We have been using their Page builder module for more than 2 years with NO errors/issues at all. We recently got the Blue form plugin for our marketing needs, the module didn't work right off the b... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
John from Magezon is not only a very experienced developer, but also the most patient person I've worked with in the constructing of my new website. He gladly accepted many modification requests along... See more
Company replied
We've used several of Magezon's modules over the years and all have worked flawlessly. What's more is that whenever they haven't (always due to "pilot error") they've super responsive and helpful wit... See more
Company replied
Every interaction has been professional, patient, and helpful. They don’t just send generic replies, they actually understand the problem and provide real solutions within a few minutes. I used mor... See more
Company replied
Company details
Written by the company
Magezon guarantees you quality and trusted Magento extensions as well as best support. All you need to do is deal with waiting orders from customers.
Contact info
Vietnam
- magezon.com
4.6
Excellent
156 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good support
We faced some challenges while upgrading the Ninja Menu version in our project. Magezon support was eager to assist us with the problem, and it was resolved promptly. We are pleased with the service we received.
30 July 2024
Unprompted review
Reply from Magezon
Hi Oleksandr,
Thank you so much for your good review. We're always willing to support you in the future.
Reply from Magezon
Dear Naman !
Thank you for your review! We will try harder to support customers better
Prompt proactive customer service
Prompt proactive customer service, easily answered my questions
23 July 2024
Unprompted review
Reply from Magezon
Dear Nick !
Thank you for leaving a review! We will try to create good products with good support service.
Good support and supporting purchase.
Good support and supporting purchase.
Quick and effective reply
21 July 2024
Unprompted review
Reply from Magezon
Dear EP !
Thank you for your kind words!
We're delighted to hear such positive feedback! Providing exceptional service is at the heart of what we do, and we're committed to ensuring that our clients receive the support and assistance they need. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We're here to help!
Very responsive
The rep knew the product and was able to answer all my questions
8 July 2024
Unprompted review
Reply from Magezon
Dear Paul!
Magezon thanks you for loving our service and giving Magezon a 5-star rating. This is the motivation for Magezon to continue to strive and serve customers, bringing the best products. Hope you will always support Magezon for a long time!
Excellent reactivity
Excellent reactivity, we bought CMS revision module and got a premium support from Magezon.
Being Million+ customer business using Magento ecommerce & Magezon, I recomand Magezon*****
10 July 2024
Unprompted review
Reply from Magezon
Dear Pierre !
Thank you for sharing your positive experience about Magezon. We will try to make quality products and good customer service
Magezon is highly recommended.
Good extensions, good service and good communication. Magezon is highly recommended.
3 July 2024
Unprompted review
Reply from Magezon
Dear Patricia !
We thank you for loving Magezon products and giving Magezon a 4-star rating. This is the motivation for Magezon to continue to strive and serve customers, bringing the best products. We hope you will always support Magezon for a long time!
Provides support for their extension
We installed one of Magezon's Magento extensions on a dev server, and contacted their support for help. They were able to test it, make changes so it was compatible with our website, and clearly communicate throughout the process. Thanks
25 June 2024
Unprompted review
Reply from Magezon
We always enjoy hearing what our customers have to say, A S ! We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!
Very helpful and responsive
21 June 2024
Unprompted review
Reply from Magezon
Dear Alex !
Magezon thanks you for loving our products and giving Magezon a 5-star rating. This is the motivation for Magezon to continue to strive and serve customers, bringing the best products. Hope you will always support Magezon for a long time!
Good Extension
13 June 2024
Unprompted review
Reply from Magezon
Dear Macrew !
Among thousands of suppliers, thank you for finding and choosing Magezon. No matter what the future holds, our insistence on providing good quality and good service will never change. With your support, we are full of strength and will continue to strive to improve our products. Wish you a happy and healthy life. Best regards!
Beware
Beware. This company refused to honour advertised pricing. The advertised price was in both Google organic search and on an add-to-cart page on their website, however once you added the product to the checkout the price increased. A pricing error due to a poorly configured product page. If you're going to sell Magento extensions then clean up your own Magento website first, and don't penalise customers for poining out your errors.
24 May 2024
Unprompted review
Reply from Magezon
Dear !
Thank you for leaving a review! First, I would like to apologize for your negative experience with our website.
We have checked and found that the pricing error was caused by a misconfiguration of our product page, which caused the prices to be out of sync. We have fixed this error.
We will make sure the pricing error does not happen again. We apologize again for your negative experience.
I purchased the Magento 2 Category Page…
I purchased the Magento 2 Category Page Builder. It is a great extension. I needed a little bit of support for some minor issues and support was extremely fast to respond.
5 June 2024
Unprompted review
Reply from Magezon
Dear Chad !
Thank you for leaving a review! We will try to create good products with good support service.
Excellent Customer Service
Excellent Customer Service
I bought custom option plugins from Magezon and encountered a few compatibility issues.
They promptly responded and helped me to finish the setting up and deployment of the plugin.
Particulary John is my right hand from the team. Thanks John!
3 June 2024
Unprompted review
Reply from Magezon
Dear Orestes !
Thanks for your feedback! We are working hard to improve our customer service.
Don't offer refunds
We purchased a module from this company, and upon installation discovered that it did not provide us with what we needed. They said that they would only offer a refund after they attempted to make the changes on the module that we required within 24 hours. After 10 days of emails, no progress was made and we requested a refund. They refused to refund us, despite offering a 30-day money-back guarantee on their websites refund policy page. If you purchase from this company don't expect a refund, or any kind of support.
3 June 2024
Unprompted review
Reply from Magezon
Dear Holly !
Thank you for leaving a review. First, I would like to apologize for your negative service experience with our tech support team.
I want you to know that your complaint and feedback will give us the chance to improve and serve our customers better in future, so I’ve forwarded your complaint to our customer service management team for further investigation.
I can understand how frustrating it must have been . Although we strive for 100% customer satisfaction, it’s clear we’ve fallen short in this case, but we’ll do everything we can to make sure this doesn’t happen again.
I‘m sorry once again for your poor experience. Let me know if you have any more questions, comments, or concerns.
Best,
Very clear and fast support from…
Very clear and fast support from Michael.
29 May 2024
Unprompted review
Reply from Magezon
Dear Maire !
Thank you for leaving a review !
We purchased the PDF Builder for our…
We purchased the PDF Builder for our website and installed it to our dev site without issue. The extension contained some bugs, however I reached out to Magezon support and connected with Michael, who was very helpful and worked fast to resolve every issue I raised.
I was mildly frustrated to find out after purchasing the extension that styling with our own fonts (or more than one default font) was not possible without additional custom work (this could be made clearer). However, the functionality of the extension for our needs, and Michael's professional and prompt service gave me confidence that paying for the extra customisation would be worth it, and we are very happy with the results.
23 May 2024
Unprompted review
Reply from Magezon
Dear Adam !
We thank you for loving Magezon products and giving Magezon a 5-star rating. This is the motivation for Magezon to continue to strive and serve customers, bringing the best products. We hope you will always support Magezon for a long time!
Always available
We purchased many extensions for our website and installed it to our dev site without issue.
We need some personalization and I reached out to Magezon support and connected with Michael, who was very helpful and worked fast to resolve every issue I raised.
Always available and we are very happy with the results.
28 May 2024
Unprompted review
Reply from Magezon
Dear Marco !
Hello, thank you for trusting and using products at Magezon. Wish you have many great experiences with the product. We look forward to continuing to serve you in the next orders.
Great magento extensions and great…
Great magento extensions and great service, very quick to answer
27 May 2024
Unprompted review
Reply from Magezon
Thank you for your review. We will always try to provide the best products and support services
Great extension for Magento
We are a custom wheel company based in Australia, and we are very grateful to Michael and his team from Magezon for their excellent service. Their products are of high quality and very practical, perfectly meeting the needs of our custom website. Whenever we encounter any issues, they are always quick to resolve them, providing prompt support. Thanks to their professionalism and dedication, we highly recommend their services!
24 May 2024
Unprompted review
Reply from Magezon
Dear Tony !
Thank you for your review. We will try to create quality products and the best support service
Reply from Magezon
Dear Eduard !
Thank you for your review
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