MAHI Leather Reviews 

428
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the handmade leather products, noting that the materials feel sturdy, look gorgeous, and offer truly incredible value for money. People also deeply appreciate the swift delivery service, mentioning that packages arrive promptly and safely in protective boxes. Consumers regularly point out that the customer support team is extremely friendly, highly responsive, and completely professional when resolving questions or replacing items. Some reviewers were not happy with minor shipping issues, such as items arriving with noticeable packaging creases or experiencing initial delivery delays.

What people talk about most

Product

Customers shared immense satisfaction regarding the product quality, frequently praising the genuine leather... See more

Quality

Customers consistently note positive experiences with quality, praising the sturdy construction, beautiful... See more

Customer service

Clients share positive opinions on customer service, frequently describing support agents as friendly,... See more

Delivery service

Consumers express immense satisfaction with the delivery service, frequently highlighting surprisingly fast... See more

Service

Users describe positive interactions with service, highlighting top-notch support and amazing after-sales... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using my Harvard laptop bag every day for the past few weeks, and it has become a real statement piece. The vintage brown color gives it a rugged, professional look, and the craftsmanship... See more

Rated 5 out of 5 stars

Superb products however my slippers are at least 2 sizes too small and I got a pair one size bigger than normal to be sure. Their sizes are not accurate, I would go at least one size up if not two of... See more

Rated 5 out of 5 stars

Good leather, sturdy and excellent quality overall. We got the Classic Backpack in brown and navy, and the Classic Bucket Bag in brown. They were all well made and the bucket bag and the navy backpack... See more

Rated 5 out of 5 stars

I love this satchel - especially in the crocodile pattern as it looks classy and fits all my diaries and everything else amazingly. Mahi in Māori Language (te reo) means to “work” so the analo... See more


Company details

  1. Bags and Luggage Store

Written by the company

Premium leather handmade just for you. MAHI offer a one year warranty as standard on all orders. All leather is a byproduct of local farming. $1.50 from every sale is donated to the FRANK Water charity.

MAHI Customer Promise

Written by the company

30 Day Money Back Guarantee
As part of our commitment to quality, MAHI offers a full 100% money-back guarantee on all non-personalised orders.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

428 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(428)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

LOVE ~The Compact Laptop Satchel


I love this satchel - especially in the crocodile pattern as it looks classy and fits all my diaries and everything else amazingly.

Mahi in Māori Language (te reo) means to “work” so the analogy reflects perfectly for living and working in Auckland NZ!

Thank you MAHI for a gorgeous product and swift service.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Great purchase and delivery experience!

We ordered a bag for a client gift - the website made it easy to order and the embroidery piece was very clear. Great initial experience with the MAHI Leather, the client loved the bag, and we'll order from them again!

26 September 2025
Unprompted review
Rated 1 out of 5 stars

dishonest business practices

I pressed the "apply" button to test a discount code and see if the discount was off shipping too. This doesn't work until you put in payment details and then when pressed again and it takes that as a purchase button (on mobile). I then told them not to send it and they replied but still sent it! It all feels a dodgy as a business so I would not trust them. I would add a photo of the button if I could as there is no doubt that it is not a purchase button as the purchase button is a few lines below.

14 October 2025
Unprompted review
MAHI Leather logo

Reply from MAHI Leather

Thank you for your review.

As per our email chain, you were refunded the 10% discount on Sunday (this was 1 business day after reporting the issue and 2 days prior to this review being posted).

We are not aware of any technical issue on our website that would cause you to checkout unintentionally. Our customer support team has reached out to you to investigate the matter - if there is a problem with our website we will of course compensate you accordingly.

Best wishes,
MAHI

Rated 5 out of 5 stars

Will buy again!

I was very happy with the quality of the product, it made a great gift. Carrie-Anne was also very helpful in getting it shipped to the US.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Great overall

Good leather, sturdy and excellent quality overall. We got the Classic Backpack in brown and navy, and the Classic Bucket Bag in brown. They were all well made and the bucket bag and the navy backpack were both soft, while the brown backpack was a bit stiff but has been softening up slowly. The only small issue was that the brown backpack arrived a bit crushed on one side, possibly due to how it had been stored.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Leatherrr

Superior quality, nice design, very spacious bag, love it! Took it to a little hike a couple of days after the purchase, met all the criteria.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

I ordered multiple Columbus bags as gifts (and one for myself). They were all of excellent quality and look amazing. I would highly recommend Mahi!

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Good quality leather apron

Good quality leather apron that was shipped quickly to me. It's easy to size and put on and will be excellent protection when I do certain woodworking.

15 September 2025
Unprompted review
Rated 4 out of 5 stars

Great product - attention to communications needs improvement

The gift itself (a customized padfolio) is excellent and my wife is extremely happy with it.
Had the attention to detail on shipping been on point I'd absolutely have given 5 stars. In short, my requests indicated a drop dead date for delivery, which was ignored. They ultimately got the package to me earlier than indicated in shipping, but still missed our actual anniversary. Carrie-Anne DID work very hard to improve the situation, so ultimately I'm satisfied.

15 August 2025
Unprompted review

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