Took 9 days to deliver a rug a four hour drive away. Cost $300. Lied repeatedly about arrangements to deliver.
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See what reviewers are saying
It's 10 mins past 12pm on a Sunday. I was told my delivery would be between 8am & 12pm. I've been waiting next to my phone for Mainfreight to call/txt all morning for a full house load of furniture t... See more
I’m so happy with Mainfreight as last Friday I asked them to deliver my Peace lily mattress as soon as possible as I had already throw in my old one away and I spoke with William in Auckland and he sa... See more
Slow to pick up, poor communication, slow to deliver. The delays have cost me over $2000 in lost revenue as well as customers who are unlikely to return. 3 Staff sent home for a week, hope they come b... See more
Company details
- Logistics Service
- Courier and Delivery Service
- Courier Service
- Delivery Service
- Freight Forwarding Service
- Shipping and Mailing Service
Information provided by various external sources
Mainfreight Limited is a listed-New Zealand logistics and transport company headquartered in Auckland.
Contact info
I want to offer my thanks and gratitude…
I want to offer my thanks and gratitude to mainfreight staff, who went well beyond the 11th mile to get a fridge and washer to me today. Thank you very much.
8 November 2024
Unprompted review
The delivery was going well until they…
The delivery was going well until they drove out the gate and didn't stop to close it. Staff should know that if you have to open a gate then it needs to be closed on the way out. It's common courtesy!!!!
30 July 2024
Unprompted review
Really poor
Really poor. No update why item is late. Then they will reschedule for how many times. No calls no info. Really poor service but drivers are friendly. Happened to me twice. Which is BS
12 April 2024
Unprompted review
Not recommended
I booked 2 pallets from breda to austria. They picked it up on monday and said they will deliver it on Wednesday but that didnt happen. I called them 3 times they said they'll call me back i never received a call back. And today I called them again on friday. They said it will be delivered on monday. They dont help people properly. Lots of delays. Definitely not recommended. Even 1 star is a lot for them!!
1 December 2023
Unprompted review
Drivers are friendly but claims dept is horrible
We've been a client for years. Drivers are friendly and the warehouse team is proactive, however, the claims department accepts no responsibility when they or their subcontractors damage your goods. Even when CCTV images show the damage did not happen at your own warehouse and the pallet was in perfect condition when it left, they say you have to prove the damage happened while the pallet was in their possession. And despite CMR terms allowing for hidden damage claims, they will not accept the claim if the damage is not written down on the POD - which is impossible in the case of hidden damage. Terrible experience with the Genk Claims team and getting worse.
19 October 2023
Unprompted review
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