Magliarosso Reviews 3

Bought a bike that was sold as new, turns out it had been used, as shifter and folk had marks plus tyres were not super clean for a new bike. Not great service as won't share return details. This was a birthday present for my 15 year old. Spent £1500 and still the service is poor. Small things make a big difference. I know this is a fantastic business (as you can tell from the website and local community feedback) but stop trying to boil the ocean and concentrate on customer service & experience. Being busy is no excuse, spend a little time for everyone that comes to you

They have now gone back on their word for a full refund. Theses guys are liars and cheat.

I purchased a mountain bike at magnolia Rosso last week having travelled a long way due to availability - initial visual inspection looked ok
On riding a couple of times I noticed slight wobble in wheel/tyre and gears kept coming off so took it to a local bike shop I trust who gave it the once over and gave the bike build a scathing review
They found the following:
Headset loose
Stem bolts wrong
Gears massively out / not adjusted
And prob most concerning / extremely dangerous was that both wheels were loose
Basically nothing on the bike had been adjusted or even tighten up.

Quote ‘ it was like a child had taken it out of the box and built it’

Having an Italian sounding name does not make u an expert - total amateurs
or worse total disregard for safety of their customers
To add insult to possible injury when I called to complain no word of an apology just surly attitude
So not even basic grasp on customer service -
No suitable star rating available - Total disgrace

They know everything about the brands they're selling, any information is provided promptly, and if they don't know then they seem to have great sources because they arrive back a minute later with all the answers! They allow for test riding of bikes around the local roads, I got a great feel for my new bike frame size, so I bought a bike from them!