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MaisonCashmere Reviews 

778
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 232 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptional product quality, noting that the garments are wonderfully soft, warm, and beautifully crafted in truly timeless styles. People also deeply appreciate the prompt and efficient delivery service, which consistently arrives quickly in secure and elegant packaging. Some reviewers were not happy with the sizing, mentioning that certain items unfortunately turned out too small, shorter than expected, or provided an unusual fit. Additionally, some others experienced minor quality inconsistencies, noting that specific pieces felt rougher, showed early wear, or required occasional manual adjustments after multiple daily uses.

What people talk about most

Order

Users describe ambiguous interactions with order, highlighting fast shipping and prompt processing alongside... See more

Service

Clients share satisfaction on service, frequently praising great communication, fast responses, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer service team guided me through the sizing process to get choose exactly what was needed. US large is a 2XL in Italy. They were so helpful in explaining the timing as each piece is custo... See more

Rated 5 out of 5 stars

I have purchased several cashmere turtle neck jumpers. I love them and mix and match under coats and scarves during winter but also where them I late autumn. The jumpers wash well and keep their shap... See more

Rated 5 out of 5 stars

A truly spectacular selection of the finest quality garments, and brilliant and attentive customer service. I bought a Positano Wrap for my wife's birthday in May, and she found it too light. Mai... See more

Rated 5 out of 5 stars

This sweater is beautifully made, lives up to all of the comments made by Madison. The color is a stunning blue, and the sizing is accurate. I highly recommend this company


Company details

  1. Clothing Store
  2. also in
  3. Custom Tailor
  4. Fashion Accessories Store
  5. Knitwear Manufacturer
  6. Plus Size Clothing Store

About MaisonCashmere

Written by the company



MaisonCashmere is a leading Italian knitwear brand appreciated in over 100 countries around the world. The first to adopt an "on-demand" business model in the industry, we create high-end products with premium yarns, providing a conscious, transparent, ethical, and customized online shopping experience.

Our production site is nestled in the lush hills of Chianti, just a stone's throw away from Florence. We believe and invest in this region every day, cultivating highly skilled personnel.


MEN

Our Commitments

Written by the company

Made-to-Measure Cashmere
Design your own cashmere piece. From colors to fit and exact measurements, every detail is defined by you and brought to life by our artisans. Each garment is crafted on demand, one at a time, to deliver a truly personal level of quality, comfort and refinement.
International Express Shipping
We specialize in international deliveries to the USA, Canada, UK, EU and Australia through leading express couriers such as FedEx, DHL and UPS. All shipments are handled with priority service and no additional costs for our clients

Easy Returns

30 days to change your mind

Simply submit your request through the dedicated Returns portal. You’ll receive your prepaid courier label there and can ship the package back in complete autonomy.

Contact info

Welcome Privilege

Join our newsletter and get a 5% welcome code for your first order

4.5

Excellent

TrustScore 4.5 out of 5

778 reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(778)

526 reviews in the last 12 months

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Rated 4 out of 5 stars

This is my second poncho from Maison du…

This is my second poncho from Maison du Cashmere. I love what you do and the quality of the products you sell.
This new one is lighterin weight, the knitting is loose (not a tight knit) and the suze is smaller/shorter that the first one I bought. It is excellent for light cover-up, travel and slightly chilly weather or nights out in England's summer ☀️ 😉
This arrived well packed and much faster than the first time I bought the first poncho. So overall very pleased and happ with this lovely piece.

22 April 2026
Rated 5 out of 5 stars

Multiple reasons for this "top" score

Multiple reasons for this "top" score - an excellent, navigable, and visually enjoyable virtual shopping "trip"; easy, efficient delivery; and perhaps most important, a beautiful product that exceeded my expectations and was an absolutely perfect fit!

13 April 2026
Rated 5 out of 5 stars

Glorious jumper- Excellent service

Glorious jumper, and excellent service. What is so lovely is that you not only produce beautiful, reasonably priced, cashmere but that you do what you set out to do. You deliver when you say you deliver, you do not use Evri. Thank you so much, yet another successful purchase, and it will not be the last.

19 March 2026
Rated 5 out of 5 stars

Great experience with MaisonCashmere

Great experience with MaisonCashmere. I special ordered a number of items and the team there walked me through the process wonderfully. Everything fit perfectly, was delivered quickly and was beautifully packaged. Really excellent experience.

9 April 2026
Rated 1 out of 5 stars

The sizing has gotten smaller

The sizing has gotten smaller, or else the photos showing loose fits are misleading. Everything I ordered will have to be returned. I have ordered more than 6 sweaters in the past that were lovely and I was happy to be a repeat customer. But the 3 sweaters I ordered at Christmas for my husband were smaller than normal, but still wearable, but the 2 new sweaters for me just received are a poor fit, despite the fact that I have ordered those same sizes in the past.

9 April 2026
MaisonCashmere logo

Reply from MaisonCashmere

Dear Jillian,

Thank you for your feedback.
We understand how disappointing it is when a fit does not meet expectations, especially as a returning customer.

Our knitwear is crafted from natural fibers through small-scale, artisanal processes, so slight variations in measurements can occur within standard production tolerances. In addition, each style is developed with its own intended fit, meaning the way a garment sits can vary from one design to another.

That said, our sizing standards have remained consistent, and we always aim to present each item as accurately as possible through our imagery and size guidance.

We would appreciate the opportunity to review this with you in more detail. If you could contact us directly via email and share the styles and sizes received, our team will gladly check the measurements and help guide you toward the most suitable options.

Thank you again for your continued support.

Best,
MaisonCashmere

Rated 5 out of 5 stars

The sweaters are great

The sweaters are great. Just as described and of good quality. I have bought from this store several times and love the selection of colors available here. Thank you.

4 April 2026
Rated 5 out of 5 stars

Beautiful wrap

Beautiful wrap! Long, so it wraps around you, light, super soft to the touch I didn’t want to take it off and so comfortably warm and cosy. My order was shipped the day I ordered it. It was easy to track via FedEx. It was carefully packaged and arrived in perfect condition. From Italy to Perth Australia it arrived in 6 days. Could not be happier. Thank you

4 April 2026
Rated 5 out of 5 stars

Absolutely gorgeous products with true color matching!

As always, your products are absolutely gorgeous, from the color range to the luxurious softness.

Unfortunately your beautiful clothing sizes aren’t really designed for plus+ size women, and I had to return two cashmere hoodies. The return process was simple and streamlined.

2 April 2026
Rated 3 out of 5 stars

I ordered a crew neck ,i got a turtle neck

I ordered a creasse neck ,i got a turtle neck.
To bad.

29 March 2026
MaisonCashmere logo

Reply from MaisonCashmere

Dear Delia,

Thank you for your review, and we’re sorry to hear you’re disappointed.

We’ve checked your order and can confirm that a turtleneck was selected at checkout. We’d be happy to help resolve this.

If you’d prefer a different style, you’re very welcome to return the item. Just reach out to us and we’ll guide you through it.

Best regards,
MaisonCashmere

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