What a fantastic find this lovely baking company is! My son lives away and I have always made him a birthday cake so when I saw Mailbakes I thought I would give them a try. My son was absolutely de... See more
Company replied
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Review summary
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If I could give more than 5 stars I would!! Apparently the cake is delish (no one has sent me any!!) And delivery was fast. I made an error in the address totally my fault, but they couldn't be more... See more
Company replied
Amazing service again from Mailbakes. Sent as a gift for a special aunt and she absolutely loved it. Cake was fresh, tasty and thoroughly enjoyed as a surprise gift. Delivery was super fast and ar... See more
I made a mistake on the date when ordering, quick email and it was all sorted. Cake card arrived on the day requested and feedback from recipient was the cake was really, really yummy. I will use this... See more
Company replied
Company details
Written by the company
At MailBakes, we believe that life’s sweetest moments should be celebrated with something special. That’s why we’ve made it our mission to deliver freshly baked, delicious cakes paired with personalised greeting cards right to your door. Whether you’re celebrating a birthday, anniversary, a new job, or just want to brighten someone’s day, our cake cards offer a unique and thoughtful way to make any occasion unforgettable. Based in Liverpool, our bakery is dedicated to crafting high-quality cakes using the finest ingredients. Each cake is baked with love, ensuring it tastes as good as it looks. We know how important it is to send a gift that truly reflects your sentiments, which is why we offer a wide range of customisable options. From selecting your favourite cake flavour to personalising the accompanying card, MailBakes is here to help you create a gift that’s as special as the person receiving it. Our commitment to customer satisfaction doesn’t end at baking. We take pride in our seamless delivery process, ensuring that your cake card arrives fresh and on time, no matter where you are in the UK. With our easy-to-use online ordering system, you can send a sweet surprise in just a few clicks, making it the perfect solution for those last-minute gift ideas. At MailBakes, we’re not just delivering cakes; we’re delivering smiles, happiness, and a little bit of magic with every order. Join our growing community of happy customers and trust us to make your next celebration truly special. Because at MailBakes, every day is an opportunity to spread joy, one slice at a time.
Contact info
United Kingdom
- mailbakes.com
4.5
Excellent
5K reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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Present from my granddaughters xx
Present from my granddaughters xx. nice and moist lovely pieces of cake chocolate and jam sponge
Would recommend you x
2 October 2026
Unprompted review
This was a little birthday pressie for…
This was a little birthday pressie for my sons girlfriend
Which was delivered on time and both slices of cake were enjoyed - her favourite was the chocolate one!
I would recommend to a friend
22 September 2026
Unprompted review
Speedy delivery and delivered with care
Speedy delivery and delivered with care
Cake was fresh and packaging lovely.
Very happy thank you
1 October 2026
Unprompted review
Gorgeous cakes
Absolutely beautiful cakes even days after delivery. Would recommend to anyone !
22 September 2026
Unprompted review
Really lovely gift
Really lovely gift . Birthday girl was very pleased .delivery was on requested day
22 September 2026
Unprompted review
It was delivered on time on my wife's…
It was delivered on time on my wife's Birthday, very well packed and we both shared the cake, it was lovely. Will definately use again. All the best with your business. Thank You very much
22 September 2026
Unprompted review
I love this
I love this. I sent a mail bake for my daughter. She loved it. The cake was really moist and tasted great. From an ordering point of view I made a mistake and had a query which was dealt with quickly and efficiently. Contact was excellent. I will definitely use this company again. Thank you
22 September 2026
Unprompted review
THE TASTE FIRSTLY AND NOT HAVING TO GO…
THE TASTE FIRSTLY AND NOT HAVING TO GO TO SHOP FOR BIRTHDAY CAKE
25 September 2026
Unprompted review
Very poor so you pick a date yep did…
Very poor so you pick a date yep did that day before needed. Waited in all day ndver arrived so says its coming next day to not be posted yet describes as mail bake through letter box no need for you to be in. So ive paid for absolutely wasted cake that im then told of the company it 1 to 3 working days for delivery anniversary cake and card wasted company response extremely poor and would i recommend defintley not
1 October 2026
Unprompted review
Reply from Mailbakes
Hey there,
We’re very sorry to hear about your experience, especially as this was an anniversary gift. We completely understand how disappointing it must have been to wait for the delivery and then find that it hadn’t arrived as expected.
We’ve reached out to you directly through Trustpilot to ask for a little more information so we can look into what happened and find a suitable solution to make this right. We’re very sorry for the frustration and disappointment caused, and we hope we can put this right for you.
Kind Regards,
MailBakes Team
⭐ Extremely disappointing
⭐ Extremely disappointing
Ordered a cake and personalised card specifically for my husband’s 40th birthday, with confirmation stating it would arrive on 30th September. It never arrived, leaving me with no cake and no card the night before his birthday. We leave for holiday first thing in the morning, so a late delivery is completely pointless. Really disappointing service for such an important milestone birthday.
30 September 2026
Unprompted review
Reply from Mailbakes
Hey Colin,
We’re very sorry that your order didn’t arrive on time. We know this wasn’t just an order. It was something you had carefully arranged for your husband’s 40th birthday, making it even more disappointing that it didn’t arrive when it was supposed to.
This is absolutely not the experience we wanted you to have, and we’re so sorry that we let you down on such a special occasion.
We’ve reached out to you directly with our sincere apologies and a goodwill gesture, and we hope we can make this a little better for you.
Kind regards,
MailBakes Team
Wonderful ‘cheer you up’ gift from my…
Wonderful ‘cheer you up’ gift from my daughter, delicious cake, beautifully presented.
30 September 2026
Unprompted review
Amazing service again from Mailbakes
Amazing service again from Mailbakes.
Sent as a gift for a special aunt and she absolutely loved it.
Cake was fresh, tasty and thoroughly enjoyed as a surprise gift.
Delivery was super fast and arrived before expected date, amazing.
19 September 2026
Unprompted review
Easy to order
Easy to order. Lots of choice.
Ordered for a friend's birthday. Delivered promptly . She was over the moon with such an unusual present and says the cakes where excellent quality.
Thank you
17 September 2026
Unprompted review
Amazing cakes
Amazing cakes , arrived earlier than expected. Will use again .
21 September 2026
Unprompted review
Ooh yummy!
Package arrived on the Sunday, my daughter's Birthday.
She rang to thank me, saying it was a lovely surprise and the cakes were delicious, she shared them, plus the sweets, with her partner and my grandson. So I said they will get the same again this month for my grandsons 5th Birthday. I got a very loud "Ooh yummy" 😁
20 September 2026
Unprompted review
Absolutely angelic cake slices like pieces of clouds
I have just received one of these letterbox treats as a surprise from my sister. Oh my goodness they are delicious! They are packaged beautifully and well wrapped to keep them fresh. I opened them straight away and tucked in, they tasted like they had just come out of the oven , absolutely gorgeous!!. What a lovely idea as a gift to send to someone. Thanks so much for making my day! I am going to order my own going forward and a lovely local company to me aswell which is even better
29 September 2026
Unprompted review
Was not delivered on time
Was not delivered on time. I ordered on the Wednesday for delivery on Friday. Checked on the Thursday all was ok for delivery and was told it would be delivered on the Friday and it didn’t arrive till the Saturday. My relative didn’t even get a card on her birthday. I was so disappointed, emailed to say it wasn’t delivered on time and was told as it was delivered on the Saturday nothing could be done. £18 for two pieces of cake and a card to get delivered is a lot of money, especially when it doesn’t even get to them on their birthday.
19 September 2026
Unprompted review
Reply from Mailbakes
Hey Lesley,
We’re really sorry that your order didn’t arrive on the Friday you selected, especially as it was intended as a birthday gift. We completely understand how disappointing it must have been for your relative not to receive the cakes and card on their birthday, particularly when you had checked beforehand to make sure everything was on track.
We’re also sorry that our previous response left you feeling that nothing could be done. That’s certainly not the experience we want for our customers, and we appreciate you taking the time to share your feedback with us.
We’ve emailed you to apologise and discuss this further. We’d really like the opportunity to put this right and hope we can restore your confidence in us.
Kind Regards,
MailBakes Team
Late Delivery Kind of Ruined it!
Cakes arrived on 28th despite parcel being marked 26th, with only 2 days left before expiry date of 30th September. Quite disappointing as there were 2 boxes thoughtfully sent by a good friend and there's no way I can finish them all before the expiry date.
28 September 2026
Unprompted review
Reply from Mailbakes
Hey MNadl,
We’re really sorry to hear that your cakes arrived later than expected, especially as they were thoughtfully sent to you as a gift from a friend. We completely understand how disappointing this must have been, particularly with the cakes arriving so close to their best-before date and not giving you enough time to enjoy them.
We’d really like to look into what happened with the delivery and see how we can help. We’ve reached out to you directly via Trustpilot to ask for a few more details about your order so we can investigate this further with our team.
We’re very sorry again for the disappointment and inconvenience caused, and we hope we can make this right for you.
Kind Regards,
MailBakes Team
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