Magic Story Reviews 205

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the sturdy construction, vibrant colors, and beautiful artwork. Many people appreciate the personalized characters, noting how accurately they resemble the children, making the stories more engaging and special. The user experience is frequently described as seamless, from easy sign-up and photo uploads to clear progress tracking. However, some customers experienced issues with their orders, including delayed deliveries or books not arriving as expected. A few people also mentioned receiving incorrect books or duplicates, leading to frustration. Additionally, some reviewers were not happy with the subscription model, preferring the option to purchase individual books rather than being tied to a recurring service.

What people talk about most

Product

Clients share positive opinions on product. Many customers praise the high quality of the books, noting... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the books as beautifully designed,... See more

User experience

Consumers generally find the user experience to be positive. Many reviewers praise the ease of use for... See more

Order

People report ambiguous experiences with order. Many customers express satisfaction, praising quick delivery,... See more

Subscription

Customers consistently note ambiguous experiences with subscription. While some reviewers express... See more

Based on these reviews

Rated 4 out of 5 stars

I absolutely love this book and how it was made to include a character that looks like my son. The one thing I would change is the strange uncommon words in a children’s book. Though I can appreciate... See more

Company replied

Rated 5 out of 5 stars

book was excellent quality hard cover. character images looked exactly like the pictures. stories were very well write with valuable life lessons about growing up as a kid. Highly recommended, w... See more

Company replied

Rated 5 out of 5 stars

I order a new book every month from Magic Story for my 4 yo granddaughter. She gets so excited when it comes in the mail and we have to read it right away. I like how the books discuss so many differ... See more

Company replied

Rated 5 out of 5 stars

Easy to follow instructions that guide you from start to finish. Allows you to select different photos and preview the images and then decide or save them all. Looking forward to see how my granddaugh... See more

Company replied


Company details

  1. Childrens Book Store
  2. Book Publisher

Written by the company

Magic Story creates personalized children’s books that turn every child into the hero of their own magical adventure. Our mission is to inspire creativity, build confidence, and foster emotional growth through stories that make reading an unforgettable family experience. Each book is tailored to your child’s name, likeness, and unique traits, featuring breathtaking illustrations and engaging themes such as Understanding Emotions and Facing Fears. Our stories help children develop life skills, build self-assurance, and spark their imagination while creating cherished family memories. Discover more at magicstory.com.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

205 reviews

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1-star

Replied to 18% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

It was easy to complete

It was easy to complete

10 November 2025
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Reply from Magic Story

Happy to hear you had an easy time creating your book Darryl! Enjoy your first story and we hope you enjoy your book.

Rated 3 out of 5 stars

Beautiful pages rough story line...

The illustrations are beautiful and i love that it includes my son on every page but the story line is a bit scary to my 2 year old who doesn't understand his emotions yet so every other page he goes from sad to happy ...

1 November 2025
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Reply from Magic Story

Hi Carly 💜

Thank you so much for sharing your feedback — we’re thrilled to hear you loved the illustrations and that you saw your son featured throughout his story! ✨

We completely understand that The Emotion Emporium can feel a bit complex for younger readers who are still learning about emotions. We’d love to send you another book that might be a better fit for your son’s age — something a little lighter and more playful!

Please reach out to our team at https://help.magicstory.com/contact , and we’ll be happy to help you choose and send a replacement. 💫

Warmly,
The Magic Story Team

Rated 5 out of 5 stars

It's what my son thinks that matters

What's really important is how my 5 year old son received it, and it was just id hoped for! He was very excited and even taken back a bit about himself being the main character. It's well written and beautiful illustrated and we are looking forward to our next one. Thank you🙏

1 November 2025
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Reply from Magic Story

We're so happy you and your son love your book.

Rated 4 out of 5 stars

Great gift However limited selection on 1st book

I don’t like the fact I couldn’t pick out of all the different book options on the initial subscription. It only gave me about 8 to pick from and I couldn’t find anywhere to look at more options. We wanted the Dino book as his first book considering it’s his favorite subject currently but we couldn’t. That was really the only thing we didn’t like

8 November 2025
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Reply from Magic Story

Thank you for your feedback! The books we present during the process of creating your subscription are just suggestions from our best sellers. You are able to browse all books and add your child to any of them after you create their character. We will definitely take your feedback into account and try to make it more apparent that you are able to browse the site and select any book during the initial subscription. We'd like to confirm that you are also able to select your next book at any time during your subscription to make sure you're receiving the one you want before each delivery. If you have any additional issues please feel free to reach out to us. We're so happy to have you in the Magic Story family!

Rated 1 out of 5 stars

I don’t like to be forced into buying…

I don’t like to be forced into buying subscriptions. I did want to subscribe all I wanted was the book.

8 November 2025
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Reply from Magic Story

Hi Patricia,

Thank you for sharing your feedback. Just to clarify, Magic Story offers both one-time book purchases and a monthly subscription. The subscription gives families special discounted pricing and the flexibility to choose their next book, change their character, and cancel anytime — there’s no commitment required.

If you’d prefer, you can absolutely order books individually without subscribing. Each story can be purchased using the "one-time" option from our website. ✨

Warmly,
Magic Story

Rated 5 out of 5 stars

The adventure of my daughters story…

The adventure of my daughters story book is so fun to read. In fact, I think it might teach me some patience as well! I am excited to see more family members in an adventure story book that they will they will learn from! I definitely recommend for Christmas and Birthday Gifts!!!

7 November 2025
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Reply from Magic Story

Thank you for your feedback! We created Magic Story for parents and kids so it's really encouraging to hear both of you are finding value in the stories. We can't wait to see your other family members in their Magic Stories!

Rated 5 out of 5 stars

Excellent book/customer service

Excellent book, the pictures and story my grandson will love, can't wait for Christmas to come so I can read them to him. I had a question and emailed customer service, got an email back from him the next morning. Answered my questions. Thank you. Highly recommend

5 November 2025
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Reply from Magic Story

We're so happy your question was addressed and you're excited to give the gift. We can't wait to hear about your grandson's reaction and hope you get to read it together on Christmas. Such a special time!

Rated 5 out of 5 stars

My son absolutely loved his book

My son absolutely loved his book! He was so excited that his name and his own character was in the book. Its a good quality book too, not cheaply made.

27 October 2025
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Reply from Magic Story

We take a lot of care to make sure our books are of the highest quality so it's really rewarding to hear our customers appreciate the quality. We're so excited your son loves his book! We hope to see him in many Magic Stories to come.

Rated 5 out of 5 stars

quick response and issue fixed…

quick response and issue fixed immediately.
I love the books and the app, what a great product!!

7 November 2025
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Reply from Magic Story

We're glad your issue was addressed and resolved quickly Erin. The app is such a cool complement to the books and we're glad you're taking advantage of it! We so happy to have you as a customer and hope you continue to enjoy your books.

Rated 3 out of 5 stars

My granddaughter is dressed as a boy throughout the book!

The book arrived quickly and is good quality with a hard cover, but the pictures have my granddaughter dressed in blue and green and she looks very much like a boy. She was very upset that she looked like a boy throughout the story so I have contacted customer service to see if there is anything that can be done to fix it.

7 November 2025
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Reply from Magic Story

Hi there 💜

Thank you so much for sharing your experience — and we’re truly sorry that the first version of your granddaughter’s book missed the mark. We completely understand how important it is for her to see herself represented accurately in her story. ✨

Good news — your replacement book with our upgraded personalization is now printing and will be on its way very soon! We hope the new version feels just right and that the enhancements wow you both. ✨

Warmly,
The Magic Story Team

Rated 5 out of 5 stars

I love this for my grandchildren

I love this for my grandchildren, can't wait to give it to her for her birthday and then them both for Christmas.

7 November 2025
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Reply from Magic Story

Thank your review Rae! We're excited you've chosen Magic Story and can't wait for your grandchildren to receive their books!

Rated 5 out of 5 stars

book was excellent quality hard cover love everything about magicstory.com

book was excellent quality hard cover. character images looked exactly like the pictures. stories were very well write with valuable life lessons about growing up as a kid.

Highly recommended, well priced, new additions to choose from monthly, great customer service, and subscriber discounts once enrolled...

love everything so far...

12 October 2025
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Reply from Magic Story

Thank you for your review Damian. We place a lot of care in the manufacturing of our books and try to provide the best value possible. We hope you continue to enjoy your Magic Story subscription.

Rated 5 out of 5 stars

This book will be a game changer!

This book will be a game changer. My GrandSon will not get to see it until Christmas, but I already know that He will be ecstatic. In the mean while I have already purchased 4 more for My other Grandchildren. These books will be a hit, if they aren’t already. I Love it. The brilliant colors, the learning aspect and the quality of the material will have them on the edge of their seats. A must Have.

3 November 2025
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Reply from Magic Story

Wow! Thank you for your review Sean. We love it when entire families share the experience of seeing themselves in their adventures. We hope you and your family have an amazing Christmas and thank you for allowing us to be part of this special time in their lives.

Rated 5 out of 5 stars

Absolutely best subscription I’ve ever…

Absolutely best subscription I’ve ever chosen! Great gift ideas too!!

29 October 2025
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Reply from Magic Story

You're absolutely the best customer ever Tia! Thank you for your kind words. We hope you continue to enjoy Magic Story and please let us know if there's anything we can do throughout your subscription.

Rated 4 out of 5 stars

Adorable, I suggest a few adjustments though

I absolutely love this book and how it was made to include a character that looks like my son. The one thing I would change is the strange uncommon words in a children’s book. Though I can appreciate the rhyming scheme, the words need to be simpler and easier to understand for young learners. I would also suggest featuring the age group it is directed towards. Lovely story, sweet story line and AMAZING artwork

22 October 2025
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Reply from Magic Story

Thank you for your thoughtful feedback Ronin. We are actually implementing your feedback to make the books a bit simpler for young learners like your son to understand. It's input like this that helps us continue to improve Magic Story. All the best!

Rated 2 out of 5 stars

The pages were wrinkled like they were…

The pages were wrinkled like they were wet. The language in the boom were not age appropriate for my child to understand and the book didn't keep his attention

3 November 2025
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Reply from Magic Story

Hi Andrea,

We’re so sorry to hear about your experience — that definitely isn’t the quality or engagement we aim to deliver. 💜 It sounds like there may have been a printing issue, and we’d love to send you a brand-new replacement copy of your book.

Our team is reaching out directly to make this right and ensure your child gets a story that’s perfectly age-appropriate and fun to read. ✨

Warmly,
The Magic Story Team

Rated 4 out of 5 stars

I would have liked it to be a book for…

I would have liked it to be a book for him to read in his age range. They had a lot of big vocabulary words.

6 November 2025
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Reply from Magic Story

Thank you for your feedback. We are in the process of making some updates so the words are a bit more accessible to younger readers. We hope to see your son in more magic stories to come! Thank you for being a part of Magic Story.

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