Magicshineuk Reviews 

218
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional brightness and the impressive, long-lasting battery life of the lights, which significantly improves safety during night rides. Consumers also appreciate the robust build quality, convenient charging options, and practical design features that make daily commuting and outdoor adventures much easier. Some reviewers were not happy with certain hardware components, pointing out that plastic mounts can occasionally snap or break under heavy stress. A few other people also felt that overall product durability could be improved, noting occasional issues with items failing or stopping working after a few months.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the exceptional brightness and... See more

Quality

Consumers find quality to be positive, highlighting exceptional brightness, reliability, and robust build... See more

Service

Clients share positive opinions on service, consistently praising the helpful advice and prompt assistance.... See more

Customer service

Users describe positive interactions with customer service, noting that nothing is ever too much trouble.... See more

User experience

People report ambiguous experiences with user experience, highlighting both satisfaction and frustration.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought my Seemee R300 Radar and already almost one year , filling better with protection from behind. In the beginning connection was not possible to work properly, but already 5 months ago problem... See more

Rated 5 out of 5 stars

I Bought a Seemee 300 rear tail light from Magic shine. The light is great and delivery was quick and easy. After a few months the light unfortunately overheated but the customer service was 5 star an... See more

Rated 5 out of 5 stars

Great products ordered when existing purchases had reached the end of their long life with me after plenty of hard use. It has been good to see how the technology has moved on with my recent purchas... See more

Rated 5 out of 5 stars

Magicshine for me are the best bright lights out there with a massive range to choose from. Reliability is great as is battery life and they have a super strong build quality, the only thing that d... See more


Company details

  1. Bike Accessories Store

Written by the company

Since 1999, Magicshine has been focused on outdoor lighting area for 20 years, with the mission to provide high performance lights for professional night time outdoor activities, to keep people safe in darkness.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

218 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(218)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Good product bad support

Product itself seems pretty good so far. Although the app didnt initally work in any version of android I tried, it has since been updated and works ok. However I wanted to contact magicshine about a discount I wanted to apply to my order still in progress and have heard nothing. Email address on website returns as non deliverable, contact form doesnt get an answer, social media the same.

So looks like a good product but with very bad support. Bear that in mind that when you order, if theres anything wrong youre very unlikely to get it fixed.

25 November 2024
Rated 1 out of 5 stars

Parts are not delivered

Parts are not delivered, payment was taken plus 3 day delivery, over due and no indication of delivery date.
The order will most likely be terminated.

25 November 2024
Rated 4 out of 5 stars

Great cycling glasses

Great cycling glasses. Was out of stock so there was a wait until item could be dispatched. Better communication about stock would get 5 stars.

28 October 2024
Rated 1 out of 5 stars

Poor quality and backup service

Some time ago I purchased the my-906b Magicshine light. Worked well with a great beam and decent run time. One dark commute the light went off and never came back on. After some backwards and forwards with UK distributor I sent the light back. Some weeks later a replacement was sent. 2 months later the same happened again and I received no response from the UK Magicshine supplier. I eventually received a reply from Magicshine head office saying UK supplier had changed. I contacted the new supplier who refused to help as the unit was out of warranty by the time I contacted them even though I had attempted to contact Magicshine before the warranty expired. Eventually head office replaced the unit. The light has now failed again and is out of warranty. No repair or replacement service available via Magicshine UK so in the bin goes my £300 light. Avoid Magicshine if you can, there are some quality light manufacturers out there who offer decent service.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Well made products

Well made products. Lights that turn nighttime into daytime. I had an 1000 Lumen light that was fantastic. Then unfortunately I lost it. I purchased an upgraded version of the one I had RN3000 and wow. It’s brilliant. Even lets you charge your phone up off it..

25 October 2024
Rated 5 out of 5 stars

Great customer service

Great customer service when asisting me with an order query. Looking forward to receiving my products!

17 September 2024
Unprompted review
Rated 3 out of 5 stars

The mount worked well

The mount worked well, the mount the light originally came with didn’t, in effect the cost of the mount needs to be added to the cost of the light.

19 August 2024

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