Incredible drop protection for size. Included Screen Protector and installation kit. Don't waste your money on Apple cases. MagBak is so much better in every way yet retains all the apple charging fe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was a little skeptical about this product because of Tesla‘s poor chargers, but these guys have a great product makes sitting in the car using FaceTime so much easier than the stock chargers. The du... See more
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The case is a well thought out product. I have the elite case for an iPhone 17 Pro. It provides great protection and usability. The finger loop, kickstand, and magnetic back are frequently used from t... See more
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Excellent quality products. There is a lot of care put into the quality of what they sell. I personally got the Elite phone case & 3 in 1 phone stand and couldn't be happier. There was an initial is... See more
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Company details
Written by the company
We develop minimalist, easy-to-use, products that improve and simplify our daily lives. We obsess over design and aim for maximum functionality.
Contact info
719 S Los Angeles St, 90014, Los Angeles, United States
- info@1lss.com
- magbak.com
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from MagBak
Hi Nicholas,
We truly appreciate your feedback! It’s wonderful to hear that you love the product and that our customer support made a great impression. We’re always striving to provide both quality and service, so your words mean a lot.
If you ever need anything in the future, don’t hesitate to reach out.
MagBak Team
**“Premium Feel, Powerful Magnets, and Top-Notch Customer Service”**
I couldn’t be happier with my MagBak iPhone 16 Pro case. The build quality is excellent—it feels premium in hand while still being slim and not adding unnecessary bulk. The magnetic strength is seriously impressive, making it perfect for mounting and everyday use without worrying about it slipping.
What really sets MagBak apart, though, is their customer service. They were incredibly responsive and helpful, going above and beyond to make sure I had a great experience. It’s rare to find a company that stands behind their product this well.
Overall, this is an easy 5-star product. If you’re on the fence, I highly recommend it—you won’t be disappointed.
26 March 2026
Unprompted review
Reply from MagBak
Hey Justin,
We truly appreciate you taking the time to leave such a thoughtful review. It means a lot that you highlighted the premium feel and how the magnets worked perfectly for you. We’re especially glad to hear that our customer service team was able to make your experience even better. We always aim to stand behind our products, so it’s fantastic to know we lived up to that for you.
If you ever need anything in the future, don’t hesitate to reach out. Thanks again!
MagBak Team
Incredible customer support
I love the products (phone case and wireless charger) but had issues with both relating to the magnets. MagBak immediately responded to my concerns and fixed the issues ASAP. You cannot beat the customer support
23 March 2026
Unprompted review
Reply from MagBak
Hi Larry,
Thank you so much for sharing this — it really means a lot to us.
We’re sorry to hear you ran into issues with both the case and the charger, especially with the magnets. That’s definitely not the experience we want for you. I’m really glad our team was able to step in quickly and get everything sorted without any hassle.
It means a lot to hear you’re loving the products and feel supported when things didn’t go perfectly. That’s exactly what we strive for.
Thanks again for your kind words and for choosing MagBak.
MagBak Team
I had a phone cover which broke after…
I had a phone cover which broke after 10 months. I asked for a replacement and the staff couldn’t have been more accommodating. No issues whatsoever agreed to send a new one out straight away. I wish more companies had this sort of endeavour with their customers.
20 March 2026
Unprompted review
Reply from MagBak
Hi Gordon,
Really appreciate you taking the time to share this.
I'm glad to hear the team was able to step in quickly and make things right for you. We always want the replacement process to feel easy and stress-free, just like it should be.
Thanks again for the awesome words and for giving us the chance to help.
MagBak Team
No case is perfect
No case is perfect. This case rocks though. For ONCE all the silicone pieces are replaceable! I love to fidget with the silicone pieces and I even got a free replacement for the finger loop I tore up.
22 March 2026
Unprompted review
Reply from MagBak
Hi there,
This really made our day!
Really glad to hear you’re enjoying the case and making full use of those replaceable silicone parts. Sounds like the finger loop definitely got its fair share of action! That’s exactly why we designed it that way, so you don’t have to replace the whole case for small things like that.
Appreciate you taking the time to share this, and we’ve always got your back if anything else comes up.
Thanks again for the support!
MagBak Team
Customer service is excellent they…
Customer service is excellent they fixed my problem quickly
23 March 2026
Unprompted review
Reply from MagBak
Hey Matthew,
We really appreciate you taking a moment to share this! Glad to hear the team was able to jump in and get things sorted out quickly. That’s exactly what we aim for (no one likes waiting around, including us 😄).
Thanks again for the kind words and for being part of MagBak!
MagBak Team
Customer service is horrible!!
Very frustrated with Magbak’s customer service, sent in a reply 5 days ago and have not heard anything from them, the case was great for 2 months but the newly designed camera button has split from the case and now is not functioning properly. It is also shocking to me that a cell phone case company has no contact number for support.
For such a premium price I expected at least an average level customer service. This is abysmal!
23 March 2026
Unprompted review
Reply from MagBak
Hey Michael,
First off, really sorry for the frustration here. I completely get how disappointing that must feel, especially after having a great experience with the case initially.
With the new Samsung launch, we’ve been experiencing a much higher volume of tickets than usual, and our small team has taken a bit longer to respond than we’d like. That’s on us, and we truly apologize for the experience.
That said, no worries on the case, we’ll definitely get this replaced for you. You should see a response coming through shortly from our team to get everything sorted end-to-end.
Appreciate your patience while we catch up, and we’ll make sure this is taken care of properly.
MagBak Team
Love this company & their products!
23 March 2026
Unprompted review
Reply from MagBak
Hey Mike!
This really made our day. Short, sweet, and straight to the point 😊 We’re so glad you’re loving both the products and the experience with us. That’s exactly what we aim for every time.
Thanks a ton for the support, it truly means a lot to the whole team!
MagBak Team
Great product and Great customer…
Great product and Great customer service. Best case I've own to date
22 March 2026
Unprompted review
Reply from MagBak
Hey there,
This is the kind of feedback we love to see. Short, sweet, and straight to the point 😄 We’re really glad to hear the case is living up to the hype and that our team delivered on the service side too.
“Best case you’ve owned to date” is a big statement, and we don’t take that lightly. We’ll keep doing everything we can to make sure it stays that way.
Thanks a ton for taking the time to share this!
MagBak Team
Life safer!
I've had your phone case on my s24u for about 2 years now. I already knew I loved it but the other morning really sealed the deal. I stuck my phone to the outside of my driver door of my 4runner while I put things in my trunk and forgot it was there. Drove home from work at 6am about 17 miles with my music still playing through AA. Made it all the way home before I noticed my phone was STILL stuck to the outside of my driver door when I went to grab my things to go inside. I've told all my friends my dumb move and their comments are all the same, WOW THATS A STRONG MAGNET!
Hilariously true story and thankful your case kept my phone safe.
18 March 2026
Unprompted review
Reply from MagBak
Hey Geonna,
Wow… that’s an incredible story! We’re so glad your phone made it home safely - that’s definitely putting our magnets to the ultimate real-world test.
Really appreciate you sharing this (and spreading the word to your friends too!). Moments like this are exactly why we build our cases the way we do.
MagBak Team
Always Excellent Service and Products
The staff is always helpful, and the products are fantastic. They consistently carry the latest and most innovative accessories for our expensive phones, helping keep them protected and functional. As an engineer, I especially appreciate the magnetic features—they work great on the job site.
19 March 2026
Unprompted review
Reply from MagBak
Hey Mike,
Thank you for the kind words! It’s awesome to hear the products are holding up well on the job site, especially coming from an engineer. We’re glad the magnetic features are making a difference for you.
MagBak Team
Fantastic product and amazing customer service
Straight up, MagBak is one of the best cases I’ve owned, and I’ll continue to use them. The features of this phone case/ wallet combo are awesome, and really is a “ one case for everything” in my book.
They’re still working out some
Kinks, as any progressive company is doing but the are a fantastic at responding and helping out wherever is needed. Not only a great product but some of the best customer service I’ve experienced, and I’m NOT just saying that! You won’t be disappointed
17 March 2026
Unprompted review
Reply from MagBak
Hey there,
We really appreciate this! “One case for everything” is exactly what we aim for, and it’s great to hear the combo has been working so well for you. Thanks as well for recognizing the effort we put into improving - it means a lot.
MagBak Team
I Love the phone/screen protector…
I Love the phone/screen protector combo, the magnets hold great. And the comfort grip is all it needs to be
17 March 2026
Unprompted review
Reply from MagBak
Hey Andrew,
Love to hear it! The combo, strong magnets, and comfort grip are exactly what we aim for. Thanks for the support!
MagBak Team
The quality of the merchandise is…
The quality of the merchandise is great. I had a user error while ordering the case. I emailed the company and within 10 minutes. They reached out back to me and corrected my mistake.
13 March 2026
Unprompted review
Reply from MagBak
Hey Gabe,
We’re glad we could catch that and get it sorted quickly for you! Mistakes happen, so it’s great to hear our team was able to jump in and help right away. Thanks for the kind words!
MagBak Team
I’ve purchased multiple cases
I’ve purchased multiple cases. Twice needed support and each time I received quick responses that help me resolve the issues. That seems like a given, but it doesn’t happen with most companies. I will continue to support this great company
9 March 2026
Unprompted review
Reply from MagBak
Hey Jeremiah,
We truly appreciate your continued support! It’s great to hear our team was able to help quickly when you needed it. We’re grateful to have customers like you sticking with us.
MagBak Team
Love the case and the staff
Love the case and the staff is very helpful.
14 March 2026
Unprompted review
Reply from MagBak
Hey Carlos,
Thank you! We’re glad you’re enjoying the case and that our team could be helpful. Really appreciate the support!
MagBak Team
Best case yet
Best case yet. I honestly love these cases. I randomly use the magnetic feature more often than I initially thought. Sometimes I’ll even stick it to the side of my car while loading the car and to free up a hand. Such a great feature. Built well and a great company, with phenomenal customer service.
16 March 2026
Unprompted review
Reply from MagBak
Hey Cameron,
Thanks so much for the awesome review! We’re thrilled to hear you’re loving the case and getting great use out of the magnetic feature. Sticking it to the side of the car while loading things up is exactly the kind of real-life convenience we had in mind when designing it. Sometimes those “I might use this once in a while” features end up becoming everyday helpers.
It’s also great to hear that the build quality and your experience with our support team stood out. We work hard to make sure the products are solid and that our customers feel taken care of if they ever need help.
We truly appreciate you taking the time to share your experience and for being part of the MagBak community!
MagBak Team
Last case I will ever need.
I love everything about this case except 1 thing. The charging flap is flimsy and annoying other than that it is great.
12 March 2026
Unprompted review
Reply from MagBak
Hey George,
Thanks for sharing your thoughts! We’re really glad to hear you’re loving the case overall. That’s awesome to hear. Protection, functionality, and a clean design are exactly what we aim for, so it’s great to know it’s been a great fit for you.
We also appreciate you calling out the charging flap. Feedback like this is incredibly helpful for our team as we continue refining and improving future designs. We’re always looking for ways to make the experience even better.
Thanks again for taking the time to leave a review and for rocking MagBak!
MagBak Team
The MagBak elite case is top tier
The MagBak elite case is top tier! Great protection without the bulk. And they also have great customer support! And stand behind their products.
14 March 2026
Unprompted review
Reply from MagBak
Hey Mickey,
Thanks so much for the awesome review! We’re thrilled to hear you’re enjoying the Elite Case and that it’s delivering the protection you need without adding unnecessary bulk. That’s exactly what we aim for. It’s also great to know our support team made a positive impression along the way.
We work hard to build products that not only perform well but are backed by service our customers can rely on, so hearing feedback like this truly means a lot to us.
We appreciate you taking the time to share your experience and for being part of the MagBak community!
MagBak Team
I am enjoying the case for my s26…
I am enjoying the case for my s26 ultra.
The texture of the case is perfect, a solid blend of smooth and grip. The interchange buttons and grips are a fantastic idea! The pinky pillow is the feature I didn't know I needed! It's great because it helps prevent debris into your charger port also! An option for a different color pinky pillow would be sweet! Installing the screen protector made made easy!
Customer service is top notch! I definitely recommend!
14 March 2026
Unprompted review
Reply from MagBak
Hey Vincent,
Thank you for the detailed feedback! We’re glad you’re enjoying the texture, interchangeable buttons, and the pinky pillow - it’s one of those features people don’t realize they need until they try it. We’ll definitely pass along your color suggestion as well. Thanks again for the support!
MagBak Team
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