrap (first red flag). He suggested I don't drive it as it was dangerous (second red flag). He also used the fact there was white smoke coming out the exhaust as proof of a leak. My car had been sat for more than a month with one 20 min drive. I declined the 'offer' Roll on a few days later I get a garage to assess it. Less than 300ml coolant was needed but no leak whatsoever, was pressure tested for an hour...no leaks anywhere...so from my perspective this dealer tried to get my car for dirt cheap with other disclosed issues and not only was there no cracked head. There was NO leak...so draw your own conclusions but I for one would be wary of this place and get your own independent check.

From the first call, they were amazing. Always used my name which made it a personal experience. Sent me the link to arrange finance. The buying process was easy, and they even took the trouble to sync my phone and programmed the sat nav with my home address. I wasn't rushed, and nothing was too much trouble, and of course the car is great.

This company is not the same company in Sweden, this review is only for UK

Very crap dealership . Dont trust those guys and tripple check every vehicle you purchase !!!!!!!!

This company sold me a faulty car, which I’ve had never ending problems with since a few weeks into having the vehicle!!!
When I drove 5 hours to purchase the car the car appeared in perfect condition, then all of a sudden the electrics were going, none of my windows open or shut, my air con is BOILING 0 cold air whatsoever… my headlights and every other light on the car last about a week with brand new lights and then break… my warning light is constantly going off in the vehicle and I get it looked at by professionals A LOT! My indicator lights are A HUGE problem, they always go off and I have a newborn baby, imagine I changed lanes and a someone crashed into me… I’m driving a dangerous vehicle that I’m stuck with for the next few years on a finance! I’m absolutely disgusted

I bought a car few months after a good driving experience im here to leave a 5* review . Great car dealership , very honest ,reliable and genuine people, great stock of cars , 100% recommended, i am definitely coming back.

Very helpful guys with a thorough service.. great stock of cars. Would highly recommend

Amazing customer service and friendly staff, going to enjoy my new purchase very much!!!!

Outstanding service, the guys are so helpful and polite, will be recommending, thank you

Great staff. Abbz was really good at showing me the car and going over the process. Another gentleman took over who was equally good at going over and explaining the buying process and things included. The car was pretty much exactly how it is portrayed in the advert. They were honest and even before I reached the showroom I had decided if it’s like the advert then I will buy it and that is exactly what happened. Love my new Bmw 5 Series Msport.

Would like to say a big thank you to the staff at Major Cars and Driver Assist for their amazing dedication in helping me buy my first car and making sure it arrived safe to my home up in Cumbria, all within from buying to delivering within 3 days, I am over the moon with the car and cannot wait now to drive it and get my test passed to enjoy it more. One happy customer.

Very friendly and helpful. I would happily recommend them

Friendly, knowledgeable sellers. Car in excellent condition at a good price

Really lovely car! Great service and very trustworthy

Absolutely brilliant service, honest, friendly and great value for money. I definitely recommend Shopping with them, they know their stuff.

The customer service is second to none , and the car was in superby condition, happy customer ,i would recommend anyone