MAHI Leather Reviews 

428
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the handmade leather products, noting that the materials feel sturdy, look gorgeous, and offer truly incredible value for money. People also deeply appreciate the swift delivery service, mentioning that packages arrive promptly and safely in protective boxes. Consumers regularly point out that the customer support team is extremely friendly, highly responsive, and completely professional when resolving questions or replacing items. Some reviewers were not happy with minor shipping issues, such as items arriving with noticeable packaging creases or experiencing initial delivery delays.

What people talk about most

Product

Customers shared immense satisfaction regarding the product quality, frequently praising the genuine leather... See more

Quality

Customers consistently note positive experiences with quality, praising the sturdy construction, beautiful... See more

Customer service

Clients share positive opinions on customer service, frequently describing support agents as friendly,... See more

Delivery service

Consumers express immense satisfaction with the delivery service, frequently highlighting surprisingly fast... See more

Service

Users describe positive interactions with service, highlighting top-notch support and amazing after-sales... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using my Harvard laptop bag every day for the past few weeks, and it has become a real statement piece. The vintage brown color gives it a rugged, professional look, and the craftsmanship... See more

Rated 5 out of 5 stars

Superb products however my slippers are at least 2 sizes too small and I got a pair one size bigger than normal to be sure. Their sizes are not accurate, I would go at least one size up if not two of... See more

Rated 5 out of 5 stars

Good leather, sturdy and excellent quality overall. We got the Classic Backpack in brown and navy, and the Classic Bucket Bag in brown. They were all well made and the bucket bag and the navy backpack... See more

Rated 5 out of 5 stars

I love this satchel - especially in the crocodile pattern as it looks classy and fits all my diaries and everything else amazingly. Mahi in Māori Language (te reo) means to “work” so the analo... See more


Company details

  1. Bags and Luggage Store

Written by the company

Premium leather handmade just for you. MAHI offer a one year warranty as standard on all orders. All leather is a byproduct of local farming. $1.50 from every sale is donated to the FRANK Water charity.

MAHI Customer Promise

Written by the company

30 Day Money Back Guarantee
As part of our commitment to quality, MAHI offers a full 100% money-back guarantee on all non-personalised orders.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

428 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(428)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleased customer

Having purchased several items, including duffels, weekenders and portfolios, all have been excellent without a blemish. Apparently, those folks in India know how to work leather.

Recently, I purchased two portfolios and wanted a different monogram and Mahi Leather worked with me until we got it worked out. Yes, I am very impressed by their customer service and willingness to make sure that I am happy with the result.

Good job MAHI LEATHER, keep up the good work.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Craftsmanship

Quick delivery, excellent condition and quality and the customization was correct. My husband bought me a bag from your company for Christmas and he loved it so much he asked for one for his birthday!

26 January 2025
Unprompted review
Rated 5 out of 5 stars

I ordered the Classics Artist Roll in…

I ordered the Classics Artist Roll in leather with engraved initials, it was a Xmas present ordered 2 days before Xmas delivery cut off dates. Once order was processed I received tracking# & delivery date 30/12/24?? Noooo...!! Customer service were great and assured me they were doing their best to get the parcel to me before Xmas day. Up to Xmas Eve Eve, the pressie was arriving 30/12/24.. Xmas Eve I received message it's out for delivery.. woo hoo! It arrived that afternoon and was better than the pictures, the smell of the leather roll and the design, its beautiful

19 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent! Bag arrived just in time for Christmas despite a little fed ex snaggle. Carrie Anne resolved the problem immediately. and my partner loves her new weekender - well made, great size and beautiful.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful bag and very well crafted

Beautiful bag and very well crafted.
Initially Fed Ex delivered my bag to a different city. The customer service representative Carrie-Anne was very helpful with resolving the issue. I received my replacement order shortly after. I was very pleased with the quality of product as well as the quality of customer service.
I will be a return customer.

13 January 2025
Unprompted review
Rated 1 out of 5 stars

Worst leather bag I’ve ever seen

I received a bag for my birthday last April after showing it to a family member, The Harvard in black, and it is quite simply one of the worst bags I’ve ever seen. I wanted to love it, but the material is stiff and wrinkled in many places. It feels dried out and paper thin. I only used it once, due to the issues, but it appears like it won’t last long without ripping/splitting. I tried leather conditioner and it just sits on the outside and doesn’t absorb whatsoever. I honestly question if this is actually leather. I’ve had a lot of leather products in the past and this bag feels and looks like a $10 Temu product. Avoid this company at all costs.

10 April 2024
Unprompted review
MAHI Leather logo

Reply from MAHI Leather

Hello Cydney,

We're sorry to hear about your experience. It's quite unusual as the leather we use is certainly not paper thin.

Could you please email some photos of the issues you describe? If there have been any shortfalls our side we will replace the product or refund you.

Thank you,
MAHI

Rated 5 out of 5 stars

Excellent Service

I ordered a Knife Roll as a gift a few days before Christmas and was so pleased to receive it on time. I appreciate the excellent service received.

25 December 2024
Unprompted review
Rated 5 out of 5 stars

Quality & Versatile

Finally! A quality bag made of genuine leather that will last a lifetime to take to my office. I am so happy to have found such an excellently crafted bag.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Great Quality

The apron arrived quickly and is just as described. After ordering the apron, I was pleasantly surprised to receive a Buy 2 - Get 1 Free. I took advantage of that coupon to knock 2 more Christmas gifts off my list. Those items were also fantastic.

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Great surprise

Product arrived before expected which was a great surprise. It is well made and met my expectations. Good quality

14 December 2024
Unprompted review

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