Magical Children's Book Reviews 

50
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers had a great experience with this company. Customers are consistently delighted with the products, often describing them as beautiful, high-quality, and wonderful keepsakes that children adore. Many appreciate the ease of use of the website for uploading information and photos, and the overall experience from ordering to receiving the gift is frequently praised. The quality of the books is often highlighted as exceptional, with many reviewers expressing their satisfaction and intent to purchase again. However, some customers also noted significant issues with delivery times, particularly around peak seasons, with orders being delayed or not arriving as expected. A few other people also felt that the editing process for the digital products was frustrating, citing inconsistencies in illustrations and characters, and difficulty in making corrections. Some reviewers were not happy with the quality of the digital product, mentioning that it felt unfinished and that the AI-generated content often ignored prompts or produced inconsistent results.

What people talk about most

Product

Consumers find the product to be a positive and wonderful personalized gift, with many expressing delight and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the brilliant and exceptional quality of... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising fast delivery, with some orders... See more

User experience

Users describe ambiguous interactions with the user experience, with some finding the site very easy to use... See more

Order

Customers consistently note ambiguous experiences with order, with some expressing great satisfaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely delighted with this book. It was a little expensive but feel it was worth it. Very easy to use site and upload information required together with photos. My granddaughter’s face lights... See more

Rated 5 out of 5 stars

Great quality arrived on time with tracking details. Lovely book. Its absolutely lush and my daughter loves it

Rated 5 out of 5 stars

A wonderful keepsake and gift. Really pleased with the book. More expensive as its bespoke but you do get what you pay for. Excellent quality. So happy with my purchase cant wait to gift it.

Rated 5 out of 5 stars

The first delivery was delayed due to Christmas but after expressing my concerns and went above and beyond to get me a new order free of charge. Thank you my daughter loves it.


Company details

  1. Childrens Book Store

Written by the company

Design a unique children's book with AI, tailored specifically for each child. Bring a custom story and stunning illustrations to life.


Contact info

4.1

Great

TrustScore 4 out of 5

50 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(50)

50 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible



I was really excited to create a magical children’s story featuring my family and pets, especially after uploading personal photographs and detailed prompts. Unfortunately, the final result was deeply disappointing.

The biggest issue is that you are automatically given a DIGITAL book first, with no proper opportunity to review or approve the quality before purchase decisions are locked in. Only afterwards are print options offered. On top of that, digital books are apparently non-refundable, which feels extremely unfair considering the quality issues.
While the general storyline itself was acceptable, the actual execution was chaotic and careless. The book repeatedly included strange AI-style phrasing and even left bracketed image instructions inside the story text itself things that should never appear in a finished children’s book. It completely broke the immersion and looked unedited.
Even worse, random extra characters kept appearing throughout the illustrations. I repeatedly had to ask for people to be removed from scenes where they were never supposed to appear in the first place. Faces changed, characters were added without permission, and the whole thing felt like an AI-generated jumble rather than a carefully crafted personalised story.
Yes, there is an option to re-edit the book afterwards, but the process becomes incredibly time-consuming and frustrating very quickly. I found myself having to re-prompt the system three or four times just to get basic corrections made to the illustrations and characters. After a while, it honestly became exhausting, and I eventually gave up because it felt like a complete waste of time.
What’s most disappointing is that I’ve genuinely had better and more accurate illustration prompts generated through ChatGPT than what this service delivered as a paid product. The advertising suggests something magical and professionally made, but the reality felt rushed, heavily AI-generated, and poorly quality-checked.
I’m also highly suspicious of the glowing reviews because my experience was nowhere near what’s being advertised. Customers deserve honesty, proper editing, and the ability to refuse or refund poor-quality digital products.
At the moment, I cannot recommend this service.

8 May 2026
Unprompted review
Magical Children's Book logo

Reply from Magical Children's Book

Hello,

We are very sorry to hear about your disappointing experience. We take your feedback very seriously, as we are doing everything we can to continuously improve our product.

Please reach out to us so we can look into your specific situation. We would love to check if your book was an exception to our quality standards and arrange a new book for you. You can contact us via our contact page: https://magicalchildrensbook.co.uk/contact.

Magical Children's Book

Rated 3 out of 5 stars

Check and Check again!

While the book is of a lovely quality and you are given time to check before it goes to print I would advise you scrutinise the pictures, unfortunately I did a quick look through and sadly on on picture my granddaughter has an extra hand and the cartoon images of me her grandfather look like diffrent ages on some pages, basically a totally different person.
Bit disappointing but like I say you are given the chance to review.

28 March 2026
Unprompted review
Magical Children's Book logo

Reply from Magical Children's Book

Hello,

We are sorry to hear about your disappointing experience and appreciate your feedback. Please do reach out to us so we can look for a suitable solution together. You can contact us via our contact page at https://magicalchildrensbook.co.uk/contact.

Magical Children's Book

Rated 5 out of 5 stars

Emilia saves the forest

I had this book created for my niece who is 7 and has autism. The story of Emilia and Rose Light is every little girl’s dream. The likeness to my niece is really magical along with the story itself. The book arrived in superb condition and delivered before expected date. I can’t wait to give it to Emilia she’s going to love being star of her own book. I will be ordering chapter 2 in the future.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastically simple to make!

I’m a 62 year old lady and I no longer have a laptop or iPad so all is done on my phone. This was made so simple!! I’m delighted with my book! I can’t provide a photo because it’s for my Great Grandsons birthday on April 23rd! 100/100! Excellent quality and eejit proof too!

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful book

Absolutely delighted with this book. It was a little expensive but feel it was worth it. Very easy to use site and upload information required together with photos.

My granddaughter’s face lights up when she sees her picture with her dog on each of the pages. Beautiful colours and the story created was nice too.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely loved the book

I absolutely loved the book, it was for my granddaughters 1st birthday. The quality is exceptional and delivery was quicker than I thought. The pictures were fabulous. It will be something she will be able to keep forever. Definitely recommend.

4 March 2026
Unprompted review
Rated 1 out of 5 stars

I paid for a book 22/12/24 and it…

I paid for a book 22/12/24 and it hasn't arrived. Can anyone give me details how to connect the company please.
Much appreciated

22 December 2025
Unprompted review
Magical Children's Book logo

Reply from Magical Children's Book

Dear Julia,

Thank you for reaching out to us. I am truly sorry to hear that you haven't received your book yet, especially since you ordered it back on December 22nd. I completely understand how annoying this must be for you.

We want to resolve this for you as quickly as possible. Could you please send us a direct message with your order details via our contact page at https://magicalchildrensbook.co.uk/contact?

As soon as we receive your message there, we will investigate immediately and make sure this gets sorted out for you.

Kind regards,

Magical Children's Book

Rated 1 out of 5 stars

I ordered my grandson a book on…

I ordered my grandson a book on December 13, 2025 and delivery has been pushed back to January 2nd! UPS didn’t even receive the book till December 21st. I will never order another book from this company as a special “gift”.

13 December 2025
Unprompted review
Magical Children's Book logo

Reply from Magical Children's Book

Dear Anit,

I am truly sorry to hear about the delay regarding your grandson's book. I completely understand how frustrating this is, especially since it was intended as a special gift and did not arrive in time.

We would like to investigate exactly what went wrong with the shipment and resolve this for you. Could you please contact us via https://magicalchildrensbook.co.uk/contact? This will allow us to look into your specific order details with you and find a solution.

Kind regards,

Magical Children's Book

Rated 1 out of 5 stars

Well what a shame

Well what a shame. Everything was going well until delivery. It appears I am not alone. I even shared the Company via my socials as I was so impressed. I ordered two books on 24 Nov separate orders. Sent two emails when they did not arrive. First response was generic fob off. Second response was much apologies and we will reprint for you. I have received only one book. So now to decide as it's Xmas eve 7 pm, do I gift the book to my grandson or my nephew. Please don't suggest I contact you directly, I assure you I will be doing so requesting a full refund. I suggest you think ahead for 2026 and adjust the expected delivery time to something more realistic. Very disappointed 😞

24 December 2025
Unprompted review
Magical Children's Book logo

Reply from Magical Children's Book

Dear Gill,

I am incredibly sorry to hear about this situation. It is truly heartbreaking to read that you are facing a choice between gifting your grandson or your nephew on Christmas Eve. This is absolutely not the experience we wanted to create for you, especially after you placed your orders so well in advance.

We sincerely apologize for the failed delivery and for the fact that our previous communication felt generic and dismissive. We clearly missed the mark, and we are going to do our absolute best to improve our service and ensure our delivery estimates are realistic, just as you suggested.

We understand your disappointment and your decision to request a full refund. We will be looking out for your direct contact to resolve this immediately for you.

Once again, our deepest apologies for letdown during this holiday season.

Kind regards,

Magical Children's Book

Rated 1 out of 5 stars

Order 2 books as gifts

Order 2 books as gifts. Reached out to the company with only a generic response email. The production time was late. The shipping was the slowest method possible. Now it won’t arrive till after the new year.. if you want to order books like these find a different company

23 December 2025
Unprompted review
Magical Children's Book logo

Reply from Magical Children's Book

DearTammy,

I am sincerely sorry to hear about your negative experience with your recent order. I completely understand your frustration regarding the production delays and the shipping speed, especially since these were intended as gifts for the New Year.

I also apologize that your previous attempt to contact us resulted in a generic response. That is not the level of service we aim for. We take your feedback very seriously and we are going to do our best to improve our processes and communication to ensure this does not happen again.

Kind regards,

Magical Children's Book

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