Mailjet Reviews 3,690

Mihael has been extremely patient, knowledgeable, and flexible throughout the entire process. We’ve received excellent support and truly appreciated the clear and consistent communication, which made everything much easier

Nice services, deliverability 100%. But the most important - every question and every request is processed extremely quickly.

Worst customer support, not onboarded the profile even after 2 weeks. Response time slow and minimal explanation.

My transactional account was blocked due to a technical misunderstanding and a past security issue. Mihael from the support team was incredibly helpful, patient, and professional. He took the time to escalate the issue and understood the situation perfectly. My account was unblocked quickly. Truly "legendary" support, thank you Mihael

Prompt response.
Helpful.

Was able to enhance antispam policy through dmarc optimization

My business validation has not been approved yet, maybe because I'm a small customer. After registration they announce that it'll take a few minutes to get started, I'm stuck at first step and ticket has been open for 24 hours.

Edit: Just got cleared and I can now start developing with Mailjet. It’s good they have compliance in place for new customers, trust is good but support can be more responsive (really good when they get in touch). But I’m now a happy customer!

The service was interrupted without any notification from your end and I stopped receiving the emails.

Ideally, I would have liked to be informed beforehand.

I had an issue about my last invoice. I just call and Théo did the rest. He was very helpfull on this subject and solved the issue in just fews days.

Thanks a lot Théo !

Great, personalised service from the MJ team. Made it very easy to clear hurdles and get the work done.

We are using mailjet for our business and we are very satisfied with the results and support. I wanna thank the help to Slavena.

Spoke to Anastasia who resolved the issues I was having. Wonderful support agent.

Absolutely thrilled with the support I received (Thank's Mihael) ! The assistance was not only efficient but also incredibly friendly and engaging. Every question I had was answered with clarity and patience, making the entire process smooth and stress-free. The dedication to ensuring a positive experience was evident, and I couldn't be happier with the outcome. Highly recommend their service to anyone in need. Thank you for going above and beyond !

Simeon from the support team is fantastic. He solved my problem instantly and patiently answered all my questions. You're very lucky to have such an employee.

Quick, clear and detailed response from Mihael from the Mailjet Support team.
Mihael answered all my technical questions regarding segmentation and contact properties.

Mailjet Support is great. I had a problem, opened a Support Case and it was resolved quickly.

I had a very bad experience with Mailjet.

My account was banned only two days after I paid for a subscription, supposedly for not respecting their terms and conditions — without any concrete explanation or details.

Worse:

The email campaign I sent was corrupted on their side, and all the links inside the emails sent to my clients were broken.

When I contacted support for help, nobody responded.

When I followed up, I was told that I was not the person who subscribed to the account, which is completely false and makes no sense.

At no point did anyone try to help, investigate, or clearly explain what happened. My account was simply shut down, my money taken, and my clients affected.

This is extremely unprofessional and unacceptable for a service that handles business-critical communications. At the very least, I expected transparency, support, and accountability — none of which I received.

I would strongly advise others to be cautious before trusting Mailjet with their email campaigns or payments.

I appreciate Mihael's responsiveness and professionalism.