MagicBreaks Reviews 3,121

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive knowledge, making the booking process straightforward and stress-free. Many people highlight the excellent customer service and quick response times, appreciating the personalized and reassuring approach taken by agents when planning their holidays. However, some customers also noted issues with the booking process, particularly regarding the inability to book activities for certain destinations until close to the travel date, which caused concern about availability. A few other people also felt that customer support was difficult to reach and that responses were slow, leading to frustration when trying to make changes or resolve queries.

What people talk about most

Booking process

People report positive experiences with the booking process, often highlighting its ease and efficiency. Many... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness,... See more

Holidays

Consumers find holidays to be positive, often praising the ease of booking and the helpfulness of travel... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness, patience,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the swift and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

We have used Magic breaks for our Disney vacation multiple times & wouldn't consider booking any other way! They are always quick to respond to any questions & make it super easy to book & make amendm... See more

Company replied

Rated 5 out of 5 stars

Cheryl has been brilliant from start to finish. We had quite a few questions and changes along the way, and she was always patient, clear, and genuinely helpful. She took the time to explain thin... See more

Company replied

Rated 5 out of 5 stars

Cheryl smith has gone above and beyond building our Disney Orlando holiday package, nothing was too much trouble, very reassuring and extremely knowledgeable and got us the best deal we had to snap it... See more

Company replied

Rated 5 out of 5 stars

Alex was phenomenal in helping me plan and book my first trip to Disneyland Paris for my family of 5. She was professional, answered any questions and concerns I had especially being a first time trav... See more

Company replied


Company details

  1. Travel Agency
  2. Travel Aggregator

Written by the company

Whether you want to take the family off to Disneyland® Paris, hang out in the sun in Florida or head off to see Santa in the snow in Lapland, we’re totally dedicated to making that experience that little bit more special, more memorable, more amazing. With a great range of destinations, flexibility and brilliant deals, we don’t do ordinary, we only do magical. Our specialist sales team are on hand 7 days a week, with expert knowledge and advice to assist you in finding your holiday of a lifetime.

MagicBreaks

Written by the company

Dear Valued Customer,
We're proud to deliver consistently great customer service. If you would like tp speak to us about your booking or discuss any future travel plans we invite you to get in touch with our team on 0330 880 5006, Live Chat, Whats App or Facebook Messenger at magicbreaks.co.uk or by emailing customercare@magicbreaks.co.uk We're available 7 days a week, 364 days a year to ensure you have a magical holiday.
Thank you for choosing MagicBreaks.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Would 100% recommend magic breaks for the ease of booking your Disney trip

This is our second Disney trip we’ve booked with magic breaks, everything went perfectly the first time, but all very smooth with the private transfers too. We had Cheryl helping us, and she has been amazing through it with both bookings, so helpful, friendly and quick to respond. Our second trip is next year and I feel completely relaxed about it as I know it all went so well last year. Would 100% recommend magic breaks for the ease of booking your Disney trip.

31 March 2026
Unprompted review
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Reply from MagicBreaks

Thank you for your kind words! Cheryl will be thrilled to read this - Your recommendation means a lot to us.

Rated 5 out of 5 stars

Easy to book and stress free

Made the whole booking process easy and took the stress out of the trip, would definitely book through them again

16 March 2026
Unprompted review
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Reply from MagicBreaks

Thank you for your valuable feedback! We look forward to booking your next magical break.

Rated 5 out of 5 stars

I had a lovely travel agent called…

I had a lovely travel agent called Victoria Riley, she was absolutely fantastic at sorting my holiday out for me. She even waited for my annual leave to be accepted, got my quote and information. Kept me in the loop, was very quick at responding to my emails. I genuinely believe she is one of the best there are at magic breaks. This is the 2nd time booking through magic breaks and its so easy.

20 March 2026
Unprompted review
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Reply from MagicBreaks

Thank you for your lovely feedback! We're so pleased Victoria provided such fantastic service - she will be thrilled to read this.

Rated 5 out of 5 stars

We recently booked our family holiday…

We recently booked our family holiday to Disney World Florida through Magic Breaks, and I honestly can’t recommend them enough—especially Cheryl, who has been absolutely brilliant from start to finish.

Cheryl has gone above and beyond to make sure everything was perfect for us. Nothing was ever too much trouble, and she really took the time to understand exactly what we wanted as a family. She was incredibly patient, responsive, and knowledgeable, guiding us through all the options and making the whole process stress-free.

What really stood out was how hard she worked to secure us an amazing deal. You can tell she genuinely cares about her customers and wants to get them the best possible experience for their budget. Thanks to Cheryl, we’ve ended up with a fantastic holiday that we’re all really excited about.

If you’re thinking about booking a Disney trip, I’d highly recommend asking for Cheryl—she’s a real credit to Magic Breaks!

19 March 2026
Unprompted review
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Reply from MagicBreaks

Thank you for your kind words! We're delighted Cheryl could make your Disney holiday so special. She will be thrilled to read this!

Rated 5 out of 5 stars

My agent Cheryl smith was fantastic and…

My agent Cheryl smith was fantastic and helped out from start to finish. Prob wouldn’t of booked today if wasn’t for her

15 March 2026
Unprompted review
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Reply from MagicBreaks

Thank you for you're kind words! We're delighted you're happy with Cheryl's service!

Rated 5 out of 5 stars

So simple and easy!

So simple and easy to navigate- made the whole process really exciting and positive for our upcoming trip, really put the magic into it!

9 March 2026
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Reply from MagicBreaks

Thank you for your lovely feedback! We're delighted you have had a smooth booking experience. We hope you have a magical break!

Rated 5 out of 5 stars

Alex was brilliant!

Alex was brilliant, not sure we’d have booked the right holiday for us without the help!

7 March 2026
Unprompted review
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Reply from MagicBreaks

Thank you for your kind words! We're delighted you're happy with Alex's service.

Rated 5 out of 5 stars

I had booked a holiday with magic…

I had booked a holiday with magic breaks but unfortunately needed to change the dates. Yanina dealt with my issues professionally and quickly. I was enquiring about a lot of different dates and she went above and beyond to help me get it all sorted in no time at all. I thought it was going to be a hassle at first and was dreading emailing, but she couldn’t have been more helpful. A credit to the company. Thank you :-)

26 February 2026
Unprompted review
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Reply from MagicBreaks

Thank you for your kind words! We're delighted Yanina was able to assist you with a stress free date change. She will be happy to read this!

Rated 5 out of 5 stars

Thank you

I'd like to thank Lisa for all her hard work on getting us to Disney.

22 February 2026
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Reply from MagicBreaks

Thank you for your great feedback! We're delighted you're happy with Lisa's service.

Rated 5 out of 5 stars

This website offered all we needed for…

This website offered all we needed for a great package holiday to Disneyland Paris and I liked it was all together and that you can pay deposit and rest in instalments. It was so quick, easy to book and browse all different options for a holiday package either with or without extras ect.

23 February 2026
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Reply from MagicBreaks

Thank you for your kind words! We're so pleased you had a smooth booking experience. We hope you have a magical time!

Rated 5 out of 5 stars

Excellent personal service

I have been looking at booking Disneyland Paris for the last month and have been comparing prices between sites. I landed on Magic breaks late one evening, put in what I was looking for and thought nothing of it. 8.15 the following morning the lovely Cheryl emailed me to ask if I needed any help. She wasn't pushy in any way just incredibly helpful and super efficient. She worked out the best value for my requirements and offered me a price £500 cheaper than I managed to price it up and it even included Le shuttle. We went with Newport bay compass club, her personal experience with the hotel really helped. If you are looking for a helpful, knowledgeable non pushy experience, I would definitely recommend Magic breaks. I don't know who's more excited, myself, my husband or my girls!

20 February 2026
Unprompted review
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Reply from MagicBreaks

Thank you for your kind words! We're delighted Cheryl was able to book you a great deal and make the process easy and stress-free. We hope you have a magical time!

Rated 5 out of 5 stars

After finding it hard to book online

After finding it hard to book online, Kerry was amazing with booking it for me, very quick replies and super helpful!

19 February 2026
Unprompted review
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Reply from MagicBreaks

Thank you for your great feedback! We're delighted you're happy with Kerry's service. We look forward to booking your next magical break!

Rated 5 out of 5 stars

Professional, Efficient, and Highly Supportive Travel Assistance

We had an absolutely fantastic experience with Magic Breaks, and I especially want to thank our travel consultant, Kerry, who went completely above and beyond for us.

After we realised we had accidentally booked the wrong dates for our holiday, we were really worried it would be difficult or even impossible to fix at such short notice. Kerry handled everything quickly, calmly, and professionally, and managed to rebook our trip without any stress on our side.

Her communication was clear, friendly, and reassuring throughout the whole process, and nothing ever felt like too much trouble. It’s rare to receive customer service at this level, and it truly made a huge difference to our holiday experience before we had even left home.

We are incredibly grateful and would highly recommend Magic Breaks to anyone looking to book a trip with confidence. Thank you again, Kerry, for your outstanding help and dedication!

17 February 2026
Unprompted review
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Reply from MagicBreaks

Thank you so much for your kind review. Your feedback and recommendation means a lot to us.
We're delighted to hear Kerry was able to resolve everything - we'll be sure to pass on your kind words!

Rated 5 out of 5 stars

Memorable holiday made easy.

The whole experience was made great and very easy by the consultant I dealt with Cheryl Smith.
I am new to this online booking system, used to a travel agents, but Cheryl went out of her way on her day off to help me out and basically make my life easy, stress free with no complications.
Cheryl has managed to build a holiday that will celebrate my 40th birthday as well as a memorable holiday for my little girl before she starts school in September.
5* service all day long and would use again as well as recommend to other people.
Credit to the company.

14 February 2026
Unprompted review
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Reply from MagicBreaks

Thank you so much for your lovely review! We're delighted to hear Cheryl made the process easy and stress-free for you. We hope you have an amazing 40th birthday celebration and a magical break!

Rated 1 out of 5 stars

Gave incorrect information such as date…

Gave incorrect information such as date that payment should be made and time limit for cancellation. Also made incorrect deductions- then have the cheek to tell me I owe thousands within 2 weeks if I do not wish to lose deposit! I point out they put all the dates in writing!! They say nothing they can do......What a bunch of scammers and arrogant thieves that will ruin your family holiday. You will have no peace of mind if you book with this firm.

7 February 2026
Unprompted review
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Reply from MagicBreaks

Thank you for your feedback. We're very sorry for the confusion caused- The dates are generated automatically; however due to a temporary system glitch, an incorrect date (showing 2 weeks later) was displayed for the cruise. This is not something we would expect our customers to experience and is certainly not common. For any queries please email customercare@magicbreaks.co.uk together with your booking reference number.

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