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Magnumtaxisstoke Reviews 

428
•
TrustScore 4.5 out of 5

4.7

Taxi Service
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Review summary

Created with AI, based on recent reviews

Evaluating 378 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite and friendly drivers, stating that vehicles are consistently clean and the booking system is extremely straightforward and easy to use. Many people also appreciate the prompt arrivals, helpful assistance with luggage, and very fair prices, making everyday travel feel smooth, comfortable, and highly reliable. Some reviewers were not happy with specific journey details, noting occasional unexpected delays or frustrating issues when pre-booking vehicles in advance. A few consumers additionally mentioned minor communication barriers or driver distractions, such as individuals staying on their phones throughout the trip.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing drivers as polite, friendly, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the prompt arrival times and polite,... See more

Delivery service

People report positive experiences with delivery service, noting that drivers are always punctual and arrive... See more

Price

Customers consistently note positive experiences with price, highlighting that the costs are very reasonable,... See more

Booking process

Reviewers mention positive feedback about booking process, highlighting that it is consistently quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had difficulty finding my address with the automated phone system but soon put through to an operator who sorted it for me. Pre booked taxi arrived on time & later needed a taxi from the hospital whic... See more

Rated 5 out of 5 stars

Always a pleasant experience with Magnum. I usually pre-book my taxis and they are always on time. Very rare they come late. Always friendly and clean cars and take the quickest route for you. Plenty... See more

Rated 5 out of 5 stars

Taxi was booked the day before my journey and I received confirmation. Taxi arrived at the correct time and I had a message to say he was outside. He took us to our destination very swiftly, taki... See more

Rated 5 out of 5 stars

My driver, Riffat, was a joy . He arrived promptly, was courteous, friendly and we had a very pleasant conversation. The vehicle was clean and comfortable and the whole experience was first rate. I... See more

Company details

  1. Taxi Service
  2. Bus and Coach Company
  3. Limousine Service
  4. Minibus Taxi Service
  5. Transportation Service

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

428 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(428)

358 reviews in the last 12 months

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Rated 4 out of 5 stars

The quality taxis of Stoke and Newcastle

Sometimes they are good sometimes they are bad. The majority of them don’t know how to get where you want to go and rely on their sat nav to get you there so it costs you more. Then of course you have the driver who takes the piss and takes the longest route and blames roadworks. How was your journey today?

5 May 2026
Unprompted review
Rated 1 out of 5 stars

Held work langyard at ransom

Held work langyard at ransom, even though my husband was paying (to a personal bank account , which is wrong in itself and i will be contacting the council) as soon as got out of taxi tried to shout and stop him (windows were down but he had headphones ins so didnt stop). Had a go at husband and me cause he had to leave a job , we would of been happy to wait and never asked him to do this. We were given time frame by the person we spoke to on phone. Keeping my langyard untill he was sure that £4 had gone into his personal bank account is actually extortion , langyard should of been given straight away . As i explained this was my work keys and badge , they are for a school and can give acsess to a school and should of been handed over as soon as driver came back , but he wouldnt until i raised my voice despite me trying to explain the importance calmly first. Just common sense and respect , he cant keep my property from me and had no right to diliberatly withhold my item in the car demanding payment (which we understood was for his time but did not mean he should hold item ransom). I use your service every day to get to work and am now going to switch because god forbid my langyard falls again and this time the driver refuses to give it back

1 May 2026
Unprompted review

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