Magnific Reviews 

2,967
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 416 reviews, most reviewers were somewhat happy with their experience overall. Consumers find the platform very easy to use, praising the realistic video outputs, high quality, and smooth editing features. Many people appreciate the powerful tools available for creative projects, graphic design, and precise image adjustments. Users also mention that the system helps improve workflow and delivers good results quickly. However, some customers also noted frustrating issues with unexpected subscription charges, premium plan errors, and missing benefits. People experienced very poor customer support, mentioning that requests often go unanswered for days. Others complained about unexpected technical glitches and slow processing times during video generation sessions.

What people talk about most

User experience

Clients share ambiguous opinions on user_experience, with many reviewers praising the platform as intuitive,... See more

Product

People report ambiguous experiences with product, as opinions on its AI generation capabilities and... See more

Subscription

Reviewers highlight ambiguous aspects of subscription plans, noting that unlimited access is often suspended... See more

Website

Users describe ambiguous interactions with website, reflecting a wide split in customer experiences. Some... See more

Customer service

Customers consistently note negative experiences with customer service, reporting that getting clear answers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been really impressed with Magnific! The quality is amazing, and the AI creates stunning results. My favorite feature is the motion transfer—it can copy the movements from a reference video and... See more

Company replied

Rated 5 out of 5 stars

I have tried nearly every AI image app online, and by far Magnific is the best at maintaining the original while altering it only as specified in your prompt. I highly recommend it for those who want... See more

Company replied

Rated 5 out of 5 stars

Easy to use, and now with the added AI edit feature it is even easier to use. Been using this image site before the rebrand and will continue to use it in the future.

Company replied

Rated 5 out of 5 stars

The day a new friend told me about node based system on Freepik, I moved to it instantly. For a while, I used to make 2D and 3D animations for schools (pedagogical storytelling) and I was in lack of... See more

Company replied


Company details

  1. Software Company
  2. Film and Video Producer
  3. Photo Restoration Service
  4. Video Editing Service
  5. Video Production Service

Written by the company

Magnific (formerly Freepik) is an AI creative platform built for professional teams and individual creators. Founded in 2010, it now reaches over 100 million monthly visits and more than 1 million paid subscribers. The platform integrates AI tools for image, video, and audio creation, with precision camera and lighting controls, 3D environments, exclusive upscaling technology, and a library of 250M+ creative assets. Its collaborative canvas, Spaces, supports end-to-end team production without losing precision or brand consistency. Magnific serves enterprise marketing teams, creative studios, production agencies, and independent professionals worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(2,967)

648 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Like it

I’ve been using the service for over five years. It’s unrivaled.

13 August 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you for sticking with us for over 5 years! Truly appreciate the loyalty 🙌

Rated 5 out of 5 stars

Look no further

Look no further, the best there is. Been using this for over 2 years now and they are always up-to-date with new models. As a premium user you can even try out future models! Plus their customer service-chatbot is the best I've come across so far in comparance with other companies. Very helpful and even can 'speak' in your own language (English is not my first language).

13 August 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you for your kind words! Happy creating!

Rated 1 out of 5 stars

Transition douloureuse Freepik Magnific

Depuis le "changement de nom", je n'ai plus accès au forfait Essential que j'ai acheté en décembre 2025.

J'ai écrit 2 messages sur leur plateforme pour comprendre ce qu'il se passe et je n'ai toujours pas de retour. Il s'agit d'un MAGNIFIC loupé côté service client (j'ai l'impression de me faire voler).

Je n'ai pas eu de ticket. Voici ma demande :

I previously sent a message that has gone unanswered. I paid for this annual subscription:
SUBSCRIPTION
ID— f75083e7-ae86-48dd-b9e8-d4daec5f8fff
Billing Period— Dec 09, 2025 to Dec 09, 2026
Next Billing Date— Dec 09, 2026

I am very surprised to find that I no longer have access to the benefits of this subscription. Could you please restore my access and explain what is happening?
Customer ID— 126096566

12 August 2026
Unprompted review
Magnific logo

Reply from Magnific

We have answered you in case 00694750

Rated 5 out of 5 stars

Best AI platform on the market

Best AI platform on the market. No scam, not fake promises. You get wat you pay. Thank you!

11 August 2026
Unprompted review
Magnific logo

Reply from Magnific

Straightforward and honest is exactly what we aim for — thank you! 🙏

Rated 5 out of 5 stars

This is a really easy program to use

This is a really easy program to use, very, very simple, and it's all in one. It's basically what one of my mentors kind of teaches through with this kind of stuff, so it just makes it super easy. What you should definitely know about this, though, is that your credits restart every month. If you get 20,000 credits and you only spend 5,000 of them, at the end of the month, when your billing due comes up, you are gonna lose that 15,000 unless you use them. It just resets right back to the 20,000 for the next month. Use them or lose them.

8 August 2026
Unprompted review
Magnific logo

Reply from Magnific

Thanks so much for the love and for sharing that helpful tip about monthly credits with the community! 🙌

Rated 5 out of 5 stars

Simply amazing!!!

In this case, Magnific gives a lot of advantages on stock resources, specially in videos and photos taken which are based on a certain topic. It's a great option if you make videos or other creative projects which use any tipe of visual media. I love it!!!

10 August 2026
Unprompted review
Magnific logo

Reply from Magnific

So happy Magnific is fueling your creative projects — thanks for the love! 🎬

Rated 5 out of 5 stars

Hello there

Hello, great experience with AI

9 August 2026
Unprompted review
Magnific logo

Reply from Magnific

Thanks so much! We're thrilled you're enjoying the AI experience 🚀

Rated 3 out of 5 stars

Great overall performance and feature set, but pricing plans and UX need refining

I have been using Magnific for three months now, and overall, it has been a very solid experience. The video generation results are good while not always perfect, that is standard across most AI tools on the market right now. When using credits, generation speed is noticeably faster compared to competitors. Additionally, having built-in stock music, SFX, and video assets is a huge advantage over tools like Artlist, with higher quality sound assets overall.

However, there are a few areas that could be improved:

Promotions & Offers: Magnific rarely offers discounts or deals compared to competing platforms like Higgfield or Artlist.

Unlimited Generation Queue: On plans with unlimited generation, reaching your monthly high-speed limit throttles rendering significantly. Waiting around 7 minutes for a single image, only for the final output to sometimes fall short of expectations, can slow down your workflow.

UI/UX Design: While the user interface is extremely clean and beginner-friendly, it lacks a bit of a pro-grade feel. Compared to tools like Higgsfield which has a steeper learning curve Magnific feels almost too simplified rather than like a heavy duty professional workspace.

Overall, it is a reliable tool with fantastic extra assets, but adjustments to queue speeds, promotional offers, and UI design would make it much better.

9 August 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you for this thoughtful and detailed review — we're glad the speed and built-in assets are working for you, and your feedback on promotions, queue speeds, and pro-grade UI is exactly the kind of input we're sharing with our product team 🙌

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